MyGlue MSP Blog2019-05-07T16:01:50-07:00

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MyGlue Use Cases #3: Self-Service

How many tickets do you receive that your clients could have solved if they had simply had access to the right information? By collaborating with your clients in MyGlue, you empower them with a certain level of self-service capabilities.


The Stickiness of MyGlue

You sell your clients on value, but there's a lot to be said for creating stickiness as well. MyGlue is the safest, stickiest password vault around - find out how MyGlue helps you reduce churn and increase revenues.


How to Do Passwords Right (in MyGlue)

We know the recommended practices for passwords. We also know that nobody is going to be able to remember a 16-character password with letters, numbers and symbols, much less remember 100 of them. So how can you get your clients to do passwords right? The answer is simple, it's MyGlue.


The High Cost of Password Reset Tickets

We looked at data from our recent Global Benchmark Survey, and some widely available sources online to examine the problem. The average MSP serves 1300 users, and on average 1% of users per day require a password reset. That’s 13 resets per day. A reset takes 3.5 minutes to execute, though it might take longer if you’re not using IT Glue. We just assume you are, because you’re smart.

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