Sometimes when you build a product, the best use cases for that product only emerge long after the product has been released into the wild. This is the case with MyGlue. We imagined that MyGlue would steal password management market share from the Post-It Note, and it has, but when we talk to MSPs now about MyGlue, they rave about its value as a collaborative tool.
How many tickets do you receive that your clients could have solved if they had simply had access to the right information? By collaborating with your clients in MyGlue, you empower them with a certain level of self-service capabilities.