Documentation
Management Best
Practices Start Here
Find, track and know everything. Enjoy unmatched efficiencies, transparency and consistency throughout your organization with our award-winning, SOC 2-compliant documentation management platform.
Add on Solutions
Innovation Spotlight
As a Kaseya company, IT Glue is committed to delivering innovative features and functionality, designed to significantly enhance our
customers’ service delivery quality and workflow efficiency. Take a peek at some of our latest new features:
Smart Relate for Microsoft Users to Devices
Automatically link Microsoft Intune devices and Microsoft 365 users within IT Glue, eliminating the need for manually creating relationships between those assets. This enables instant visibility between users and their devices, accelerating troubleshooting and onboarding/offboarding processes.
SNMPv3 Discovery in Network Glue
Comprehensively monitor and document networks automatically with SNMPv3 support for a broader range of data and device information to help minimize risks and securely manage any IT environment.
MyGlue for Internal IT Teams
MyGlue is the key to secure password management, offering a simple yet robust system that keeps user credentials safe and easily manageable. MyGlue also serves as a centralized company hub, where all company policies and technical guides are readily accessible. This allows for streamlined team collaboration, smooth communication and resource sharing across departments.
Datto Networking Wireless Auto-Documentation
Revolutionize network management and speed up onboarding by auto-documenting Datto Networking wireless networks along with their access points and Wi-Fi credentials inside IT Glue.
Datto SaaS Protection Integration
Auto-document Datto SaaS Protection information for Microsoft 365 and Google Workspace services directly in IT Glue for complete visibility and protection of your managed IT environments.
1-Click AD Password Rotation
Reduce credential stealing and keep passwords fresh by easily rotating on-premises Active Directory passwords in IT Glue with just one click.
Datto Networking Integration
Auto-document all critical Datto Networking devices and contextual information directly within IT Glue for complete visibility into your entire IT environment.
Autotask Integration
Cut your ticket resolution time and streamline your workflow with auto-suggested IT Glue documentation and IT Glue checklists directly in Autotask.
GlueConnect Per User Permission
Provide IT Glue users with the right permissions to support customers across multiple different IT Glue accounts.
Workflow Integration with Spanning
Auto-document user protection information from Spanning directly within IT Glue.
Workflow Integration with Datto BCDR
Auto-document all critical Datto backup information directly within IT Glue.
Unitrends DR Runbook
Export a standardized list of all protected machines with the latest device data so you can ensure no machines are missed or rebooted incorrectly.
Bulk Security for Documents
Easily change IT Glue documents security settings and permissions by selecting as many documents at once as needed.
Microsoft Intune Integration
Auto-document all critical Microsoft assets directly within IT Glue.
Automated Client Creation
Easily create new accounts in myITprocess, Dark Web ID, BullPhish ID and Unitrends by leveraging your existing IT Glue Organizations.
Azure AD
Automate and consolidate cloud, hybrid, and on-prem multi-tenant user information from Azure AD, Active Directory, and Microsoft 365 into one pane.
Cross-Account Migration Service
Migrate your documentation across IT Glue accounts while maintaining all asset relationships and folder organization.
Automated Account Backup
Automatically schedule and export your account data and ensure there is an up-to-date, recent backup of your documentation available.
MyGlue Custom Role
Enable IT Glue Editors and Creators to create new MyGlue account for your clients, add users, manage groups and reset MFA.
Vorex Live Ticketing
Create, view, assign, update and close a Vorex ticket directly in IT Glue.
myITprocess Integration
Automate technology assessments with the ability to search and link IT Glue Configurations and Flexible Assets directly in myITprocess.
Vault for Quick Notes
Vault any Quick Notes containing sensitive information as these can only be decrypted with a user-specific Vault passphrase.
Spanning Backup for Google Workspace
In addition to Microsoft 365 solutions, you can now also view Google Mail, Calendar, Contacts and Drive backup from Spanning alongside the rest of your Contact Information in IT Glue for a holistic understanding of your users' protection status.
SOPs Created as You Work. Every Click Captured.
Test drive IT Glue’s latest AI-powered automation. As you work, every click, keystroke and action is automatically captured, instantly generating error-free, step-by-step SOPs without any manual effort.
Eliminate hours of tedious documentation and ensure your team has accurate, structured procedures they can rely on — seamlessly, effortlessly and in real-time.
Structured Documentation
IT Glue provides a documentation framework that is utilized by thousands of partners, offering you the most trusted and optimal way of organizing your information.
Relationship Mapping
Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips.
Secure Password Management
Secure your world with an immutable audit trail and next-generation password management engine, which is fully integrated and linked with all of your documentation.
60+ Native Integrations
We have dozens of integrations with major PSA, RMM, BDR and other platforms, alongside our public API, making IT Glue the single source of truth for your business.
Enterprise-Grade Security
With features like SOC 2 compliance, our secure password vault, access control, and more, you can have confidence in the security of your information.
Automated Account Backup
Your information is the most valuable asset of your organization. With automated account backup, you will always have access to up-to-date IT Glue data. Never feel like you lack control and eliminate human errors in the process.
IP Access Control
Add an extra layer of security to your valuable data by limiting access from suspicious sources. IP Access Control allows you to limit IT Glue access to a specified list of IP addresses or a range of IP addresses.
Cross-Account Migration Service
Ensure no vital data is lost when migrating IT Glue accounts and benefit from efficient data transfer while maintaining all asset relationships.
Automated Password Rotation
Never let your passwords to go stale and reduce credential stealing. Automatically rotate Active Directory, Entra ID and Microsoft 365 passwords in IT Glue based on your desired schedule or on-demand with just one click.
Offline Mode for Passwords
Securely access your most sensitive and mission-critical IT Glue assets — your stored passwords — whenever and wherever you need them. Ensure seamless and secure password access, even during unforeseen emergencies, providing peace of mind and uninterrupted business operations.
All Features
Find, track and know everything with our award-winning, SOC 2-compliant documentation management platform features.
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