Users are any person with access to your IT Glue with read & write permissions, or staff with read-only access to all organizations. This typically includes your internal staff and any trusted external collaborators, such as contractors or other IT staff.

Organizations are unique containers for your IT documentation, which provide a secure framework for limiting access. For example, you may limit an external collaborator to only have access to a single (or a select few) organizations. For most IT providers, you will manage a large number of unique documentation sets contained in an Organization. For enterprise IT, you may operate only within a small number (or even a single) Organization.

IT Glue is integrated with a host of PSA and RMM applications, Lucidchart, Datto, Warranty Master, and more. See Integrations for more details.

IT Glue is a convenient subscription in US Dollars (USD). Your credit card will be billed monthly and renew based on your sign-up date. Any applicable taxes will also be charged in USD.

You can access your billing and plan details under the Account top-level navigation item while in-app anytime. This access is limited to users with Administrator permissions.

Our one-time activation fee cannot be waived. This initial fee, along with the monthly subscription fees, have been carefully designed to ensure our award-winning services and platform continue to meet and support your needs.

IT Glue is available strictly as a software-as-a-service (SaaS) platform. We don’t offer, nor do we plan to offer, an on-premises version.