October 03, 2024
Introducing BitLocker Recovery Key Auto-Documentation in Network Glue
This all-new feature in IT Glue gives IT pros instant access to BitLocker recovery keys during an IT disruption. Read the blog to learn more.
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MyGlue is your collaboration and intranet portal - creating a direct line for meaningful communication with end-users.
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Bridge the
IT Communication Gap
Leave insecure email exchanges, shoulder-tapping, and one-off conversations behind.
Did you know? IT professionals have to manage more devices, more data and more users than ever before. With a collaboration and intranet platform in your stack, easily and securely share IT documentation and collaborate with end-users.
MyGlue Features
MyGlue is packed with features, many of which you’ll recognize from IT Glue. From the password vault, to checklists, to the security features like audit trail, version history and SOC 2 compliance, MyGlue has everything your end-users need to manage their passwords and process documentation. With the introduction of the MyGlue Help Center, sharing documents such as “How To’s” has never been easier.
Discover what MyGlue can do for you.
Empower end-users to self-serve
End-users manage their own passwords and can solve simple issues using read-only SOPs and other documents you share in the MyGlue Help Center.
Company knowledge hub
Enjoy a holistic approach to managing communications, documentation and password management across the entire organization and all teams within in.
Secured organization data
End-users can securely create, access, and share documents and passwords within a SOC II (Type 2) Certified platform, mitigating cyberattacks and ensuring data security.
Transparency with co-managed IT
You document a wealth of information about a client’s IT environment. It’s time to showcase this value and reinforce that this information belongs to them.
How MyGlue Works
Simply sign your clients up for MyGlue, help them install it, show them the ropes, and let them take it from there.
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The MyGlue blog covers tips and tricks on how you can become your client’s trusted security
advisor. Check back frequently for new posts!
September 26, 2024
An MSP Leader’s Perspective: The Power of IT Glue in Business Transformation
Recently, we had the opportunity to sit down with Jason LaPorte, CTO and CISO of Power Consulting, during an insightful webinar. Jason shared his journey in the IT industry, discussed the challenges of managing IT documentation and offered valuable advice for MSPs looking to streamline their operations. Jason’s career began after graduating with an engineering […]
Read ArticleSeptember 13, 2024
Introducing IT Glue’s Integration With Datto Endpoint Backup for PCs
At IT Glue, we continue to evolve our platform to provide the best possible tools for managing and safeguarding your IT environment. Over the past year, we’ve integrated with Datto SaaS Protection, offering user-level protection for platforms like Microsoft 365 and Google Workspace, and Datto BCDR, delivering server-level backup protection to ensure business continuity. Today, […]
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Our Happy Customers
See what our partners are saying about MyGlue!
Steve Chiu – President, Place One Systems
“MyGlue helps us secure and streamline how we communicate passwords and documentation to our clients. Clients no longer need to rely on insecure Excel files and sticky notes passed around the office.”
Alex Bass – CEO, CyberBytes
“We’re maintaining so much software for clients, and since we already knew how to use the functionality in MyGlue, it was pretty easy for us to see the value in adopting it as a password vault for our clients.”
Steven Zimmerman – CTO, TSTEC
“MyGlue has reduced the number of support tickets for password resets by an average of 50%. We recommend it to all of our clients, as an empowerment tool.”
Frequently Asked Questions
Businesses have been using various time-consuming modes of client communication such as phone calls and emails. A client portal is a solution that focuses on seamlessly collaborating with clients in the most efficient way possible. When you have a client portal, your clients have a safe environment to access the services and information they need from you. It is also completely private and secure. You can use it to update your billing, scheduling and service requests from your clients.
Sensitive information that cannot be shared through emails or phone calls can be shared through a client portal in a safe and secure environment. For instance, you can easily share your invoices, service quotes, service information, knowledge guides, etc., through the portal. Most importantly, client portals allow you to track the progress of your service and other important metrics.
You can set up a client portal that can be accessed through a browser or a mobile app. The portal comes with a central repository to store all vital information and collaborate with different stakeholders. The information entered here is consolidated so that all the parties concerned can operate with the same level of information. When there is a need to update information or adjust project deadlines, everyone in the account will get an update. This ensures your clients don't have to frequently call or email you asking for updates.
While there is no one specific answer to this, you must choose a portal with the best combination of security as well as ease of use features. The following features are a must-have in client portals.
- Structured file access and management: A client portal is not a place where you can dump information. The information stored there must be structured and easy to manage.
- Access control: This is a critical feature to ensure privacy and security. Only the right people should be allowed to view or access a resource.
- Cloud-based: A client portal should also be cloud-based so that all stakeholders can access it from anywhere, anytime. This is a critical requirement to ensure seamless collaboration.
- Customization: You should also have various customizable features in the portal including its dashboard. This provides easy navigation in a way desirable for your client.
- Documentation and version history: A client portal provides valuable documentation to your company. It must have the right version history to identify the stakeholders who made changes. This is extremely important when working in a collaborative environment.
There are several benefits to using a client portal to communicate with your clients. First, it improves collaboration with your clients by providing them easy access to vital information whenever they want. You can save a lot of time since there is no need to draft an email or call your client whenever there is something to be communicated. You can also save a lot of money since you don't have to allocate additional resources for client communication. Most importantly, your data is always secure when you use a client portal. Other benefits like higher productivity and improved cash flow can also be witnessed.
Client portals are much more secure than emails. However, they are still subject to unexpected cyberattacks. If you have concerns about having your data on the cloud, you can use a private cloud to make your sensitive information more secure. This way you can have more control over your information and who has access to it.
Client portal software is a software solution that facilitates interactions between service providers and their clients. You can use this tool to provide your clients with service updates, release plans, product information and other announcements. You can also use the software solution to share knowledge base articles, SOPs, how-to guides, DIY videos, pictures and other resources that can help your clients solve their issues.