Documentation Resources

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Upcoming Webinar: Bridging the Gap Between IT Effectiveness and Cost-Efficiencies

According to primary research more than half of all businesses consider “cost reduction” to be a primary focus of their current IT management strategies. While many organizations mistakenly believe that taking steps to reduce IT expenditures will proportionally decrease IT effectiveness, the two do not need to be diametrically opposed forces. By introducing holistic visibility, seamless workflows, and policy-guided automation, businesses can streamline IT operations to substantially reduce costs while simultaneously improving IT service reliability, security, and performance.


Upcoming Webinar: MSP How To #7 – Rectify Documentation Mistakes and Recover Lost Files in Seconds!

Join Session #7 in the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. Mistakes are part and parcel of human nature, but they don't have to be costly and time-draining. This session addresses the common issue of mistake rectification and shows MSPs how they can cover themselves against loss of information, time, revenue and reputation with IT Glue.


Upcoming Webinar: The Documentation Mountain #2: The definitive guide to successfully implementing a NEW documentation system

Implementing a full-fledged documentation overhaul can seem like scaling the face of Everest, but it doesn't have to be such a challenge. Join our expert in IT Glue implementation to discover how you can minimise the assumed disruption, climb to the top of the documentation mountain and enjoy the tranquility of the documentation summit in no time.


Upcoming Webinar: Leading High-Performance Change-Ready Teams

In teams of any size, in any industry, it is inevitable that there will always be obstacles you will need to overcome as your business evolves. After the year of rapid change that we all just experienced, leaders will need to take on new approaches to develop high-performance teams to ensure productivity and profitability for their business. How can we adapt faster as leaders and build inspired, adaptable and fast-moving teams? To uncover the answers to this we have invited Jim Lawless (ranked #1 motivational speaker outside of America in the 2020 Global Guru rankings) for an inspirational session on August 4th.


Upcoming Webinar: MSP How To #10 – Find Missing Links in Seconds to Facilitate Better Decision-Making!

The MSP How To session #10 is here! Join the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly resolve common MSP issues and overcome efficiency-draining barriers. This session helps you find missing links to facilitate better decision-making. Mind your knowledge gap! Up to this point, we have shown you how to do things and why. Completion helps finish it all up by finding out what else needs to be done and where.


Webinar: IT Glue Customer Spotlight – Ratcliff IT

This is your opportunity to discover how IT Glue has transformed over 9000 MSPs across the globe with a direct line into one of our customers. Watch the recording, for a first-hand account of how IT Glue has changed the way Ratcliff IT do things and given their bottom line a boost! Warning! This is a 'warts and all' session and will include detail of issues experienced. Please do not attend if you want a sugar-coated account of IT Glue. 


Webinar: MSP How-To HUB

With companies switching to a remote or hybrid work environment, IT professionals deal with plenty of unique challenges while having to adapt their day-to-day tasks remotely. This has also added an extra layer of complication to tasks such as onboarding and offboarding when it comes to tracking new devices, password management, network security, SSO and more. Watch now for an in-depth session on the best practices for secure employee onboarding and offboarding. IT Glue’s Travis Brittain will take you through the ins and outs of a workflow that makes the onboarding and offboarding process for IT departments easy, hassle-free, and efficient, ensuring all sensitive data remains secure throughout.


Webinar: IT Glue Power User Crash Course

Take your documentation skills to the next level! Normally only offered as an event exclusive, we're now running the IT Glue Power User as a webinar. In this webinar, we take a deep dive into documentation best practices with IT Glue expert, Travis Brittain. Learn pro-tips that will take your productivity in IT Glue to new heights, drastically improving your team's efficiency.


Webinar: IT Glue & Marketopia – The Link Between: Client Experience & Increased Revenue

During this session we welcome Marketopia where we discuss the importance of client experience and the true cost of a lost customer and how making cuts in the wrong places can end up costing you revenue through customer loss. We will delve deeper than just MRR in order to understand the true cost of customer loss and address the systemic issues that ultimately cause a ripple effect throughout your MSP.​


Onboarding and Offboarding Employees for Clients Checklist

IT onboarding and offboarding are vital processes that need to be handled instantly. The remote working environment brings in a new set of challenges for onboarding and offboarding employees. However, the importance of these processes remains the same. We’ve put together a checklist that can show you the ins and outs of what needs to be done when onboarding or offboarding an employee in your clients’ organizations.