Documentation Resources

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.

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2019-10-09T12:46:28-07:00

Upcoming Webinar: “MSP Mastered” Series Part 2

Part 2 - Developing an Effective Master Services Agreement and SOW for Technology Services During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver.

2019-10-08T13:53:12-07:00

Upcoming Webinar: Helpdesk Habits – Tiny Changes, Massive Impact

Discover why you need to put the ‘human’ back into your business. Mark will help you learn the science behind habit creation and embedding, find out why behavior change rarely sticks, and teach you 6 new habits that you can create right away to make real business impact. Turn your customer-facing teams into Helpdesk Superheroes.

2019-10-17T15:26:45-07:00

EMEA Panel Session Webinar

Join our digital panel session and find out How IT Glue Accelerates the Growth of MSPs. We will be joined by James Ratcliff Managing Director at Ratcliff IT, and Malcolm Newdick Director at Riverbank IT Management, where they will discuss how IT Glue has fuelled the success of their MSPs and contributed to notable revenue growth.

2019-09-19T14:18:12-07:00

API Whitepaper

IT Glue API: Create, retrieve, update, and delete data in your IT Glue account. Use the IT Glue API to access all of your IT Glue data and pull information into your own applications or integrate with third-party tools that we don’t currently integrate with yet.

2019-08-21T11:04:58-07:00

2019 Global MSP Benchmark Report

IT Glue's 2019 Global MSP Benchmark Report provides you with exceptional business intelligence. Find out what practices are important to MSP performance, and what practices are not. Download the Report today and get a leg up on the competition.

2019-08-19T14:51:54-07:00

Network Glue Case Study E-Book

During March 2018 we conducted our first ever Global Benchmark Survey, and what a success it was! With nearly 60 questions, and a plethora of invaluable responses, we’ve compiled the data into one stellar report.

2019-08-19T15:27:05-07:00

Webinar: MSP Profitability Unleashed

The average MSP has unrealized profitability locked inside their business that they are unable to unleash. During this webinar, TruMethods President, Gary Pica, and IT Glue VP of Product, Luis Giraldo, will share a process you can follow to build a high-profit MSP. As the MSP model evolves and becomes more complex, it is critical to have a simple framework to ensure profitability.

2019-08-19T15:25:17-07:00

Webinar: Cloud Distribution. Simplified.

Join Pax8’s Ryan Burton, VP of Product Strategy and Ryan Cromar, Director of Product Marketing as well as IT Glue's Luis Giraldo to learn how to simplify the cloud buying journey, gain education around how to increase revenue and margins, all while reducing go-to-market time.

2019-09-04T11:23:55-07:00

Webinar: The “MSP Mastered” Webinar Series Part 2

Part 2 - Tiering, Staffing and Capacity Planning Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.

2019-09-04T11:24:27-07:00

The “MSP Mastered” Webinar Series Part 1

Part 1 - Processes, Roles and KPIs
 Regularly measuring NOC and service desk performance can help reduce costs, improve performance and increase profit. Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.

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