Documentation Resources

Join our latest webinar on December 19th with Erick Simpson, creator of the MSP Mastered methodology, and IT Glue's VP of Strategy Luis Giraldo, for a rich and insightful analysis of the Benchmark's key findings, and what they mean for your business.

Join the 45 min session on Thursday, December 12th and find out how to utilize and find the right outsourcing partner in our latest webinar with industry expert, Jason Kemsley, Technical Director at Uptime Solutions.

Join this webinar on Thursday, December 12th at Noon EST with industry veterans Guy Cunningham, Netsurion’s VP of Channel, and Luis Giraldo, IT Glue’s VP of Strategy, as they help you map out your roadmap that best leverages your organization’s strengths and resources.

There’s no better way to learn how you can transition from MSP to MSSP, than from someone who’s completed the journey themself. James Ratcliff will highlight key strategies regarding why this is strategically important, how the shift to MSSP will allow you to overcome specific cybersecurity challenges, and where to get started.

Watch our recording and find out how to maintain security standards during the onboarding and offboarding process in our latest webinar with industry expert, Malcolm Diack, Senior Strategist at Netstar.

Join Desraie Thomas and Cody Staley as they discuss the State of the Channel report 2019. This yearly report captures the industry as a whole and where it is headed in 2020. A new and surprising opportunity is opening up for Managed Service Providers (MSPs) that will help them increase their MRR and grow their business. You do not want to be left behind. Attend to educate yourself on this opportunity, help with your business plan in 2020, and see where you fit in compared to your peers.

Did you have a solid business plan for 2019? Was this a good year for you and your business? Is your business better off today than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2020!

How many times have you heard this? Your clients expect you, the IT professional, to handle their cybersecurity needs, regardless of what's in your contract. But this is great, because it gives you an opportunity to build a high-quality security offering.

Part 2 - Developing an Effective Master Services Agreement and SOW for Technology Services During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver.

Discover why you need to put the ‘human’ back into your business. Mark will help you learn the science behind habit creation and embedding, find out why behavior change rarely sticks, and teach you 6 new habits that you can create right away to make real business impact. Turn your customer-facing teams into Helpdesk Superheroes.

Part 1 - Bundling and Pricing Managed Services for Maximum Margin This webinar will focus on the most popular pricing strategies used by MSPs for their Managed Services deliverables, and the pros and cons of each.

Join our digital panel session and find out How IT Glue Accelerates the Growth of MSPs. We will be joined by James Ratcliff Managing Director at Ratcliff IT, and Malcolm Newdick Director at Riverbank IT Management, where they will discuss how IT Glue has fuelled the success of their MSPs and contributed to notable revenue growth.