Documentation Resources for MSPs & IT Teams

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.

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2022-07-28T10:28:52-07:00

The Future of IT Documentation eBook

If you’re like most people, you probably have an intellectual as well as an emotional reaction when you hear the word “documentation.” Intellectually, you think about what constitutes documentation, and that’s probably SOPs, how tos, a knowledge base, that sort of thing. Technical instructions for doing things. Emotionally, you might appreciate the value of documentation while simultaneously not enjoying the process of creating it. What’s really cool, however, is that when you expand your vision of what documentation can be, something amazing happens. The easier documentation is, the more powerful it becomes. The value of documentation compounds as you start to see all the different uses for it. This is the future of IT documentation.  Documentation stops being something you write and file away and starts becoming more like a Swiss Army knife that you can use to improve your team’s performance in any number of different ways. Download this eBook to learn more!

2022-06-08T08:16:17-07:00

How to Navigate an Inflationary Environment eBook

As an IT professional, you know what’s at stake when it comes to providing high-quality service for the users in an organization. Instant access to vital information is critical for timely decision-making and overcoming the day-to-day challenges involved in running any business. Moreover, everything from your organization’s security to new employee onboarding depends on your ability to manage IT efficiently. If you haven’t already implemented smart documentation in your IT infrastructure, you’re most probably expending valuable time and resources on redundant processes. However, it doesn’t have to be this way. In this eBook, we’ll look at the fundamentals of smart documentation and how you can leverage it to boost your organization’s chances of success. Download Now!

2022-05-23T14:39:41-07:00

Smart Documentation 101 eBook

As an IT professional, you know what’s at stake when it comes to providing high-quality service for the users in an organization. Instant access to vital information is critical for timely decision-making and overcoming the day-to-day challenges involved in running any business. Moreover, everything from your organization’s security to new employee onboarding depends on your ability to manage IT efficiently. If you haven’t already implemented smart documentation in your IT infrastructure, you’re most probably expending valuable time and resources on redundant processes. However, it doesn’t have to be this way. In this eBook, we’ll look at the fundamentals of smart documentation and how you can leverage it to boost your organization’s chances of success. Download Now!

2022-06-24T06:36:47-07:00

The Ultimate IT Infrastructure Documentation Buyer Guide eBook

It’s no secret that IT professionals require lots of information to do their job. They need to know what their entire IT infrastructure looks like at any given moment. This includes the assets they need to manage, the users associated with those assets, the location of those assets, the applications that are installed, the vendors whose contracts need to be renewed and so much more. However, despite knowing the importance of smart documentation, many organizations struggle to find the right tool that meets all their requirements. Choosing an IT infrastructure documentation solution requires thoughtful consideration of the value you can generate from it. Download this guide to get some useful information on how to pick the right tool that meets your needs.

2022-06-16T09:16:01-07:00

How to Eliminate Busywork and Boost Workplace Productivity eBook

Busywork is more common than you might think. For most IT professionals, it is an everyday occurrence. It could be anything from your everyday paperwork and email notes to unresolved tickets, unproductive meetings and more. The more you work on these tasks, the more you get caught up in them, seemingly with no end in sight. However, dealing with busywork doesn’t have to mean fighting a losing battle. There are always ways to minimize the time you spend on unproductive tasks. Let’s find out how! Download this eBook Now!

2022-06-10T07:49:52-07:00

How to Build a Business Case for IT Glue eBook

You understand the value of documentation and you’re eager to get a new documentation solution up and running. If only it was that easy. If the cost of the system is below your approval threshold, you’re golden. For most folks, whether you’re the IT manager, on the service desk or even higher up in your company’s IT department, you probably have to get approval from someone else — and that approval might be contingent on getting buy-in from some other stakeholders as well. There’s a good way to do this, and a bad way. What we’ll be talking about in this eBook is how to build your arguments in such a way that everybody, even the folks in the finance department, can understand. Download Now!

2022-08-04T05:31:31-07:00

Webinar: IT Glue Integration Rundown: Intune and Azure

Microsoft is one of the most popular SaaS solutions utilized by both MSPs and internal IT teams. By automatically documenting asset and user information from Microsoft’s suite of solutions, you can allow IT professionals to see their entire Microsoft environment effortlessly. Join us for a webinar to understand how IT professionals can now automate the Intune asset and Azure users’ information into IT Glue, giving them a consolidated view of their assets along with on-prem and cloud users, all in a single pane.

2022-08-04T05:32:44-07:00

Webinar Series: Building a Foundation of Security

In 2021, many cybersecurity incidents caused experts to shake their heads and left businesses, law enforcement agents and government officials in a state of constant catch-up. Persistent attacks on the supply chain, enhancement of malware techniques that evade detection and the continuation of remote and hybrid work have created easier and more lucrative avenues for bad actors to exploit. It’s about time you built a strong foundation of security to protect yourself from sophisticated threats. Join us for a 4-part webinar series where we analyze the 2022 BrightCloud® Threat Report and industry experts review the 4 key areas you can strengthen to protect your business.

2022-08-04T05:34:36-07:00

Webinar: MSP How To #1: Document a Customer in Minutes

Welcome to our “MSP How To” series, which are 15 to 20-minute demo sessions presenting features and benefits of IT Glue in the context of how an MSP would utilise the product. Sessions will run throughout 2022 with no limit to the number. Join the first session of the series where we show you how IT Glue has helped over 13,000 MSPs to get a handle on their customer documentation. This session directly addresses your barriers to optimum efficiency and provides a live demo of how you can get your documentation sorted.

2022-04-28T09:39:02-07:00

The Great Resignation eBook

Even if you haven’t experienced it firsthand, you may have at least heard about The Great Resignation and how it has impacted organizations across the world. Among the many impacts of this event, there is nothing more serious than the knowledge loss resulting from it. Besides losing talent and productivity, you also risk losing critical institutional knowledge that plays a key role in your day-to-day operations. While losing institutional knowledge might sound scary, it is not something unpreventable. By documenting all your critical information, you can improve knowledge retention and ensure the efficient transfer of knowledge within your team.

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