Documentation Resources

Part 2 - Developing an Effective Master Services Agreement and SOW for Technology Services During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver.

Discover why you need to put the ‘human’ back into your business. Mark will help you learn the science behind habit creation and embedding, find out why behavior change rarely sticks, and teach you 6 new habits that you can create right away to make real business impact. Turn your customer-facing teams into Helpdesk Superheroes.

Part 1 - Bundling and Pricing Managed Services for Maximum Margin This webinar will focus on the most popular pricing strategies used by MSPs for their Managed Services deliverables, and the pros and cons of each.

Join our digital panel session and find out How IT Glue Accelerates the Growth of MSPs. We will be joined by James Ratcliff Managing Director at Ratcliff IT, and Malcolm Newdick Director at Riverbank IT Management, where they will discuss how IT Glue has fuelled the success of their MSPs and contributed to notable revenue growth.

Is your MSP running to its fullest potential? There’s always something we could do better, but where to start?

Network Glue is a new product that automates network discovery, documentation and diagramming. Join IT Glue Sales Engineer Travis Brittain as he provides an overview of the product, its development, and how our partners are using Network Glue

The average MSP has unrealized profitability locked inside their business that they are unable to unleash. During this webinar, TruMethods President, Gary Pica, and IT Glue VP of Product, Luis Giraldo, will share a process you can follow to build a high-profit MSP. As the MSP model evolves and becomes more complex, it is critical to have a simple framework to ensure profitability.

Join our upcoming webinar on the 22nd of August at 1:00pm (BST) to find out how IT Glue will help you to build and retain your client base!

Join Barracuda's Jayne Haggard and IT Glue's Luis Giraldo as they provide an analysis of evolving spear-phishing attacks and how the right combination of technology and user-security training can provide the critical defences needed to protect your customers.

Join Pax8’s Ryan Burton, VP of Product Strategy and Ryan Cromar, Director of Product Marketing as well as IT Glue's Luis Giraldo to learn how to simplify the cloud buying journey, gain education around how to increase revenue and margins, all while reducing go-to-market time.

Part 2 - Tiering, Staffing and Capacity Planning Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.

Part 1 - Processes, Roles and KPIs
 Regularly measuring NOC and service desk performance can help reduce costs, improve performance and increase profit. Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.