Documentation Resources for MSPs & IT Teams

With MSPs being targeted, you have now become a risk to your clients. As an MSP, part of your responsibility to your clients is taking steps to safeguard their security, so you need to see yourself as a risk in order to act accordingly. This includes making sure you and your clients are protected financially to ensure long-term success. Because of this, cyber insurance claims are becoming a part of everyday life. Join our two-part Cyber Security Masterclass with Leia Shilobod, CEO, InTech Solutions, Inc. for actionable guidance on how to develop your security processes, policies and tech stack to support your security and compliance efforts, and ensure your cyber insurance claims are not denied.

The move to remote or hybrid work environments has affected businesses in a whole new way by resulting in miscommunication, reduced collaboration and knowledge gaps. This has created more room for mistakes and decreased productivity and efficiency across teams. Proper documentation offers the best solution to overcome all these challenges. Documentation may seem overwhelming at first. However, by building a culture of documentation in your business, you can operate efficiently and proactively.

Do you know where all your information is located? If your answer is yes, you’re one of the lucky ones. In most organisations, important information is spread across many silos. This makes it extremely difficult to find key information when you need it. In fact, IT workers spend about 20% of their time on average looking for necessary information. Bad documentation can hold your IT team back! If you’re experiencing these issues you’ll already be aware of them, but you may not be aware of what the root cause is. IT environments are complicated beasts that can be a challenge to tame. Join an insightful session for actionable guidance on how to break down silos of IT knowledge.

Following correct documentation practices can dramatically increase the possibility of business success. Proper documentation enhances how employees communicate at work by helping put information into a manageable framework that everybody can access easily. If you are looking for a way to master the best documentation practices, we got the right session for you.

Security-as-a-Service ranks as one of the top new revenue opportunity for MSPs. Your clients are facing complex hybrid environments, an increasing number of cyber attacks along with growing compliance requirements. These trends have created a huge opportunity for MSPs, but pursuing a robust Security-as-a-Service business is not without its pitfalls. Join Travis Brittain, IT Glue Sales Engineer, for an in-depth session on building a successful security practice.

Security is a top priority in today’s age of ransomware and ever-increasing cyberthreats. When incorporating software tools, you need to make sure they are set up the right way with all the necessary security controls. In this session, we’ll cover the steps that help you secure your documentation and passwords. Join us as we guide you through the steps you need to take to ensure business continuity by protecting your sensitive data and passwords.

Join us for an interactive session on The Future of the IT Helpdesk! You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions and how to manage service personalisation.

Join Session #12 in the MSP How To Series where we deliver 20-minute bitesize sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. Automated Recurring Account Export ensures you have access to up-to-date IT Glue data if and when the main application goes offline. Don’t lose valuable productive time when your cloud-hosted solutions go offline. Get instant access to your data anytime and don’t ever feel like you lack control.

Join session #9 in the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly resolve common MSP issues and overcome efficiency-draining barriers. So far, we've discussed how to document. Now let's talk about why it works for anyone picking it up.

MSPs rarely think of themselves as data companies even though they play a crucial role in helping clients store, secure and retrieve data as needed. MSPs can position themselves for the next leg of growth by helping clients manage and leverage their data. To accomplish this, they simply need to follow the same procedures they apply for managing their own data to manage that of their clients. Join Gradient CEO Colin Knox and IT Glue GM and CTO Nadir Merchant for a webinar where they will discuss how to keep your clients' IT environments clean and tidy.