Documentation Resources for MSPs & IT Teams

Playing an active role in your client’s business starts with effective collaboration. Learn how to effectively collaborate with your clients to provide transparency, ensure up-to-date documentation, and build a stronger relationship. Building a collaborative relationship will allow your clients to stop seeing you as a cost center and instead think of you as a profit center.

Join our session titled Documenting Your Compliance Policies & Procedures on December 8th with Kaseya’s Director of GRC & Privacy, Carlos Krause, and IT Glue Sales Engineer, Hossein Rajabi. In this insightful session. they’ll discuss how proper documentation processes, policies, and procedures support compliance, ensure you are adhering to necessary security measures and mitigate the risks in case of a cyber breach.

Join Mark Alayev, CEO of Chatgenie, and Michelle Oo, Product Manager of BMS, to learn about workflow automations and the emerging strategy Conversational Service Delivery—including built-for-ITSM chat bots alongside live support agents—and how MSPs need to adopt them to improve support outcomes, reduce response time, and create efficiencies that will differentiate your services.

The move to a remote or hybrid work culture has affected businesses in various ways. To no surprise, network security and visibility have been significant obstacles. It has become increasingly difficult for techs to map every network out there and keep it up to date. This makes their systems vulnerable to cyberattacks. This session will provide MSPs and IT teams with best practices for network diagramming and documenting to help improve their security posture.

Before you start trying to generate new leads, you need to get the basics right. Learning the marketing fundamentals can guarantee you with best returns in your lead generation efforts. If you are wondering how you can learn all that, we've got you covered. Join MSP marketing expert Paul Green for this exclusive IT Glue webinar where you can discover the basics of MSP marketing.

Join Session #12 in the MSP How To Series where we deliver 20-minute bite-sized sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. Automated Recurring Account Export ensures you have access to up-to-date IT Glue data if and when the main application goes offline. Don’t lose valuable productive time when your cloud-hosted solutions go offline. Get instant access to your data anytime and don’t ever feel like you lack control.

As MSPs become more frequent targets for cyberattacks, it is essential to have an in-depth understanding of the various types of threats to establish your security framework. Doing so will improve your security posture and the ability to mitigate and recover from an incident, and by extension, your clients as well. Join us for an insightful session with Jacob Bedard, ID Agent Security Solutions Specialist and Hossein Rajabi, IT Glue Sales Engineer, on demystifying cybersecurity attacks to gain a competitive edge with your security offerings.

The MSP How To session #10 is here! Join the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly resolve common MSP issues and overcome efficiency-draining barriers. This session helps you find missing links to facilitate better decision-making. Mind your knowledge gap! Up to this point, we have shown you how to do things and why. Completion helps finish it all up by finding out what else needs to be done and where.

The CMMC (Cybersecurity Maturity Model Certification) framework is targeted for full implementation across over 300,000 U.S. businesses over the next five years as a requirement of DoD contracts. But it doesn’t stop there. CMMC is the only cybersecurity framework established with an army of third-party assessors, multiple additional government and civilian agencies that have indicated that they will  follow suit to select CMMC as their required cybersecurity proficiency for supply chain contracts. Join us for an insightful webinar with Joy Beland, where she will discuss all you need to know about CMMC and how it will help you achieve cyber resilience against emerging threats.

It’s been estimated that IT workers waste 20% of their time looking for information. It’s no mystery why – that information is spread around Word, wikis, your service management platform, SharePoint, your best tech’s brain, and so on. All this time waste is an epidemic, and it has a huge impact on your team's productivity.

With MSPs being targeted, you have now become a risk to your clients. As an MSP, part of your responsibility to your clients is taking steps to safeguard their security, so you need to see yourself as a risk in order to act accordingly. This includes making sure you and your clients are protected financially to ensure long-term success. Because of this, cyber insurance claims are becoming a part of everyday life. Join our two-part Cyber Security Masterclass with Leia Shilobod, CEO, InTech Solutions, Inc. for actionable guidance on how to develop your security processes, policies and tech stack to support your security and compliance efforts, and ensure your cyber insurance claims are not denied.