Opportunities for MSPs are on the rise across the world as businesses have started realizing the significance of IT services in keeping their operations up to date. To take advantage of these opportunities, MSPs must equip themselves with the right knowledge on how to tackle various challenges. With this in mind, we have lined up some interesting sessions for you during the upcoming GlueTalks event on June 1st.
Join us for an informative session with Grayson Milbourne, Security Intelligence Director at Webroot, Mike Brooks, Director of Sales and Marketing at audIT, Joseph Cerrone of Quick Fire and Naj Raza of Unitrends as they share valuable insights on MSP growth and cybersecurity.
This session will cover:
The 2021 Webroot Threat Report
Simple and Easy Strategies to Help You Sell More Higher Value IT Services
Well, that’s not all. All attendees will receive a digital swag bag with a $15 uber eats gift card as well as hand out resources that will be included in the presentations.
June 1 (Tuesday) 8:00 am - July 1 (Thursday) 10:00 am
Join Session #8 in the MSP How To Series where we deliver 20-minute bitesize sessions to demonstrate how IT Glue can help you quickly resolve common MSP issues and overcome efficiency-draining barriers.
Make bringing on new clients totally seamless giving your team the right tools to onboard in just a few clicks. This webinar will show you how you can enhance efficiency, guarantee accuracy and delight new clients through the use of IT Glue during on-boarding.
Join Session #5 in the MSP How To Series where we deliver 20-minute bitesize sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. A common hurdle for MSPs, the process of secure password management and sharing slows many down. This session will show you how to speed up the process, boost security and totally master password sharing between internal employees AND external clients.
With 6 months until the end of the year (yes it really has flown by!), now’s the time to take a refresher session on your Sales and Marketing. We’ve partnered with Richard Tubb to identify how you can make a difference to your MSPs growth trajectory and finish up 2021 in a better place than you anticipated.
June 8 (Tuesday) 1:00 pm - July 1 (Thursday) 2:00 pm
There are many reasons why you should document your MSP practice, but where should you start? When it comes to actually documenting elements of their managed services business, many MSPs have wildly divergent views and practices.
Join us for a documentation building session where we will address common documentation requirements, practical steps to beginning your documentation process and discuss realistic compliance and audit scenarios for your service delivery documentation.
During this service transformation session MSP service delivery expert Erick Simpson focuses on the function of the service desk and its role in the service delivery process. Topics include effective service desk design, tools and technology requirements, roles and responsibilities of service desk staff, dispatchers and service managers, service desk day-today procedures, telephone and email communications standards, SLA guidelines and remote and onsite service delivery best practices.
The “Turbocharge Your Team” Virtual Roadshow has landed! Join the series of exciting sessions, find out how IT Glue will fuel your 2021 success and take away a track day voucher for Silverstone! Join this highly anticipated event in an all-virtual format on Thursday 10th June 2021 for a morning of IT Glue exploratory sessions and get a Silverstone Track Day voucher to use at your leisure when Covid-19 restrictions ease.
Why Attend? The virtual event not only promises the chance to get behind the wheel of a Ferrari or Aston Martin and take it for a spin around the Silverstone Circuit. You’ll also gain insight into how to accelerate your MSP towards success through the use of our world-leading documentation platform.
Documentation can be an overwhelming thought but as an MSP you need to ensure documentation culture is ingrained into your MSP to operate efficiently and proactively. This webinar will help you identify key documentation metrics, measure them effectively, and use IT Glue-CrewHu integration to gamify the process and motivate employees to document.
Join the session to discover:
How productive documentation leads to improved customer experience
Key documentation metrics
What is the ROI that these metrics provide
What positions/roles in the company are accountable for which metrics
How to use documentation metrics to motivate employees
The changing technology needs of an MSPs target market and the need to be compliant with new government regulations means it’s time for MSPs to take a new approach to compliance. Top MSPs are combating these changing needs with process and discipline focused on developing and maintaining technology standards and proactively ensuring that every client is aligned with those standards. Gary Pica and his team have developed multiple training manuals and hours of training content on delivering a repeatable technology alignment process that will ensure happy customers and fewer support requests. If you don’t build more high-value relationships with your customers, someone else will. You don’t want to miss what Gary has to say.
Growing your MSP’s net profit requires focusing intently on increasing Monthly Recurring Revenue (MRR). Join us on June 17 at 10 AM PT for a session on “The Three Pillars of Recurring Revenue” where MSP expert Paul Green discusses various aspects of MRR.
This session will cover:
Why MRR is so important to your personal income now, and the quality of your future retirement
How attitudes of decision makers are changing as the subscription economy matures
The three things that make the biggest difference to your MSP’s levels of MRR
How increasing MRR actually strengthens client relationships; not weakens them. And how to make sure clients never say “you only contact me when you have something to sell me”
Thursday, June 23, 2021 – 8:00am – 1:00pm PT | 11:00am – 4:00pm ET
The next big channel event has landed! This is your opportunity to join the MSP Gym and get your business fighting fit and ready for record breaking growth.
Join us at the MSP Gym Virtual Event on June 23rd, 2021 to be part of some seriously intuitive MainStage Sessions, a business boosting Training Zone focused entirely on getting your MSP to optimum fitness and, an expo area!
JUNE 24, 2021 – 8am – 9:30am PT | 11am -12:30pm ET
The world is constantly dealing with change — there’s no way to escape it. Be it the recent pandemic accelerating existing trends or other shifts in human behavior, economies, business, and beyond. Yet, this isn’t necessarily a bad thing. Change provides an opportunity to look at solving problems and pursuing a better tomorrow. Join us to uncover what trends are shaping these changes and how the choices you make now can prepare your business for the Future of Work. Futurist Ian Khan sheds light on how a hybrid workplace should ideally work, ways to improve productivity, and what you can do to ensure you and your clients’ businesses run smoothly.
This session focuses on developing and implementing an effective, efficient 3-phase on-boarding process for new clients to meet client and end user expectations and facilitate more profitable future service delivery. During this service transformation session, MSP service delivery expert Erick Simpson covers provisioning, training and go-live processes for a new client in depth. Topics include setting up a client’s account in all required service delivery systems, deployment of tools and agents for monitoring, patching, updating and remote access, communications and reporting protocols and instruments, service delivery processes and SLAs and additional turn-up, training, and go-live considerations.