Join Session #5 inthe MSP How To Series where we deliver 20-minute bitesize sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. A common hurdle for MSPs, the process of secure password management and sharing slows many down. This session will show you how to speed up the process, boost security and totally master password sharing between internal employees AND external clients.
The MSP Triad is back for a candid discussion on how they see the rest of 2021 shaping up and what it means for MSPs. Richard Tubb, Tubblog, James Ratcliff, Ratcliff IT, and Alex Ford, IT Glue. The Consultant, The MSP, and The Vendor: three people that know your market, understand your challenges, and have a breadth of ideas and wisdom that will inspire your plans for the rest of the year!
During this service transformation session, MSP service delivery expert Erick Simpson reveals a solid project management and deployment process, and shares the tools, forms, and platforms your team can use to excel at delivering more successful, profitable projects that drive customer satisfaction and facilitate easier project sales and deployments in the future.
Join Jason Kemsley, Technical Director at Uptime, and Alex Ford Sales Director at IT Glue for an interactive session on the future of the IT Helpdesk. You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions, and how to manage service personalisation.
The challenge most MSPs face: “Do I build my company and sacrifice profit? Or do I focus on profit and struggle to build for growth?” Join Peter Melby, CEO of Greystone Technology, a globally recognized MSP, as he shares his story of struggle to find the perfect balance and learning that allowed him to accomplish both.
Peter led Greystone to record-breaking growth by reshaping how the IT and cybersecurity industries understand and influence people. Greystone has been included on the Inc. 5000 list of Fastest Growing Companies six times and is a perennial winner of top workplace and industry innovation awards.
The journey to sustained growth begins with optimizing and evolving the way you operate. It can range from getting a handle on your Service Gross Margin to pivoting your MSP to an MSSP.
This is what we explore in the next edition of GlueTalks on Tuesday, April 20. Tune in to hear from Sea-Level Operations Founder and CEO Rex Frank, Blackpoint Cyber Founder and CEO Jon Murchinson, and Kaseya Solutions Specialist Director Michelle Oo as they delve into three very different yet impactful ways to grow your MSP business.
Plus, everyone who attends the webinar will also receive a free digital swag bag, which includes an Uber Eats voucher worth $15!
The session line-up:
4 Levers That Control Service Gross Margin
The Playbook for Pivoting Your MSP to an MSSP
The Evolution of Customer Relationships
Register now to learn smart and innovative ways to drive growth.
This is your opportunity to discover how IT Glue has transformed over 9000 MSPs across the globe with a direct line into one of our customers. Join this live session where you’ll get the chance to hear, first hand, how IT Glue has changed the way Campai do things and given their bottom line a boost!
It’s time for Session #6 in the MSP How To Series where we deliver 20-minute bitesize sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. As MSPs move to becoming more ‘aaS’ based, complex projects are on the rise and this is not the time to leave project management down to single individuals or unintegrated systems. This session covers how MSPs can quickly build and communicate collaborative project plans, linked to documentation and passwords, all in one place.
During this service transformation session, MSP service delivery expert Erick Simpson focuses on one of the most critical activities for service delivery profitability – the service dispatch function. Proper management and scheduling of billable resources increases utilization, profitability, and client satisfaction. Erick reveals best practices for proactive remote maintenance support, reactive and scheduled onsite services, dispatch management of technical resources, and effective communication techniques between all affected parties to maintain SLAs and client satisfaction.
During this webinar Jason Kemsley and Alex Ford will discuss how ensuring your business is truly agile will not only safeguard the future of your MSP but give you a considerable competitive advantage and help you to successfully scale your business, despite the impact of Covid-19.
Topics will include:
What is business agility and how does it apply to the MSP IT helpdesk?
How does your team, from level 1 techs to senior leaders, affect how agile your MSP is?
Why the right technology is pivotal to being truly agile and how to audit your stack.
Client Onboarding: Essential Steps for Happy Client Tuesday, April 27| 8 am PT | 11 am ET Most MSPs think their “courting period” is over once they finalize a sale and sign a client contract. But the real magic happens during the Client Onboarding process. Allen will shed light on how to make your clients experience “Wow!” right from day one.
Documenting Your Documentation
Thursday, May 20| 8 am PT | 11 am ET Meta-knowledge is the most important knowledge. Know thyself! Create a consistent structure and standard so that every team member knows where to store and how to find mission-critical information. Tune in as Allen explains everything from ‘Process Process’ to Password and Naming standards.
Client Asset Documentation Tuesday, June 22| 8 am PT | 11 am ET It is easy to get confused about what information should be collected and what shouldn’t be regarding your client’s technology assets. So, how do you resolve this conundrum? This is what we address in the last session of the series. Allen covers the different methods and examples of Client Asset Documentation and shares specifics about systems such as IT Glue, ConnectWise, Autotask and many others.
The cost of on-boarding a new employee is over £30,000 and when you’re backfilling the roles of lost employees, this is just a cost to your business and a sap on your bottom line profits.
During this session we investigate exactly where that £30k cost comes from and apply this to an MSP on-boarding process. Join us for this to-the-point webinar to discover how you can reduce the costs associated with bringing new team members on board.