The Gold Standard for IT Documentation
Take Your MSP to the Next Level
Leverage AI-driven automation to scale operations effortlessly and unlock unparalleled productivity.
See the Value of IT Glue
SOPs Created as You Work. Every Click Captured.
Test drive IT Glue’s latest AI-powered automation. As you work, every click, keystroke and action is automatically captured, instantly generating error-free, step-by-step SOPs without any manual effort.
Eliminate hours of tedious documentation and ensure your team has accurate, structured procedures they can rely on — seamlessly, effortlessly and in real-time.
Powerful IT Documentation
Find, track and know everything with our award-winning, SOC 2-compliant documentation management platform features.
Innovation Spotlight
As a Kaseya company, IT Glue is committed to delivering innovative features and functionality, designed to significantly enhance our
customers’ service delivery quality and workflow efficiency. Take a peek at some of our latest new features:
Password SafeShare
Share passwords the right way—with expiring, time-limited or usage-based links that protect sensitive credentials, reduce exposure to common security risks, and align with IT security best practices.
Cooper Copilot: Smart SOP Generator
Eliminate the hassle of manual documentation and inconsistent processes with AI-generated SOPs. Automatically transform real-time actions as you work — every click and every keystroke — into step-by-step guides to streamline tasks.
Integrated Executive Summary - Datto Antivirus
Showcase how you effectively protect and defend your clients' environments against threats during QBRs with automated Datto Antivirus Executive Reports in myITprocess.
Datto RMM Software Asset Tracker
Achieve efficient resource management and faster troubleshooting with automated application-to-device linking and software usage summaries—powered by AI via Cooper Copilot for complete visibility.
myITprocess Device Expiration Auto-Documentation
Enrich device documentation and reduce downtime with automatically synced hardware expiration dates for proactive support and complete visibility.
Integrated Executive Summary - Datto EDR
Highlight critical security metrics during client QBRs with visually engaging Datto Endpoint Detection and Response (EDR) reports in myITprocess, reinforcing security strategies and client trust.
Cooper Copilot: Smart Assist
Get rid of the noise and declutter your documentation with AI-powered automation to seamlessly upkeep documentation health.
QBR Report Builder
Effortlessly create impactful QBRs with automated data collection, customizable templates and actionable insights. Streamline client meetings and drive informed decisions with professional, easy-to-understand reports.
BitLocker Recovery Key Auto-Documentation
Whether an user locked themselves out or were victims to a cyberattack, ensure efficient recovery and minimize downtime with easily accessible BitLocker Recovery Keys through Network Glue at all times.
Integrated Executive Summary - Graphus
Showcase the effectiveness of your anti-phishing defences with the Graphus Executive Report in myITprocess, which is auto-generated and includes real-time protection metrics.
Datto SaaS Protection User Insights
Protect user productivity by integrating comprehensive backup insights directly within IT Glue, offering at-a-glance visibility into user protection status and ensuring uninterrupted access to essential data and operations.
Password Policy Enforcement
Secure data and reduce cyber risks with strong user passwords. Select password type, control password strength parameters, and enforce password policies for seamless compliance.
Comprehensive Backup Health Overview
Seamlessly view Datto BCDR details such as backup status, storage, agents with alerts or failed backups, and protected and unprotected disk volumes, into one concise summary.
Smart Relate Datto BCDR Agents to Appliances
Speed up troubleshooting and quickly identify which appliance is affected when an agent has an issue, with automatically linked Datto BCDR appliances and all the related agents.
Cooper Copilot
Harness the power of our state-of-the-art AI engine to automate the entire lifecycle of IT Glue documentation from creation and curation to accessibility and orchestration. Welcome to the new era of IT documentation.
Microsoft Entra ID and Microsoft 365 Password Rotation
Easily keep IT Glue passwords current and compliant with automated password rotation for Active Directory, Microsoft Entra ID and Microsoft 365.
Effortless Device Lifecycle Management
Effortlessly manage device lifecycles within myITprocess with quick and easy integrations with Lenovo, Dell, HP, and Cisco Meraki. Set tailored lifecycle policies, alerts for upcoming warranty expirations, and easily add them to your QBRs.
Smart Relate: Microsoft Users to Devices
Gain instant insights into user-device relationships with automatically linked Microsoft Intune devices and Microsoft 365 users.
Seamless SNMP v3 Discovery
Securely manage IT environments with comprehensive network visibility enabled by automated documentation of devices using SNMP v3.
IT Glue Checklists inside Autotask Tickets
Ensure consistency and speed up resolution times by following the same proven steps for recurring processes with auto-suggested IT Glue Checklists inside Tickets.
MyGlue for Internal IT Teams
Bridge the communication gap with end users and empower them to self-service with MyGlue, providing secure password management and knowledge collaboration.
Smart Relate Microsoft Users to Devices
Gain instant insights into user-device relationships with automatically linked Microsoft Intune devices and Microsoft 365 users.
360º Networking Visibility
Effortlessly view Datto Networking switches, routers, and access points, along with SSIDs and the Wi-Fi password, into one concise summary for unparalleled wireless network visibility.
Offline Password Access
Access critical IT Glue passwords anytime, anywhere—without interruptions, even during maintenance. Secure, seamless access is just a click away, no matter you are.
Integrated Executive Summary
No more data gathering! Automatically generate professional executive summaries across the IT Complete service delivery, network and backup stack.
IT Glue Flexible Assets inside Autotask Ticket
Reduce tab switching and resolve tickets faster with IT Glue Flexible Assets automatically suggested inside Autotask tickets.
Automated User Safeguard with Datto SaaS Protection
Safeguard your users effortlessly with automatic documentation of Datto SaaS Protection, ensuring peace of mind and comprehensive backup insights for Microsoft 365 and Google Workspace.
Automated Active Directory Password Rotation
Immobilize credential stealing and keep passwords new by automatically rotating on-premises Active Directory passwords at the click of a button.
Datto Networking Integration
Never lose sight of a networking device again with auto-documented Datto Networking devices and contextual information in IT Glue.
Auto-Suggested Documentation in Autotask Tickets
Expedite ticket resolution with auto-suggested IT Glue documents, passwords and Flexible Assets directly with Autotask tickets, putting the information you need at your fingertips.
Spanning Backup User Insights
Effortlessly safeguard your users by auto-documenting Spanning SaaS Backups within IT Glue, ensuring peace of mind and comprehensive backup insights for Microsoft 365 and Google Workspace.
Datto BCDR Backup Insights
Quickly identify the integrity of a network’s protection status with complete Datto backup information inside of IT Glue.
Bulk Security for Documents
Keep your most valuable information safe with the new ability to update the security settings for multiple documents at once.
Easy-Sync Microsoft Intune Integration
Make mobile device and application management a breeze with extensive, automatically synced Intune details directly in IT Glue.
Microsoft Integration Expansion to Azure AD
Seamlessly consolidate mission-critical user information with user details from Microsoft 365, Active Directory and now Azure AD, all in one interconnected hub.
Automated M&A Account Migration
Streamline M&A roll outs by easily migrating documentation across IT Glue accounts while maintaining all asset relationships and folder structure.
Auto-Scheduled Account Backup
Schedule auto-exports of your account data to ensure you always have access to your latest IT Glue data.
Automated Tech Assessment with IT Glue
Automate technology assessments by easily searching and linking IT Glue Configurations and Flexible Assets directly in myITprocess.
Integrations
Good integration translates to productivity and profitability, and we’ve got an impressive list of integrations
ready for you, with more on the way!
Plans
Dedicated on-boarding and consulting, world-class support, and affordable monthly fees. It really doesn’t get any easier.
$29/user
5 user minimum
IT Glue’s basic plan gives you full documentation functionality, allowing you to increase productivity today.
Book A Demo
$38/user
5 user minimum
Our Select plan is for those with more sophisticated needs but the same desire for productivity enhancement.
Book A Demo
as low as $44/user
5 user minimum
1-4 user options available for $49-102/user
Our most popular plan, Enterprise is packed with unique value-added features and advanced automation.
Book A DemoWhat Our Partners Are Saying
"Before IT Glue, we were relying solely on spreadsheets for our documentation. Every feature in IT Glue is great and has helped our business, specifically because it saves us time by having all of our data in one place."
Jalayne Frey
Tech Coordinator, Educational Service Unit #7
"IT Glue has been a godsend because we now have a centralized repository of knowledge that's easily searchable and also easy to continue growing."
Joe Ritter
IT Director, Village of Streamwood
" IT Glue has helped streamline processes and reduce onboarding training lag for our organization."
Wajid Ullah
CIO, Pathline Labs
" The best part of IT Glue for us is the efficiency gains for team based collaboration, as well as the integrations into mainstream applications that reduces the manual inputs. "
Dustin Conley
IT Director, CFS Brands
" Compared to other solutions, IT Glue has much better relatability functions and it is easier to use than having separate places for everything. Having all of our documentation centralized and enhanced password management in one is saving us time. "
Sean Merrell
IT Manager, Revo Health
"IT Glue helps us with future-proofing our documentation and meeting audit requirements."
Matt Howell
System Administrator, Vantage Point Title, Inc.
"Our engineers love the system and keep finding new, great, innovative ways to use the tool."
Scott Huotari
President, Creative Computer Solutions, Inc.
"We've gone from 30 minutes to find a specific computer login/password, to under a minute. What a fantastic timesaver. Worth every penny!"
Andrea Gatley
CEO, Nexa1
"When IT Glue was announced at our workplace there were immediate cheers and weeks later I'm still getting pats on the back for bringing IT Glue on board."
Stephen Gibson
Director, After Dark Technologies
"IT Glue has successfully managed to create a formalized but highly flexible means of capturing site documentation that is fun at the same time. The team love it - great job! "
Andrew Bremner
CTO, B-Logic
"Bye bye to "SharePoint + Wiki + KB + Word + missing info + staff not updating things + “It's documented in the software."
Leigh Brotherston
CIO, Connectnet
"IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend it to anyone in the IT industry that wants to share knowledge. "
Jeffrey Bowles
Partner Manager, ACT360
"It’s now part of my CORE 4 - can't do business without it!"
Eric Hall
Vice President & CTO, Amaxx Inc.
"IT Glue has helped bridge the gap not only between our systems and tools, but also communication between technicians and teams. "
Raum Sandoval
Technical Services Manager, George Jon Inc.
"If I had this years ago, I guarantee I would be 10x as big and 20x as profitable. IT Glue has made running this business fun again."
Matt Weaver
Owner, Agile Business Systems
"We love IT Glue's search feature - it's intuitive and just what we look for in a system that puts information at our fingertips. Thanks IT Glue!"
Paul Vedder
Managing Director, VXIT Services
"IT Glue is the first screen our employees open in the morning and the last one they close at night."
Brendon Liner
Founder & VP, Nology Networks
"IT Glue has enabled our business to react quicker, be more agile and more importantly be a lot more efficient in our day to day operations."
Marcus Evans
Sales Manager, BLUE Profile Limited
Awards
