Empower Your Clients With MyGlue

BY IT GLUE | February 24, 2021

The MSP marketplace has become increasingly competitive over the last few years. In fact, according to the IT Glue MSP Benchmark Survey, 24 percent of MSPs report competition as a major pressure point. And it’s only going to get worse as more people recognize managed services as a space with healthy profits and growth, making it one of the best industries to operate in, even in a year like 2020.

In fact, the recent rush to remote work and the rise in cyberattacks combined with the emergence of complex compliance regulations means companies prefer MSPs that can act as business partners rather than just vendors. As Rex Frank notes in the 2021 MSP Outlook, “where there is mystery, there is margin.” For small and medium-sized businesses, cybersecurity and compliance are big, giant, gaping black holes of mystery.

There are many ways to tackle the challenge of increased collaboration with your clients. One way is to work with them on a Collaboration-as-a-Service model, where you share their key information with them, and they, in turn, are able to keep you up to date with the information you need.

With the cloud-based delivery of collaborative support, you can provide support anytime, anywhere, and turn your MSP into a valued business partner and a trusted advisor. They will soon realize that the value you bring can’t be bought off the shelf, thereby making your MSP irreplaceable.

Sounds great but is it practical? Well, with MyGlue, it most certainly is. The platform functions as an easy-to-use central hub that enables seamless collaboration between MSPs and their clients.

Now let’s explore how MyGlue empowers your clients.

Help Your Clients Secure Sensitive Data 

Clients that store sensitive data, such as passwords, SOPs and contacts on spreadsheets, as well as email or sticky notes, will be sitting ducks in the event of a cyberattack.

Instead, you can use MyGlue to offer your clients a SOC 2 (Type II) compliant central hub wherein their employees can store and access sensitive data. It comes with security features such as MFA, OTP generator, host-proof hosting, user permissions and audit logs.

Easy Access to Information 

For your clients, the inability to access the right information at the right time could easily lead to business disruptions or loss of customers.

MyGlue eliminates this problem significantly with a combination of SSO, granular document permissions and user management. Critical documentation, SOPs and passwords can be securely accessed and shared in minutes, whether between client employees or with your techs. With teams working remotely, this will definitely come in handy.

Simplify Document Compliance 

Achieving and maintaining compliance is a tedious task. Companies have to spend tons of labor hours on it. Moreover, new regulations or updates to existing ones come out all the time.

With MyGlue, you can help your clients lighten this load. The solution offers a documentation structure for different processes and procedures so that your clients can complete the task quickly. The solution also provides an audit trail to ensure accuracy.

Enhance Client Productivity 

Wouldn’t it be awesome if you could help your clients reduce employee onboarding time, be more self-reliant and ensure their entire team follows mandatory SOPs?

Well, MyGlue makes this possible. The MyGlue Help Center feature enables you to upload all KB articles, SOPs and other documents in one go and share them with everyone in the clients’ team or to selected individuals.

Clients’ teams will be able to learn about and troubleshoot simple topics based on their specific needs and timelines. They won’t have to rely on you to fix every small issue or get information regarding IT infrastructure. MyGlue even lets you create checklists that ensure everyone is following SOPs.

Wrapping Up 

Since MSPs mostly operate in the background, the value you offer can sometimes go under the radar. Moreover, if you are simply offering clients standalone products that can be purchased off the shelf or through any other MSP, you’re not adding compelling value.

MyGlue turns this on its head and puts you front and center. Your clients will quickly realize that you are more than just a vendor since you can now cater to their unique needs and help facilitate remote work, prevent disruptions, enhance productivity and collaboration, and bring transparency.

Want to learn more about how MyGlue can give you an edge over the competition?

Schedule a demo of the platform by clicking below!

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