In this blog, we'll explore how you can make your technicians’ lives easier and see an improvement in ticket resolution efficiency with the help of auto-suggested documentation.
When workers can’t find the information they need, it causes a serious drain on time and resources. While many organizations struggle with information management as is, things could get even worse if you can't access your data whenever you need it. Your data is good only as long as you can access it, and IT Glue can make that happen for you. With our “Automated Account Backup” feature, you will have all the information you need to support your organization or clients right at your fingertips. That's exactly why IT Glue is trusted by over 300,000 users across the world.
The benefits of consolidated and standardized documentation are well known to everyone. You can save time, cut waste, boost productivity, improve quality and more. However, what if we told you you could achieve a lot more than that? You can now leverage your IT Glue documentation to automate other parts of your business including billing, ticketing and vCIO. This is possible with IT Glue’s deep workflow integrations. Since your documentation in IT Glue is meaningful and includes a variety of different assets, you can leverage it to automate your day-to-day tasks. Purposeful automation that is focused on your core business workflows can save valuable time and boost efficiency. When your billing, ticketing and vCIO solutions work together with IT documentation, you don’t ever have to go back to doing these tasks manually.
Checklists are a core part of IT documentation since they simplify any task irrespective of size. By clearly outlining steps on how a procedure or task should be performed from start to finish, checklists enable organizations to provide consistent service across the board. Our new Checklists enhancements make it simple for IT professionals to manage repeatable processes by leveraging standardization across all organizations while giving the flexibility to customize based on organization-specific unique requirements.