New Feature: Bulk Security for Documents
Bulk Security for Documents speeds up the process without the need for updating each document’s security setting one by one.
Solve Tickets More Efficiently With Auto-Suggest Documentation in Ticket
In this blog, we'll explore how you can make your technicians’ lives easier and see an improvement in ticket resolution efficiency with the help of auto-suggested documentation.
IT Glue Cross-Account Migration Service
Let’s find out how Cross-Account Migration saves valuable time transferring your data and prevents starting your documentation from scratch.
Feature Release: Automated Account Backup
When workers can’t find the information they need, it causes a serious drain on time and resources. While many organizations struggle with information management as is, things could get even worse if you can't access your data whenever you need it. Your data is good only as long as you can access it, and IT Glue can make that happen for you. With our “Automated Account Backup” feature, you will have all the information you need to support your organization or clients right at your fingertips. That's exactly why IT Glue is trusted by over 300,000 users across the world.
Leverage Documentation to Automate Billing, Ticketing and vCIO
The benefits of consolidated and standardized documentation are well known to everyone. You can save time, cut waste, boost productivity, improve quality and more. However, what if we told you you could achieve a lot more than that? You can now leverage your IT Glue documentation to automate other parts of your business including billing, ticketing and vCIO. This is possible with IT Glue’s deep workflow integrations. Since your documentation in IT Glue is meaningful and includes a variety of different assets, you can leverage it to automate your day-to-day tasks. Purposeful automation that is focused on your core business workflows can save valuable time and boost efficiency. When your billing, ticketing and vCIO solutions work together with IT documentation, you don’t ever have to go back to doing these tasks manually.
Guarantee Service Consistency With IT Glue Checklists
Checklists are a core part of IT documentation since they simplify any task irrespective of size. By clearly outlining steps on how a procedure or task should be performed from start to finish, checklists enable organizations to provide consistent service across the board. Our new Checklists enhancements make it simple for IT professionals to manage repeatable processes by leveraging standardization across all organizations while giving the flexibility to customize based on organization-specific unique requirements.
Delegate Your Administrative Tasks With MyGlue Custom Role
Delegate MyGlue admin tasks to trusted technicians and spend more time nurturing client relationships Over the years, MyGlue has evolved from a mere password vault to a full-fledged collaboration management solution. This was made possible through an array of new features and enhancements that we periodically added to MyGlue. As part of our continuous innovation efforts to always improve our products, we are excited to announce custom roles for MyGlue.
Ensuring Data Integrity: Auto-Sync Microsoft 365 Contacts From IT Glue to BMS
The MSP industry is in its "Big Data" era. Huge volumes of data are being generated every day that need to be accessed regularly to enable timely decision making. That's why data integrity is absolutely crucial. To maintain this integrity, you must ensure the accuracy, completeness and consistency of data across all your key tools on a day-to-day basis. Most importantly, however, you should be able to see the same data regardless of whether you are working in your PSA or IT documentation system. With our latest update, your Microsoft Office 365 contacts in IT Glue can be automatically pushed and synced into BMS. Let’s explore its advantages in detail.
Feature Release: Network Glue Unmatched Device Notification and Switch Port Enhancement
Network Glue has evolved into more than just a network diagramming solution. It can help you gain comprehensive visibility into your network with features like automatic discovery, documentation, diagramming and more. IT Glue can ensure secure and quickly accessible documentation, and Network Glue can automate all your network information. Having Network Glue data automated right into IT Glue will enhance your ability to centralize the network information you need to do your work efficiently. In this blog, we’ll explore some Network Glue feature updates that can make network documentation simpler and more efficient.