In this digital age, how you manage your information could directly impact your growth and profitability. IT teams and MSPs often struggle with inefficient documentation processes, where they have to manually sift through paperwork to manage information. Considering the rate at which technology is evolving today, this is no longer a viable option. Automated documentation or smart IT documentation is the way forward.
The degree to which you can automate documentation depends on the documentation software at your disposal. The good news is that IT Glue comes with a ton of automation options. The idea is to help you automate much of the heavy lifting and tedious processes so that you can turn documentation into a competitive advantage quickly. Let’s look at different ways IT Glue can help you automate documentation:
Active Directory forms the basis of the client network that is in charge of centralized domain management. It manages directory-based, identity-related services that store information about objects on the network and makes it easily accessible to administrators and users. The data it stores includes users, their contact information, passwords and their permissions. Whether you are an MSP or an internal IT team, Active Directory documentation for each environment you support must be considered a top priority activity. However, the question is, how do you document an Active Directory? That’s exactly what we cover in this blog.
You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else -- the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We've already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.
Organizations don’t always respond to changes in the same way. Just because a fellow MSP managed to seamlessly build a documentation culture doesn’t necessarily mean you will be able to as well. What matters, however, is that you don’t drop the plan altogether at the first sign of resistance. After all, no one ever succeeded at anything by throwing in the towel when the going got tough.
Building a productive documentation culture requires more than just warm, fuzzy vibes. It also requires cold, hard numbers. While everyone on your team may be aware that IT Glue can improve efficiency, at least in theory, to get continued buy-in from your staff and management you need to show that documentation has a positive impact on your business.
Setting up great documentation is like cleaning your room - unless you take the time to regularly keep it clean, well, it just gets more and more messy over time. Here are some ways you can maintain all that beautiful IT documentation.
When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.
We get a lot of questions on how to best organize your IT documentation. Our founder and former CEO Chris Day wrote this blog post early in the life of IT Glue (circa 2014) to share his insight regarding best practices for MSPs and IT service providers. This post has remained one of our most popular, not just all-time but on a month-to-month basis, because it provides a fantastic starting point for organizing your information.