Tag: Expansion

Supercharge network documentation
August 01, 2019

Supercharge Your Network Documentation: Using Network Glue and Network Detective Together

itgdev

Network Glue and Network Detective Reporter – combined, these two will supercharge your network visibility.

RapidFire Integrates Network Detective Reporter Appliance with IT Glue
July 02, 2019

RapidFire Integrates Network Detective Reporter Appliance with IT Glue

itgdev

RapidFire Tools recently announced that they have built an API-based integration between their Reporter appliance and IT Glue. This data sync does some really awesome things, let’s take a closer look.

API for Beginners: Terminology You Should Know
May 21, 2019

API for Beginners: Terminology You Should Know

itgdev

So you want to reap the benefits of automation, but don’t have the expertise to leverage an API. We’re here to tell you that it’s easier than you think. Let’s take a look at some of the most common API terms you will encounter.

The ROI of API | IT Glue
May 14, 2019

The ROI of API

itgdev

“What’s the ROI of that?” We often forget to make this question part of our decision-making process. It’s easy to see why ROI is overlooked for smaller decisions – you might not have great numbers to work with, you might be trying to solve a problem and keen to work with whatever solution presents itself.

Introducing Network Glue
May 06, 2019

Announcing Network Glue

itgdev

Introducing our new and highly-anticipated product, Network Glue. Complete with automatic network discovery, documentation, and diagramming, you’ll never have to leave a clients’ network undocumented again.

The Scourge of Stale Data
April 23, 2019

The Scourge of Stale Data

itgdev

Some things never get old. Data is not one of those things. When it comes to the data you rely on to run your business, the only thing worse than no data is stale-dated data.

Network Blind Spots: What You Don’t Know Can Hurt You
April 16, 2019

Network Blind Spots: What You Don’t Know Can Hurt You

itgdev

So why do MSPs choose to attempt to service their customers without having any visibility into their clients’ networks? Wouldn’t the experience be so much better with full visibility? Of course it would.

MyGlue Use Cases #4 Documentation

MyGlue Use Cases #4: Documentation

itgdev

This may come as a shock, but one of the best use cases for MyGlue is documentation. Most small businesses (aka your clients) benefit almost as much as you do from standardized documentation.

MyGlue Use Cases Part #3: Self-Service
April 09, 2019

MyGlue Use Cases #3: Self-Service

itgdev

How many tickets do you receive that your clients could have solved if they had simply had access to the right information? By collaborating with your clients in MyGlue, you empower them with a certain level of self-service capabilities.

MyGlue Use Cases #2: Collaboration
April 02, 2019

MyGlue Use Cases #2: Collaboration

itgdev

One of the most common, and valuable, use cases for MyGlue is to facilitate a greater degree of collaboration between you and your clients.

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