Tag: CXO

Announcing the IT Glue 2019 Global MSP Benchmark Report
August 14, 2019

IT Glue Releases the 2019 Global MSP Benchmark Report

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IT Glue has released its 2019 Global MSP Benchmark Report, full of analysis and insights into the state of the MSP industry as a whole, and the businesses that comprise it.

Using Risk Assessments in Sales
July 19, 2019

Using Risk Assessments in Sales

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A risk assessment is one of those critical pieces of documentation that can showcase the competitive value your MSP can provide to a client.

Using Risk Assessments in QBRs and SLA Reviews
July 15, 2019

Using Risk Assessments in QBRs and SLA Reviews

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Risk assessments are a great opportunity to highlight the need for investments and upgrades, so use them in QBRs.

How to Track Risk
June 25, 2019

How to Track Risk

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The client assumes that the IT service provider handles every single aspect of IT service, including everything security related. You, the IT service provider, probably have a more realistic view.

New GlueX Speakers Announced!
June 04, 2019

New GlueX Speakers Announced!

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You come to GlueX to hear from the industry experts themselves. You leave ready to implement the tools and strategies you’ve gained from those two full days the minute you’re back in the office. Who are these experts? Check out our latest additions to the speaker lineup.

Value Conversation Part 5: Creating Stack and Value Alignment
May 21, 2019

Value Conversation Part 5: Creating Stack and Value Alignment

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If you convince clients that you offer genuine value, you must deliver genuine value, or risk losing those clients just as quickly as you acquired them. As with anything worth doing, it’s more work than you think.

The Value Conversation Part 4 How to Measure Your Effectiveness | IT Glue
May 15, 2019

The Value Conversation Part 4: How to Measure Your Effectiveness

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When your clients want to talk price, and you want to keep the conversation focused on value, one of the best ways to do that is by talking about the key metrics that your clients care about, and where you just happen to excel.

What Does Value Look like to SMBs?
May 07, 2019

The Value Conversation Part 3: What Does Value Look Like to SMBs?

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You can have the best service offering of all time, but if it doesn’t solve specific problems for your clients, they’re not going to see the value in it. So before you get caught up in what value looks like to you, pay attention to what value looks like for your clients.

The Value Conversation Part 2: How to Convince Your Clients You Add Value
April 30, 2019

The Value Conversation Part 2: How to Convince Your Clients You Add Value

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It’s not enough to talk the talk, you’ve got to walk the walk. In other words, your clients don’t just want to hear about the value you add, they want to see the value you add.

The Impact of Brexit on MSPs
April 25, 2019

The Impact of Brexit on MSPs

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At the time of writing the status of Brexit is uncertain. While we here at IT Glue cannot force the politicians to remove this uncertainty altogether, we can provide some advice as to what the issues are going to be for you, especially in light of a no-deal Brexit.