Documentation Blog

Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.

2022-06-07T08:24:19-07:00

Network Topology: The Complete Guide to Understanding Your Network

A network provides a fast and reliable way to share resources and information from one end to another. Due to this, it is considered to be a critical resource in an organization. In this blog, we shall explore the significance of network topology and how you can use network topology maps to visualize the complete network in an organization.

2022-05-03T08:27:54-07:00

IT Documentation: How to Do More With Less

The life of an IT manager is tough. Besides the daily tasks of IT tickets and asset tracking, you also have to deal with the constant threat of cybersecurity issues, training new technicians, managing data operations and more. If you are dealing with multiple locations or integrating an acquired company, your everyday life could be even more hectic.

2022-04-28T13:41:12-07:00

How to Increase IT Team Effectiveness

The demand for IT services is at an all-time high due to the increasing need for technology in the global business world. From managing service requests to dealing with cybersecurity threats, the pressure in this operating environment can be intense. The cost of IT service failures is quite high and even a few hours of downtime could affect the confidence of your customers.

2022-04-26T10:47:59-07:00

A Guide to Active Directory & Active Directory Management

Providing employees with the right level of access is a significant challenge even in today’s digital world. When you give too many people access to critical information, you are putting your data security at risk. However, you also need to delegate work to the lowest level in your organization to ensure higher productivity. You can achieve that with the help of Active Directory.

2022-05-04T15:44:28-07:00

Feature Release: Automated Account Backup

When workers can’t find the information they need, it causes a serious drain on time and resources. While many organizations struggle with information management as is, things could get even worse if you can't access your data whenever you need it. Your data is good only as long as you can access it, and IT Glue can make that happen for you. With our “Automated Account Backup” feature, you will have all the information you need to support your organization or clients right at your fingertips. That's exactly why IT Glue is trusted by over 300,000 users across the world.

2022-04-29T09:10:38-07:00

Leverage Documentation to Automate Billing, Ticketing and vCIO

The benefits of consolidated and standardized documentation are well known to everyone. You can save time, cut waste, boost productivity, improve quality and more. However, what if we told you you could achieve a lot more than that? You can now leverage your IT Glue documentation to automate other parts of your business including billing, ticketing and vCIO. This is possible with IT Glue’s deep workflow integrations. Since your documentation in IT Glue is meaningful and includes a variety of different assets, you can leverage it to automate your day-to-day tasks. Purposeful automation that is focused on your core business workflows can save valuable time and boost efficiency. When your billing, ticketing and vCIO solutions work together with IT documentation, you don’t ever have to go back to doing these tasks manually.

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