One of the biggest challenges for businesses generally involves pricing their products or services the right way, and MSPs are no exception. Building the right MSP offer often involves various considerations like demand, market competition, profit margins and more. Also, equally important is the strategy you incorporate when pricing your services.
When you start out, cash flow is king. However, over time you'll start thinking about financial statements as well. There's actually a ton of resources online about financial statements, which is great. But here's the thing - if you understand financial statements, you're in a much better position to know which levers to pull to impact them. And that's the key - it's not about knowing how to calculate this ratio or that ratio, it's knowing what to do with that knowledge.
If the cash isn't flowing, that's when solvency issues start to rear their heads, which also happens to be the cause of a significant percentage of small business failures. That's why attention to cash flow is, to say the least, mission-critical. Without cash, you can't pay your staff or your bills, so watch your cash at all times.
The fun thing about managerial accounting is that there are no rules. There are concepts, but this is financial information for internal use, so you get to decide what you want to know, why you want to know it and how you'll use that information in your decision-making. One valuable technique is activity-based costing. Another variant of this concept is client-based costing.
If you are an MSP struggling with information management, an IT documentation tool could be the one you are looking for. In this short read, let’s find out why IT documentation software is an MSP’s trusted companion and how you can leverage this tool for business growth.
Active Directory forms the basis of the client network that is in charge of centralized domain management. It manages directory-based, identity-related services that store information about objects on the network and makes it easily accessible to administrators and users. The data it stores includes users, their contact information, passwords and their permissions.
Whether you are an MSP or an internal IT team, Active Directory documentation for each environment you support must be considered a top priority activity. However, the question is, how do you document an Active Directory? That’s exactly what we cover in this blog.
Our M&A Migration Support is full-service, meaning we do the heavy lifting for you. By managing the complete migration process for you, we ensure you can make the transition as smoothly as possible without any disruptions.
MSP after-hours support is something that we all like to keep to a minimum. However, when your top clients reach out to you in the middle of the night with a major crisis, you have no choice but to respond. Businesses and MSPs may stick to regular business hours but cybercriminals don’t. Hackers might even target your client’s business after work hours since they know the networks are not closely monitored during that time.
We are super thrilled to announce that we have confirmed the headline speakers for GlueX 2021. With this year’s edition promising to be a "one-of-a-kind Xpedition into the MSP industry," we’ve roped in two world-renowned explorers to take the lead.
Based on our interactions with our partners, we have put together a list of proven IT documentation naming convention practices that you can implement straight away. These are primarily focused on key differences and similarities found in your daily operations/projects.
The evolution of managed services never stopped. This wasn't an industry that went from break-fix and VAR to MSP and then stagnated. Not with sustained double-digit growth and a rapidly transforming technological environment. If anything, the past year has increased the pace of innovation within the managed services space.
Today, when a ticket comes in concerning Active Directory permissions held by a specific user, your technician will have to log in and navigate through the Active Directory server to get that information. Now, learning keyboard shortcuts and some rapid navigation might be an okay solution, but wouldn’t it be more efficient to get all the information from one place?
You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else -- the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We've already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.
Let’s say you’ve got your documentation system in place. Something really good, like IT Glue™. You’ve synced your PSA. You’re working on building a documentation culture in your team. You’re living the good life on the road to documentation zen.
All is going well until you notice a pothole. Then another. And you realize that you’re documenting processes, but some of them don’t make sense except to the person who wrote them. Don’t worry. This can be fixed. There’s a process to documenting processes.