We've got some exciting news for you! Starting next week, we will be launching a brand-new initiative called 'MSP Spotlight,' where we turn the spotlight on you, our partners, in a series of weekly blogs.
Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.
Talk to any business, and they will tell you that they take their IT strategy more seriously than ever before. It is no surprise, considering that everything is done on computers nowadays -- maintaining accounts, running marketing campaigns, reaching out to prospects, you name it.
Picture this: What if your technicians could locate every piece of information they need, right from your client’s software license data to their ISP information, without breaking a sweat? Think about what this could do for your ticket resolution speed and quality. Well, relationship mapping makes this possible.
Have you been in situations where you can see that your MSP's efficiency is dipping, but you can't quite pinpoint what's causing it? Burnout is almost always one of the primary reasons behind such occurrences.
We're back with the next instalment of our MSP Influencers series. In the last edition, our focus was on the biggest opportunities that 2021 will present to the MSP market. This week, we will look at the other side of the coin as our experts weigh in on the major challenges that MSPs will be up against in 2021.
Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.
We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.
For the majority, the most significant change they observed over the last 10 months was the forced/mass adoption of remote work and cloud. MSP expert Erick Simpson notes that "The pandemic really accelerated the move to the cloud, hardened security and increased remote workforce mobilization for businesses across all markets in a way that simply could not have occurred otherwise in such a compressed timeframe."
The answer to the question of "why gamification?", and it's because you need to get a certain level of documentation mastery to sustain that mastery, and gamification is one of the most effective techniques to get you there.