Documentation Blog

Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.


SharePoint Alternatives: 10 Tools for Effective Collaboration and Document Management

As a web-based collaborative platform, Microsoft SharePoint has become one of the go-to tools when it comes to storing, organizing, sharing, viewing and accessing information from any device close to you. It is a versatile solution that even lets users create websites to share information and collaborate with their team members. Despite all these great features, it isn't without its limitations. After all, there is no such thing as a one-size-fits-all solution. From pricing to features to functionalities, people are always on the lookout for an alternative tool that suits their needs. The same holds true for SharePoint as well. In this blog, we'll shed some light on some of the SharePoint alternatives in the market to help you figure out which one best suits your unique requirements.


Feature Release: IT Glue Vault for Quick Notes

At IT Glue, we are constantly looking to further fortify your sensitive information and knowledge to keep up the fight against modern threats. With that in mind, we are excited to add Quick Notes as an additional asset type on top of passwords to be part of IT Glue Vault. The Quick Notes functionality in IT Glue provides MSPs with the facility to document notes about contacts, relationship information, common issues, non-standard setups, general customer history, financial information and more. Check out our blog to know more.


Kaseya BMS Ticketing Inside IT Glue – New Updates

The ticketing integration for Kaseya BMS in IT Glue allows users to see all their existing tickets from BMS directly in the IT Glue window without ever having to switch between the two platforms. Quickly looking at relevant information stored in IT Glue to resolve a BMS ticket in that same window is a significant timesaver for IT technicians and help desk specialists. We have made this feature even more helpful based on our users’ feedback. Let’s explore the new updates that have been made to this integration and how it boosts your overall efficiency.


Business Continuity: The Importance of Planning, Testing and Management

Businesses cannot afford any downtime in this competitive world. However, disruptions can happen at any time. Whether it's a supply chain disruption or a cybersecurity breach, businesses must show resilience in dealing with these issues in order to get back up and running quickly and efficiently. Without business continuity plans, you risk losing your business to competitors who can provide uninterrupted service to customers. Considering the significance of business continuity, it is important to understand various aspects of business continuity planning and make it a part of your business operations. In this blog, we'll explore everything business continuity entails and understand how it plays a critical role in developing a resilient business structure.


MSP Year-in-Review: The Lowlights and Takeaways From 2021

The challenges that MSPs faced presented them with some unique learnings, and most importantly, helped them build strategies to ensure future growth. In this blog, we're going to shed some light on the challenges MSPs faced in 2021 and how the takeaways from these challenges can be used by MSPs to build operational resilience and ensure a better future.


Document Collaboration: Drive Results With Real-Time Document Editing

Collaboration is the need of the hour in today’s business world. Business processes and workflows cannot afford any delays and bottlenecks in today’s environment just because someone does not have access to the right information. The best way to address this issue is through documentation collaboration. Considering the speed at which businesses operate today, collaboration can play a huge role in business productivity, profitability and growth. In this blog, we'll discuss how document collaboration works and why it is a critical factor in today’s competitive business world.


MSP Year-in-Review: The Highlights of 2021

The year 2021 started with the COVID-19 pandemic still at its peak. As global businesses began embracing the remote work model, the tech landscape changed drastically. MSPs, as always, were at the vanguard of facilitating this change. While challenges existed in various aspects of technology and security, it was overall a great year that brought forth a lot of good in the MSP world. In this blog, we'll discuss the strategies and processes that yielded positive outcomes and resulted in growth and profitability for most MSPs.


IT Glue Product Update – Q3

If you missed our Q3 product update and want to check out what our product and engineering team has been up to, here's a list of some of our recent releases. These are aimed at driving additional operational efficiency across your business by making knowledge acquisition and process execution a simple, secure and structured experience.


Feature Release: Table of Contents

Documentation is all about boosting efficiency in your IT environment. When you have proper documentation, searching for critical information is a quick and painless process. What if we told you we made finding information even more convenient for you? Yes, our newly released “Table of Contents” is exactly for that purpose. With a focus on boosting efficiency, we have released this feature that helps you access critical information with so much ease. Let's check out what it is all about and how you can use it to your advantage.


What’s New in IT Glue

In the last few months, we have launched several new features to help our clients document their IT environments more efficiently. Let’s check out the highlights of these product launches in this short read.

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