Posts aimed at the Senior Tech persona

Documentation How To: Creating Great Process Diagrams

By |2022-07-31T12:50:39-07:00March 10th, 2021|Documentation Best Practices, MSP Insights|

You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else -- the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We've already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.

Firewall Documentation in IT Glue

By |2022-07-31T12:50:40-07:00January 20th, 2021|Documentation Best Practices, MSP Insights|

Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.

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