Senior Tech Archives

Documentation How To: Creating Great Process Diagrams

By Sucheth R.|2023-03-03T02:33:14-08:00March 10th, 2021|Documentation Best Practices, MSP Insights|

You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else -- the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We've already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.

How to Maintain Great IT Documentation

By projectindiana|2022-07-31T12:50:39-07:00March 5th, 2021|Documentation Best Practices|

Setting up great documentation is like cleaning your room - unless you take the time to regularly keep it clean, well, it just gets more and more messy over time. Here are some ways you can maintain all that beautiful IT documentation.

What Documentation Should you Store in IT Glue?

By projectindiana|2019-02-04T09:26:35-08:00March 2nd, 2021|Documentation Best Practices, MSP Insights|

When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.

How to Overcome Barriers to Building a Documentation Culture

By projectindiana|2022-07-31T12:50:40-07:00February 24th, 2021|Documentation Best Practices|

Modern-day IT comes with so many moving parts that it is almost impossible not to practice documentation. Despite that, not everyone finds it easy to build a documentation culture.

MSP Discovery Checklist

By projectindiana|2023-01-17T08:30:23-08:00February 5th, 2021|Documentation Best Practices, MSP Insights|

An MSP discovery checklist keeps you organized. It makes sure you don't miss out on any critical information regarding your clients' IT environments. More importantly, it saves you and your techs from last-minute scrambles.

Comparing Document Management Software Tools

By projectindiana|2022-07-31T12:50:40-07:00January 29th, 2021|Documentation Best Practices, MSP Insights|

So you have recognized the need to invest in an IT documentation solution. Good call. Without one, you're operating in chaos, and chaos is a ladder down to productivity hell. Now, can we give you a little advice?

Feature Release GlueConnect Universal Search

By projectindiana|2022-07-31T12:50:40-07:00January 25th, 2021|Announcements, Feature Release|

We are bringing Universal Search to GlueConnect. For those not in the know, GlueConnect is our fully secure data bridge that connects different IT Glue accounts

Firewall Documentation in IT Glue

By projectindiana|2022-07-31T12:50:40-07:00January 20th, 2021|Documentation Best Practices, MSP Insights|

Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.

Why Relationship Mapping Matters

By projectindiana|2022-07-31T12:50:40-07:00January 5th, 2021|Documentation Best Practices, MSP Insights|

Picture this: What if your technicians could locate every piece of information they need, right from your client’s software license data to their ISP information, without breaking a sweat? Think about what this could do for your ticket resolution speed and quality. Well, relationship mapping makes this possible.

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