Tag: Senior Tech

Documentation How To Creating Great Process Diagrams | IT Glue
March 10, 2021

Documentation How To: Creating Great Process Diagrams

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You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else — the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We’ve already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.

How to Maintain Great IT Documentation | IT Glue
March 05, 2021

How to Maintain Great IT Documentation

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Setting up great documentation is like cleaning your room – unless you take the time to regularly keep it clean, well, it just gets more and more messy over time. Here are some ways you can maintain all that beautiful IT documentation.

What Documentation Should you Store in IT Glue? | IT Glue
March 02, 2021

What Documentation Should you Store in IT Glue?

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When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.

How to Overcome Barriers to Building a Documentation Culture | IT Glue
February 24, 2021

How to Overcome Barriers to Building a Documentation Culture

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Modern-day IT comes with so many moving parts that it is almost impossible not to practice documentation. Despite that, not everyone finds it easy to build a documentation culture.

MSP Discovery Checklist | IT Glue
February 05, 2021

MSP Discovery Checklist

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An MSP discovery checklist keeps you organized. It makes sure you don’t miss out on any critical information regarding your clients’ IT environments. More importantly, it saves you and your techs from last-minute scrambles.

Comparing Document Management Software Tools | IT Glue
January 29, 2021

Comparing Document Management Software Tools

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So you have recognized the need to invest in an IT documentation solution. Good call. Without one, you’re operating in chaos, and chaos is a ladder down to productivity hell. Now, can we give you a little advice? 

Feature Release GlueConnect Universal Search | IT Glue
January 25, 2021

Feature Release GlueConnect Universal Search

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We are bringing Universal Search to GlueConnect. For those not in the know, GlueConnect is our fully secure data bridge that connects different IT Glue accounts

Firewall Documentation in IT Glue | IT Glue
January 20, 2021

Firewall Documentation in IT Glue

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Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.

Why Relationship Mapping Matters
January 05, 2021

Why Relationship Mapping Matters

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Picture this: What if your technicians could locate every piece of information they need, right from your client’s software license data to their ISP information, without breaking a sweat? Think about what this could do for your ticket resolution speed and quality. Well, relationship mapping makes this possible.

Creating and Sharing Technical Documentation | IT Glue
December 08, 2020

Creating and Sharing Technical Documentation

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Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.