Posts aimed at the Senior Tech persona
Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.
We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.
For the majority, the most significant change they observed over the last 10 months was the forced/mass adoption of remote work and cloud. MSP expert Erick Simpson notes that "The pandemic really accelerated the move to the cloud, hardened security and increased remote workforce mobilization for businesses across all markets in a way that simply could not have occurred otherwise in such a compressed timeframe."
The answer to the question of "why gamification?", and it's because you need to get a certain level of documentation mastery to sustain that mastery, and gamification is one of the most effective techniques to get you there.
Documenting hardware is pretty straightforward, at least if you're using IT Glue, integrated with your RMM. Add a little Network Glue, some other plug and play integrations, and voilá, you've got your basic hardware documented. But what about software?
GlueX Product Update day is like Christmas come early for IT Glue partners, because that's the day we drop more new features than any other day of the year.
Our latest feature is the Archive button. As the name implies, it allows you to section off documentation that you no longer need but aren’t ready to say goodbye to.
If information isn't written down, sharing knowledge becomes a telephone game.
Having an award-winning documentation platform is one thing, getting started with it is another. We're breaking it down so it's simple and straight forward.