We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.
For the majority, the most significant change they observed over the last 10 months was the forced/mass adoption of remote work and cloud. MSP expert Erick Simpson notes that “The pandemic really accelerated the move to the cloud, hardened security and increased remote workforce mobilization for businesses across all markets in a way that simply could not have occurred otherwise in such a compressed timeframe.”
Documenting hardware is pretty straightforward, at least if you’re using IT Glue, integrated with your RMM. Add a little Network Glue, some other plug and play integrations, and voilá, you’ve got your basic hardware documented. But what about software?
