Documentation Blog
Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.
April 16
2019
MyGlue Use Cases #4: Documentation
BY IT Glue
This may come as a shock, but one of the best use cases for MyGlue is documentation. Most small businesses
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April 16
2019
Crush the Competition: Complete our Global MSP Benchmark Survey
BY IT Glue
IT Glue’s 2019 Global MSP Benchmark Survey is well underway. If you haven’t filled it out yet, we encourage you
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April 9
2019
MyGlue Use Cases #3: Self-Service
BY IT Glue
How many tickets do you receive that your clients could have solved if they had simply had access to the
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April 9
2019
Using Documentation to Nail Your QBRs
BY IT Glue
Documentation is a critical but often overlooked source of competitive advantage. When you have good documentation practices in place, that
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April 2
2019
Archiving and Retention Policy Part 2: Using Checklists and Flags
BY IT Glue
A while back, I wrote a post about archiving and retention of old documentation. In that post, I went over
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April 2
2019
Now Is the Time to Move from Break-Fix to Managed Services
BY IT Glue
Pretty much all segments of the IT service industry are growing, and projected to continue to do so for the
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April 2
2019
MyGlue Use Cases #2: Collaboration
BY IT Glue
One of the most common, and valuable, use cases for MyGlue is to facilitate a greater degree of collaboration between
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April 2
2019
Announcing the 2019 IT Glue Global MSP Benchmark Survey
BY IT Glue
Calling all MSPs! It’s that exciting time of year again! We’re officially kicking off IT Glue’s second annual Global MSP
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March 26
2019
GlueX Headliner Revealed: Introducing Captain “Sully” Sullenberger
BY IT Glue
I don’t know about you, but we’ve been counting down the days until GlueX 2019 since the moment our first-ever
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March 21
2019
Feature Release: Contacts and Locations in IT Glue’s Mobile App
BY IT Glue
You’ve been asking for more functionality out of the IT Glue mobile app. Now, we’re delivering. Our latest updates allow
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