Documentation Blog
Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.
March 26
2026
QBR report templates: Deliver consistently professional QBRs with standardized templates
BY IT Glue
If you’ve ever built a Quarterly Business Review (QBR) from scratch — again and again — you already know the
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March 16
2026
Smart Audit: How to identify which passwords are actually at risk
BY IT Glue
Passwords are still the easiest way in. According to the 2025 Data Breach Investigations Report (DBIR), compromised credentials were used
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February 17
2026
New myITprocess integration: Microsoft 365 meeting sync
BY IT Glue
At our core, we’re always focused on helping MSPs deliver more strategic value with less administrative effort. That commitment to
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February 5
2026
IT Glue’s API evolution: How we’re delivering on Kaseya’s API-first vision
BY IT Glue
In October 2025, Kaseya CEO Rania Succar announced a bold strategic shift: Kaseya would become an API-first organization. The goal wasn’t
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January 8
2026
The best of IT Glue in 2025: Smarter documentation, stronger security, better productivity
BY IT Glue
2025 was a defining year for IT Glue.Across the platform, we focused on one clear goal: remove friction from the
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December 18
2025
Elevate every QBR: myITprocess updates that make reporting faster and more professional
BY IT Glue
As MSPs step up how they communicate with clients, quarterly business reviews (QBRs) have shifted from routine check-ins to key
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December 4
2025
5 ways Parlay Technology transformed operations using AI & automation
BY IT Glue
During the 2025 Kaseya DattoCon session “The operational revolution: AI strategies that give you your life back,” Natalie Mayo, Principal
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October 28
2025
Empower every user with the new SOP Generator in MyGlue
BY IT Glue
The Smart SOP Generator, powered by Cooper Copilot, stands out as one of IT Glue’s most widely adopted AI innovations,
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October 23
2025
Small teams, big impact: How SMBs can get started with AI in IT
BY IT Glue
For many small and midsize businesses (SMBs), AI can seem both exciting and overwhelming. Although there’s endless talk about its
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October 22
2025
10 ways AI is giving IT pros their time back: Highlights from DattoCon
BY IT Glue
At DattoCon, Kaseya leaders and partners asked a powerful question: How can AI give you your life back? In “The
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