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IT Glue Blog

Why Focus on IDaaS?

We’ve talked about Identity-as-a-Service quite a bit this year, and you might be wondering where this fits into your business. There’s actually quite a few reasons why you should be looking at IDaaS, and they align with the overall strategic direction of the MSP industry.

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IT Glue Acquires Cenersys: Announces Autopilot



Big news! IT Glue™ has acquired Cenersys, a network intelligence software platform that provides rapid insights on network performance across broad network environments. The Cenersys technology will be used to develop a new documentation automation product called Autopilot. We can’t say too much right now, but this acquisition is going to be a big part of our plans for 2018.

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Topics: Announcements

How We Use IT Glue for HR and Administration

Last week we started a new series explaining how we use IT Glue at IT Glue. Each department uses IT Glue, to manage information within our teams, and to provide senior management with visibility into the processes that drive the business forward each day. One of the absolute power users is the HR/Admin department. Here’s how they use IT Glue:

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Announcing CrewHu Integration

IT Glue™ is now integrated with CrewHu’s employee recognition platform. CrewHu helps you motivate your crew to create, edit and update your documentation. And because CrewHu is built specifically for the MSP market, they’re experts specifically in getting IT techs to be enthusiastic about performing routine tasks.

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Current vs. Desired State of the MSP

How much value do you provide for your managed service clients? If you’re selling commodity services, you will probably end up in a race to the bottom - a counterproductive exercise where you willingly squeeze your own margins, and perpetually struggle to maintain profitability as a result. There is another way, and it starts with identifying opportunities to provide added value.

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How We Use IT Glue at IT Glue, part 1

Know this: Every single employee of IT Glue uses IT Glue.

When I applied for my job writing at IT Glue, I was asked to send in a writing sample, but they also asked me to send in a paragraph explaining my process.

I was like “Process? What process? I flip open my laptop, crack my knuckles and start mashing keys ‘til something good comes out.”

But as it turns out, every employee at IT Glue has to become a master of process. It’s part of the job. And so is using IT Glue to document those processes.

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Feature Release: IT Glue Workflows

IT Glue's drive to help you automate as much of your documentation as possible continues with the introduction of our latest feature, IT Glue Workflows. This feature brings you new granularity and functionality to allow you to exercise better control over the notifications that you receive.

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What is IDaaS and Why is it the Next Big Thing?

The rapid pace of evolution in the software-as-a-service model has been more transformative than most people realize. One of the big reasons seems to be the relatively slow uptake of enterprise to cloud services. But MSPs don’t do a lot of enterprise; the focus for most MSPs is the small- and medium-sized enterprise. And that’s exactly the type of company that is driving the rapid growth of cloud. With cloud growing at 25% per year, and valued at $150 billion, that creates a ton of different opportunities.

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The Lean MSP: The Cultural Dimension

In our four-part series thus far, we have discussed critical implementation issues for the MSP that wants to get lean. We wrote about what Lean actually look like in an MSP, launching Lean and how to break down processes and tasks to implement Lean in a systematic manner. This article will focus on something a little bit different - how to make Lean sticky.  Lean is not something that you simply do for a few months and then let it drift off. Lean only really works when you make it part of the organizational culture. That requires buy-in from everybody, but if you get that commitment you will be consistently among the leaders in your area in terms of margins, and service level.

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IT Glue Launches New EU Cloud



Big news on the data sovereignty front for our EU and UK partners! We are excited to announce the launch of our new EU Cloud. IT Glue™ now offers our partners the option of hosting data in our new Germany-based data centre. This means that EU- and UK-based MSPs can now enjoy data sovereignty, with your data stored in IT Glue never leaving European boundaries.

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Topics: Announcements