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IT Glue Blog

IT Glue Hires Phil Sansom, Managing Director, EMEA

IT Glue™ is excited to announce the hiring of Phil Sansom as Managing Director, EMEA, effective February 1, 2017. As the company’s first key hire in the UK, Phil is going to accelerate IT Glue’s growth throughout Europe, the Middle East and Africa (EMEA). We are going to be setting up a local office in the UK, and creating a network of distributors and resellers throughout the EMEA region.

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Topics: Announcements

MSP Documentation: No More Silos

How much time do you spend searching for information? For IT workers, it's around 20%, and that same number has been thrown around for marketers as well.

So wasted time is a pain point for every business. And why is this? Well, think about where your information is located. If you even know, you’re one of the lucky ones, because in most organizations important information is locked in many silos.

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Topics: Best Practices

Webinar: How MSPs Will Make More Money in 2017

The MSP industry is changing rapidly. On one hand, consolidation in some areas is starting to favor companies that are able to grow, and leverage those economies of scale. On the other hand, new players are emerging that are specializing in niche markets. Still others have embraced operational excellence as a pathway to success.

Reflecting back on 2016, and thinking about the way forward for 2017, there are a few things that every MSP must know to increase business growth and profit.

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IT Glue and Wise-Sync Webinar: Fatten the Bottom Line with Lean Processes

IT Glue™ and Wise-Sync hosted an amazing webinar, “Fatten your Bottom Line: Lean Processes and Waste Reduction for MSPs”, on January 11th, 2017. Wise-Sync’s Paul MacNeill and Adam Mihaly from IT Glue ran down some of the best practices that your MSP can adopt, based on lean principles, to improve your bottom line.

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MSP Security: Top Security Threats for 2017

The statistics regarding information security are alarming. PwC reported that in 2016, there was a 38% increase in information security incidents. There are few barriers to entry into cybercrime -- costs are low and the level of technical knowledge required is less than you might think. And when a company does get hit, not only are there direct costs associated with restoring normal service, but there is often significant damage to the brand.

Small businesses are not immune -- nearly a third of all cyberattacks target SMBs. If your clients haven’t been targeted, they are probably worried about it. Which means you as their managed service provider should also be worried about it. Throughout the month of January, we are going to explore what security means for MSPs in 2017.

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Topics: Strategy

Hiring the Ideal Service Desk Manager

One of the most important managerial hires an MSP can make is the Service Desk Manager. For a lot of MSPs, this is the first manager hired, due to the importance of the position. Your desk is a critical part part of your business, and you need it running smoothly so you can focus on other things, like growth. That means you need to nail this hire.

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MSP Documentation: Writing Great Process Documentation

Let’s say you’ve got your documentation system in place. Something really good, like IT Glue™. You’ve synced your PSA. You’re working on building a documentation culture in your team. You’re living the good life on the road to documentation zen.

All is going well until you notice a pothole. Then another. And you realize that you’re documenting processes, but some of them don’t make sense except to the person who wrote them. Don’t worry. This can be fixed. There’s a process to documenting processes.

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Topics: Best Practices

Webinar: IT Glue and Tigerpaw - Eliminating Complexity

According to a study carried out by IDC, "wasted time costs $19,732 per information worker per year, a loss of 21.3% in the organization’s total productivity.” All companies need to make the best use of their resources and find ways to reduce waste. How can MSPs build a sustainable infrastructure in order to thrive in an increasingly competitive environment?

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New Year's Resolution: Documentation

If the holidays are a time to reflect on last year, then January is a time to reflect on the coming year. There’s a reason why people adopt new year’s resolutions - this time of year, it feels like you’ve got a clean slate. So if you’re feeling non-committal about the gym thing, the diet thing,  the whole self-improvement thing, don’t worry. Here’s an easy resolution - start documenting!

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Topics: Best Practices

How MSPs Achieve Great Service Level Agreements

 
In this guest post our friend Todd Kane, Evolved Management Consulting, looks at how best in class MSPs use SLAs to drive business excellence.

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Topics: Guest Blog