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IT Glue Blog

IT Glue Live: Eliminating Legacy Debt in Your MSP

Systems and processes are designed to help you be efficient, but what happens when they are the very things that inhibit growth and innovation?

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Topics: Announcements

MSPs in Summer: 5 Tips for Optimizing the Slow Summer Season

It’s the summer season - for most of you, anyway - which usually means that business slows down. There are fewer projects, reduced client demands, and deadlines are a bit further ahead. You might not know what to do with all this time on your hands, but you’re going to want to use it productively. After all, when businesses aren’t as busy during the summer, employee productivity drops 20%. Don’t let lazy summer days get in the way of getting quality work done. You want to make the most of this precious extra time pocket, so here are a few suggestions of what you can get done:

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Topics: Best Practices

Using Animated GIFs to Enhance Procedural Documents

Out of necessity, technical documents need to have a couple of key features. They must be specific, and they must be detailed. The point of any technical document is to ensure that the audience understands the process being described and that if they need to replicate it, they have all the tools they need to make that happen. We've published posts on creating great process documents, and creating great process diagrams

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Managing your MSP Before You Go on Vacation



If you’re going on vacation soon, you may be more worried than excited. After all, how can you possibly leave your company in the hands of a few employees while you are sitting on the beach somewhere? You might not like the sound of that, but the reality is that taking a vacation can significantly increase your productivity and motivation when you return to work.

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MSP Documentation: Creating Great Process Diagrams

You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else -- the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We've already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.

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Feature Release: Flexible Asset Revision History

When it comes to flexible assets, we don’t want you to lose track of the updates you make. That’s why we’re introducing an awesome new feature, flexible asset revision history. Now, you can track flexible asset history quickly, easily, and painlessly - just like you can with core assets.

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MSP Summer Series: What to Do When Your Staff Go on Vacation

Can you believe it? It’s already August. If you’re in the northern hemisphere, that probably means that a good number of employees will be going on vacation soon. Suddenly, those clear sunny skies seem a lot more like gloomy days on the horizon.

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MSP Documentation: Writing Great Process Documentation

Let’s say you’ve got your documentation system in place. Something really good, like IT Glue™. You’ve synced your PSA. You’re working on building a documentation culture in your team. You’re living the good life on the road to documentation zen.

All is going well until you notice a pothole. Then another. And you realize that you’re documenting processes, but some of them don’t make sense except to the person who wrote them. Don’t worry. This can be fixed. There’s a process to documenting processes.

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Topics: Operations

IT Glue Announces Jamf Pro Integration

We are excited to announce the integration of IT Glue™ with Jamf Pro, Jamf’s Apple enterprise mobility management platform. Jamf simplifies and streamlines the management and security of Mac devices. Since Jamf has a large footprint in education in addition to the enterprise sector, this integration is especially valuable for MSPs delivering services on the education side of IT, or for those looking to target education in the future.

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Growing Your MSP: Your Guide to Social Media Excellence



As an MSP, social media can seem like a daunting beast. However, once you have it under control, you’ve got a whole lot of power in your hands. Facebook alone has over 900 million active users. Twitter? That’s another 140 million. And let’s not forget about the 160 million members on LinkedIn. Among these millions of people are the business owners and influencers that you want to reach. Needles in a haystack? They don’t have to be.

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Topics: Best Practices