Is there anything better, or worse, growing a business? Growth is awesome, we all know that, but it definitely comes with challenges, like finding great tech talent and getting that talent to the point where it is legitimately functional. That’s a process that can take weeks, if not months, at a lot of companies. In the meantime, growth can be constrained.
If you’re taking too long to find, hire and onboard the talent you need, you’re probably leaving money on the table on the growth side. But there are things you can do, not only to shorten the hiring cycle, but also get better results as well.
In the first two parts of our service desk series, we looked at the ways the service desk contributes to profit and how to handle after-hours support. In this post, we will examine the process of hiring and onboarding top talent for your service desk.