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IT Glue Blog

Lean MSP: The Waste Reduction Process

In the first two posts in this series, we introduced you to the basic concept of lean, and outlined the 8 wastes of lean, focusing on the wastes most important to the lean MSP. But that’s not to take away from the value of examining all wastes, because in most organizations there is room for improvement on multiple fronts. The good news is that the basic process for eliminating a form of waste is the same, no matter what waste you choose to target first.

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How MSPs Can Embrace a Lean Environment

First off, let’s look at what Lean is:

Lean is a culture. It is a philosophy of continuous improvement. Lean was first introduced into manufacturing by Henry Ford and later adopted by Toyota after WW2. It is now commonly referred to as “TPS” for Toyota production system.

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The 4 Tenets of Documentation

Documentation is sexy.

How’s that sound for you? Get a chuckle? Probably, at least a little bit. But information is sexy, and so is knowledge. Doing more, and being more, are the product of having and using the right information at the right time. That’s what documentation is all about.

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Topics: Best Practices

Wannacry Post-Mortem: Lessons for MSPs

Now that the dust has settled, it’s time to do a post mortem and see what lessons can be learned from the Wannacry outbreak. 

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Topics: Guest Blog

Lean MSP: What do the 8 Wastes Look Like in an MSP?

Last week, we introduced you to the concept of the Lean MSP, and talked a bit about the 8 Wastes of Lean in a general sense. If you’re serious about cutting waste in your MSP, you need to be familiar with all of them. By understanding the areas where lean philosophy can have the most impact, your team to get some quick wins and start to think lean. This is critical - lean is part philosophy, part system and part organizational culture. You have to believe in it at a core level. Learn all the Japanese terms, adopt the philosophy, and come to hold a deep-rooted loathing for waste in all its forms.

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Cops for Cancer: Bail Luis Out of Jail!

The team at IT Glue loves a good cause, so when one of our own is willing to sacrifice freedom for charity, that’s something we take to heart. VP, Product, Luis Giraldo is joining forces with the Vancouver Police Department and the Canadian Cancer Society’s Cops for Cancer program to raise money for the fight against pediatric cancer.

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Topics: Announcements

The Lean MSP: Introduction to Lean and the 8 Wastes

When you hear the term ‘8 Wastes’, what springs to mind? Some inhospitable realm in a fantasy novel series? Maybe, but the 8 Wastes are actually a central element in lean management philosophy. And when you understand what the 8 Wastes are, and more important how to eliminate them, your MSP will also be leaner and more profitable. The Lean MSP series will provide a roadmap for how an MSP can adopt lean philosophy to achieve better operating results.

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Webinar: Efficiency Tips for Increasing MSP Profitability

Is inefficiency sucking the life out of your business? It’s time to start thinking about how you can eliminate needless inefficiency and start optimizing for revenue and profit. We’ve brought together two of the top industry experts on efficiency to help show you the way. Using examples from MSPs with whom they’ve worked over the years, IT Glue’s Dave Goldie and ConnectBooster’s Ryan Goodman will illustrate how documentation and cash flow management contribute to greater efficiency and profitability for IT companies.

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Join IT Glue and Robin Robins for a Panel Webinar June 1st

Watch Robin Robins and IT Glue's special webinar where IT Glue CEO Chris Day joins forces with three high-growth MSPs for a panel webinar to discuss how network documentation can drive sales, increase profitability and to deliver top-notch client support.

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Top 5 Design Tips for Small Businesses and MSPs

What’s your brand worth? Consultancy Millward Brown estimates that your brand represents about 30% of the value of your business. Yet a lot of MSPs started small, chose their name without too much thought, and left it at that. If you haven’t invested much in branding, and don’t have a graphic designer on staff, you’re not alone. But as leading MSPs start to scale their businesses, aspects of professionalization like branding become increasingly important. Don’t worry if you’re not a seasoned marketing pro – branding doesn’t have to be some sort of strange voodoo. But if you want to grow beyond the ‘word of mouth’ stage, you’ll want to know a thing or two about branding. So let’s talk about how to develop a brand that builds your business.

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