GlueCon Product Update

BY IT GLUE | September 18, 2018

Day Two of GlueCon kicked off with the quarterly product update. Being our first-ever user conference, you knew it was going to be something special. VP, Product Luis Giraldo took to the GlueCon stage and dazzled with one feature announcement after the other. It’s a lot to unpack, so let’s get right to it.

Office 365 Integration

Integration with Office 365 was announced. Available immediately will be the ability to sync a wide range of tenant info from Office 365 into IT Glue. This has obvious time savings benefits since you’ll no longer have to enter that information manually.


Another highly requested feature announced was Flags – Documents. Starting with the Document asset type, you’ll be able to create flags and apply them to Documents within IT Glue. Obvious use cases are to flag documentation that is incomplete, or needs approval, but this feature is open-ended so you can customize the flags however you want. Flags will be integrated with the Workflows feature, so that your team can be alerted when a document is flagged, creating a greater sense of transparency and accountability.


The GlueFiles feature has a couple of different components. The first one, available immediately, is the ability to preview document attachments. You no longer need to open a document to see what’s inside – especially handy if you don’t have the software needed to open the file. The second part of GlueFiles is document import into list view. This feature removes the friction of having to create a new IT Glue document to import Word, Visio or other supported file types – you simply import directly into the appropriate organization or folder.


Three new integrations were announced. Meraki and Auvik are two that were requested by a lot of partners. Meraki’s monitoring feature is quite popular with our partners, so we prioritized building that integration. Integration with Auvik’s network monitoring tool is almost ready, so you’ll probably see an update on that soon.

We also built an integration with endpoint management tool Syncro.

IT Glue Academy

That’s right, we’re officially launching the IT Glue Academy,  equipped with self-guided courses and exams where you can learn about documentation best practices, and how to use IT Glue to its fullest potential. The initial launch features four courses, but more are on their way. You will also have the ability to become an IT Glue Certified Professional.

It’s been a busy summer for our developers to get these different features together – we know you’re going to love them.

Show Specials

Also at GlueCon, we’ve announced some show specials that are good until 9/21. First, we’re offering unlimited MyGlue seats for $195/month, for life. That’s it. Unlimited seats. $195/month. For life.

The second show special is a deal whereby if you upgrade with a 10-seat Enterprise pack for $150, we’ll upgrade all your seats. We’ve heard from partners who have legacy plans that they want access to the new features, but it’s not cost-effective to switch plans. This might help. For most partners, this is going to lower the per-seat plan cost, and all your seats get bumped to Enterprise. So if you were paying $95 for five seats of Basic, you’d now pay $245 for 15 seats of Enterprise. Lower per-seat cost. Better plan. Built for scale.

You can get both of these combined for $295.

You can upgrade in-app on the Plan page, or give us a call to talk to a member of our sales team.

To learn more about IT Glue, please sign up for a demo.

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IT Glue™ is the leading documentation platform for MSPs, designed to eliminate waste, improve productivity and help you hit your SLAs better. We are committed to continuous improvement, and this means we are constantly rolling out new features. Check our blog or our release notes regularly to learn about the latest features.

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