Documentation Blog
Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.
September 27
2016
Does a new hire cost you $35,088?
BY IT Glue
Did you know that it takes an average MSP 10 weeks to onboard a new hire and get them to 80%
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September 26
2016
MSP Onboarding: How Documentation Makes Onboarding Staff Easy
BY IT Glue
In the previous article in our onboarding series, we discussed best practices for onboarding new employees. But there is no
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September 22
2016
MSP Culture: Building a Documentation Culture
BY IT Glue
So you’re on board with documentation. We ♥ documentation, so we know all about that. But even when MSPs understand
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September 19
2016
Converting Customer “Pain Points” into Opportunity
BY IT Glue
One of the key points of difference in a mature MSP is that you take a proactive approach to client management.
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September 19
2016
Create Competitive Advantage by Documenting your Processes
BY IT Glue
One problem managed service providers (MSPs) face is the challenge to differentiate themselves and offer a unique value proposition to their
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September 16
2016
Find a Business Direction with Core Values (Guest Blog)
BY IT Glue
You value your business, you value your employees, but did you create ground rules and develop core values for your employees? David
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September 14
2016
Enhance your IT Glue Data Security with MFA
BY IT Glue
We always try to lead by example, using best practices here at IT Glue™. One feature of the IT Glue platform, multi-factor
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September 13
2016
Onboarding Best Practices
BY IT Glue
Our onboarding series is designed to showcase some of what we have learned about the onboarding process. First, we will
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September 4
2016
Why Your Brand Needs a Purpose Statement
BY IT Glue
When building a brand, one per cent is vision and 99 per cent is alignment. There is no greater way
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September 2
2016
Time to Clean Up Our Cybersecurity Streets
BY IT Glue
What if I told you that by not protecting your business against cyber-attacks you were being selfish? Yes, selfish. Being
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