IT Operations Q1 2025 Product Update Webinar Summary
BY IT GLUE | February 27, 2025
During the IT Operations Q1 2025 Product Update webinar, we unveiled exciting new features and enhancements designed to improve efficiency, security, automation and collaboration across IT Glue, Network Glue, MyGlue and myITprocess. From Cooper Copilot’s latest AI-powered tools to expanded integrations and platform optimizations, these updates ensure IT teams can work smarter and faster.
This quarter, our product innovation focused on these key themes: Foundation, Business Continuity, Intelligence, Service Delivery, Automation and Client Collaboration. Let’s dive into the details! You can also view the recording of the IT Operations Q1 Product Update.
Foundation
While we push the boundaries of what’s possible in IT operations, our top priority remains ensuring IT Glue is stable, reliable and built for your everyday needs.
| Status | Feature | Description |
| LIVE! | SSO Role-Based Access Control | With our revamped JIT Provisioning logic, IT Glue groups now automatically sync with your IdP groups. As users move within Okta or Entra, their access in IT Glue updates accordingly, reducing administrative overhead and enhancing security. |
| Password Policy Enforcement | With our password policy enforcement, you can generate secure passwords that meet your business’s type, length and complexity requirements. This feature is supported for IT Glue Mobile App, Browser Extension and Password Rotation. | |
| Search Improvements | IT Glue’s global search is now faster and more accurate with our new search engine. Expect better results, improved speed and ongoing optimizations. | |
| Activity Logs Improvements | You can now access all activity logs, no matter how far back, without interruptions or performance concerns. To enable this feature, contact our support team. | |
| Customizable Runbooks | Runbooks showcase your IT work, but not all data is meant for stakeholders. Now, you can exclude specific Flexible or Core Assets, ensuring only relevant information is included. | |
| Mobile App: Fresh New Look | We’ve completely redesigned our mobile app for better usability, navigation and functionality. New features include pinned asset types for quick access, enhanced session timeouts, improved attachments and upgraded camera support. Expect continued enhancements throughout 2025. | |
| IN PROGRESS | IT Glue Platform Improvements | We’re upgrading IT Glue to deliver a faster, more scalable and more reliable experience, ensuring better performance and smoother data handling. |
Business continuity
Maximizing profits and ensuring success means minimizing downtime. Whether facing structural changes or unforeseen events, you must keep operations running smoothly.
| Status | Feature | Description |
| LIVE! | Cross-Account Migration | IT Glue now offers automated cross-account migration, preserving asset relationships like tags, related items and folder structures, eliminating manual data merging during mergers and acquisitions. This feature is available for all IT Glue regions and can be implemented by contacting your account manager for details. |
| Offline Mode for Passwords | With IT Glue’s Offline Mode for passwords, your team has secure 24/7 access to passwords. We highly recommend enabling this feature now before an emergency arises since installation requires an internet connection. | |
| COMING APRIL 2025! | Password SafeShare | Password SafeShare features will include MFA for recipients, time-based and one-time view links, view counters with IP tracking, non-shareable password options and auto-deletion after expiration, making IT Glue the only documentation platform with this level of security for password sharing. |
Intelligence
To help IT professionals stay organized, we’re enhancing IT Glue with smart tools that seamlessly connect your IT environment for greater accuracy and efficiency.
| Status | Feature | Description |
| LIVE! | IT Glue and Datto Endpoint Backup Insights | This integration streamlines audits and accelerates ticket resolution by centralizing backup documentation with the rest of your data. Gain enhanced visibility into device backup status, last backup, subscription details and protected volumes. |
| IT Glue and Datto SaaS Protection User Insights | We’ve enhanced our Datto SaaS Protection integration for M365 and Google Workspace with additional user-insight backup data, including last backup time, mail backup size, contact backup size and more. | |
| myITprocess Device Expiration Auto-Documentation | Device Expiration Auto-Documentation, integrated with myITprocess, centralizes warranty and end-of-life (EOL) tracking for all your devices in one platform. By automating expiration data sync, this feature eliminates manual tracking, reduces errors and ensures critical deadlines are never missed. Device details can be seamlessly shared with clients using the QBR Report Builder. | |
| Cooper Copilot Smart Relate | With Smart Relate, Cooper Copilot for IT Glue automatically detects and suggests relationships between core assets. You can approve or decline these suggestions, and as you use IT Glue, Cooper Copilot will learn and improve, becoming smarter with each interaction | |
| Cooper Copilot Smart Create | Smart Create intelligently organizes and summarizes IT information. It provides a clear and concise overview of the IT environment through flexible asset templates automatically created by AI. | |
| Cooper Copilot Smart Create: Datto Networking Wireless Network and Datto BCDR Backup Health | Smart Create now supports Datto Networking and Datto BCDR integrations. For wireless networks, IT Glue automatically generates a Flexible Asset showing the network environment, eliminating manual documentation. For backup health, a new Flexible Asset streamlines audits by providing insights into failed backups, disk protection status, disk space usage, appliance warranties and overall system health. | |
| Cooper Copilot Smart Create: Datto RMM Software Asset Tracker | Through Smart Create, IT Glue now automates the creation and updates to the Licenses Flexible Asset for Datto RMM devices, showing which applications are installed on each device. This ensures you always have up-to-date data and can quickly audit all clients to ensure devices are running only approved applications. | |
| Cooper Copilot Smart Assist | Smart Assist helps you identify and clean up stale assets, like documents, passwords and configurations, with ease through global views and bulk actions. Smart Assist also intelligently highlights your teams’ most used and valuable documentation. | |
| COMING SOON! | Cooper Copilot Smart Assist for Passwords | In Q3 2025, Smart Assist will introduce a powerful password audit tool that will identify weak, stale, duplicate or compromised passwords, including those found in Dark Web leaks, to make password management effortless and secure. |
| COMING MARCH 2025 | Cooper Copilot Smart SOP Generator | Creating SOPs is essential but time-consuming. The Smart SOP Generator simplifies this by automatically recording a tech’s screen, capturing screenshots of each action and generating a step-by-step SOP as a document in IT Glue, saving time and ensuring consistency. |
Service delivery
To ensure your team is as efficient as possible, documentation must be available at your fingertips within the core tools you use to troubleshoot and work on tickets.
| Status | Feature | Description |
| LIVE! | Cooper Copilot Smart Ticket Summary in Autotask and BMS | These AI-generated summaries distill email threads into key points and decisions, saving you time and ensuring nothing important is missed. |
| Cooper Copilot Smart Writing Assistant in Autotask and BMS | Leverage AI-powered assistance that helps technicians create clear, user-friendly summaries that explain work done in simple, non-technical terms. | |
| Cooper Copilot Smart Ticket Resolution in Autotask and BMS | Once a ticket is resolved, AI can automatically generate a summary of all actions taken to resolve the issue at hand and refine that summary for a customer-facing response. | |
| IT Glue Password Insertion with Datto RMM and VSA | With Datto RMM and VSA, your team can now search for and inject IT Glue passwords directly into remote control sessions, as well as instantly access IT Glue documentation in the same pane. | |
| IT Glue Auto-Suggested Documentation in Autotask and BMS | With Auto-Suggested IT Glue Documentation in Autotask and BMS, you can view IT Glue Passwords, Flexible Assets, Documents and Checklists automatically suggested inside an Autotask or BMS ticket, allowing technicians to resolve issues more efficiently by having the information they need right at their fingertips. | |
| COMING SOON! | Protected Password Insertion | Protected Password Insertion for Datto RMM and VSA will let you mark passwords in IT Glue as non-viewable, ensuring they can only be securely inserted into your RMM, keeping your credentials safe and your mind at ease. |
| Document Sync from Autotask and BMS to IT Glue | Launching in Q2 of 2025, this feature will let you sync all your PSA documents to IT Glue with a single click, saving time and eliminating manual effort. |
Automation
With increasing demands from end users, it’s crucial to automate tedious tasks and manual labor to focus on strategic initiatives. IT Glue’s automation engine, Network Glue, takes care of these tasks to give you more time back.
| Status | Feature | Description |
| LIVE! | BitLocker Key Auto-Documentation | This feature automatically syncs BitLocker Keys from Intune devices, ensuring your sensitive data remains secure and easily accessible with IT Glue. |
| Automated Password Rotation | With Network Glue, your team can easily rotate Active Directory, Microsoft Entra ID and Microsoft 365 passwords directly from IT Glue, ensuring they are never outdated. You can do this manually on-demand, such as during user offboarding, or set up scheduled rotations to maintain higher compliance standards. | |
| COMING SOON! | Microsoft Entra ID and Microsoft 365 Group Sync | Launching in March 2025, this feature will automatically document Entra ID security groups and Microsoft 365 groups in IT Glue. These groups will be linked to their respective users, offering enhanced contextual information about your end users for better organization and management. |
| Local Admin Account Password Rotation | Launching in June 2025, Datto RMM’s password rotation for Windows devices integrates with IT Glue, letting you view and rotate admin credentials directly from the IT Glue configuration. Rotate passwords on-demand, on a schedule or instantly after technician use — ensuring seamless security and minimizing risks. |
Client collaboration
Elevate your customer relationships with MyGlue for day-to-day collaboration and myITprocess for assessing clients’ technology risks and conducting QBR meetings for guaranteed project approvals.
| Status | Feature | Description |
| LIVE! | QBR Report Builder | Creating and organizing data for QBRs can be time-consuming. Our QBR Report Builder simplifies the process by consolidating data into customizable, client-ready reports, saving you time and effort. |
| Device Lifecycle Management | myITprocess now automates device warranty tracking with integrations for Cisco Meraki, Lenovo, HP and Dell, ensuring nothing gets missed. In March, support expands to SonicWall and Datto Networking, with Fortinet, Ubiquiti, Microsoft and more to follow. Get a complete lifecycle view without relying on third-party tools. | |
| Integrated Executive Summary | myITprocess now automates device warranty tracking with integrations for Cisco Meraki, Lenovo, HP and Dell, ensuring nothing gets missed. In March, support expands to SonicWall and Datto Networking, with Fortinet, Ubiquiti, Microsoft and more to follow. Get a complete lifecycle view without relying on third-party tools. | |
| Integrated Executive Summary: Datto AV Executive Summary Report | EDR metrics are now also a part of QBRs. This data showcases ongoing protection insights and assures clients that they are shielded from risks like malware and ransomware. | |
| COMING SOON! | QBR Report Builder: Custom Business Notes, Report Templates, Adding External Files | Launching in 2025, this update will include Custom Business Notes for personalized insights, Report Templates to save time and ensure consistency, and External File Integration to easily add Excel files, PDFs or images — streamlining client reporting and delivering a more professional, tailored experience. |
| Device Lifecycle Management Report | Launching in March 2025, myITprocess will offer deeper customization options, allowing you to tailor reports to your exact needs. You’ll have control over what’s included, with options to select specific fields, report on device age, RAM, CPU and backup statuses, group devices by warranty expiration or age, and exclude devices based on status, type or manufacturer. | |
| Microsoft License Usage Report | Launching in February 2025, the Microsoft Licensing Report syncs with your IT Glue account to provide real-time insights into license allocations, preventing coverage gaps and downtime. For MSPs, it’s a valuable revenue tool — use it in QBRs to identify licensing gaps, upsell opportunities and secure client buy-in. Easily integrate it into QBR Builder, apply filters, sort data and export a polished, branded PDF with one click. | |
| True-Sync for Autotask Contracts | With True-Sync for Autotask Contracts, launching in 2025, you’ll seamlessly sync contracts between Autotask and myITprocess — keeping them aligned with your IT roadmap. |
By leveraging these innovations, IT Glue continues to enhance your IT documentation experience, providing smarter, more efficient and highly integrated solutions to meet your evolving needs. Stay tuned for more updates as we continue to innovate and improve your IT operations.
Interested in learning more about IT Glue? Request a 1:1 call with a documentation specialist today.
