Introducing Intelligent and Complete Backup Documentation in IT Glue

BY IT GLUE | June 24, 2024

Comprehensive backup documentation is critical for effective IT management and ensuring business continuity. Having detailed and well-organized backup documentation ensures that you can proactively protect your IT environments from today’s rapidly expanding threat landscape. That’s why IT Glue has focused on integrating with backup solutions like Datto Continuity, Datto SaaS Protection, Unitrends and Spanning. This brings all your backup information into a single, centralized location, allowing IT professionals like you to manage your backup information from across multiple solutions.

Datto BCDR and IT Glue Copilot: Effortless backup documentation 

Building on our mission, we are excited to introduce a new development to the Datto BCDR integration that combines intelligence with automation to bring you IT peace of mind and new efficiencies in your operations. Leveraging our new AI engine, IT Glue Copilot, and more specifically, the Smart Create and Smart Relate functionalities, IT professionals can now get an interconnected view of their backup appliances and agents and an overall backup health overview in one pane, streamlining everyday tasks and ensuring data integrity.

Smart Relate: Seamlessly interconnected Datto BCDR appliances to agents 

Historically, documenting individual servers and appliances can consume a considerable amount of your time as you do not want any human errors during the process. The information can also be hard to sift through in your original backup portal. This challenge becomes even more prominent when the volume of data and backup devices you manage grows continuously.

Leveraging the power of IT Glue Copilot, we have brought an intelligent backup documentation approach to the Datto Continuity integration to tackle this challenge. With the Smart Relate feature, powered by IT Glue Copilot, documenting and relating appliances and agents has never been easier. The feature enables IT professionals to put more tasks on autopilot so they can focus on more strategic initiatives.

Key benefits include:

  • Seamless documentation: This feature documents Datto BCDR appliances and their respective agents, which are automatically related as well. It also brings in critical backup information such as total disk space used and last backup.
  • Automatic agent-appliance correlation: Smart Relate automatically correlates agents to their respective appliances, regardless of whether you manage a handful of devices or hundreds. This feature eliminates the manual effort of linking agents to appliances, saving time and reducing errors.
  • Enhanced visibility: Easily scroll through the list of appliances to quickly identify unprotected or failed backups for each agent, bypassing the complexities of a backup portal.

Smart Create: Improve operational efficiency with Datto BCDR Backup Health overview 

IT Glue Copilot’s Smart Create functionality introduces a streamlined approach to perform backup audits and ensure compliance.

Checking the backup status of devices across multiple clients is a tedious and time-consuming task that requires multiple hours per week. With the Datto BCDR Backup Health summary in IT Glue, IT teams can turn this into a five-minute task by having all important backup details consolidated in a single view. To facilitate this, Smart Create automatically creates and manages a new Backup Health flexible asset, compiling the most critical backup details in a single pane.

Key benefits include:

  • Quick review: Effortlessly check details about Datto BCDR appliances including total disk space, as well as details of the related agents, such as any backup alerts, failed backups and unprotected volumes. 
  • Global view: View at-a-glance backup details for all your appliances and quickly gain a comprehensive understanding of the most critical backup information of your managed environments. 
  • Enhanced efficiency: Technicians can more efficiently monitor BCDR equipment and backup statuses from a single, easy-to-navigate platform that they are already used to consuming information from, reducing the need to log into the Datto portal repeatedly.

Easily manage your backup documentation with IT Glue

The enhanced backup documentation capabilities in IT Glue provide a smarter, more efficient way to manage your backups and secure your IT infrastructure. By automating documentation and introducing the ability to auto-relate Datto BCDR appliances to agents and view a Backup Health summary, IT Glue empowers IT professionals to optimize their operations, ensure data continuity and focus on delivering superior service to their clients. Embracing these innovative tools to streamline your backup management helps you stay ahead in the ever-evolving IT landscape.

Learn more about these features and how to set them up at this Knowledge Base link.

IT Glue is an award-winning, SOC 2-compliant documentation management platform that can help you streamline your IT operations and make the most out of your IT environment. With over 100 integrations to bring in your critical IT information and an intelligence-driven framework and structure to help standardize your processes, IT Glue will help you take your IT documentation to the next level.

Want to discover how to simplify your IT management and unlock the exponential efficiencies of your IT environment? Get a demo now.

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