The best of IT Glue in 2025: Smarter documentation, stronger security, better productivity

2025 was a defining year for IT Glue.

Across the platform, we focused on one clear goal: remove friction from the way IT teams document, secure and share critical knowledge, without adding more tools or manual work. From AI-generated SOPs to modern password security and mobile productivity, here’s a look at the biggest IT Glue innovations of 2025 and why they matter to your team.

From manual work to instant knowledge: Smart SOP Generator

Documentation has always been essential — and historically time-consuming. In 2025, that changed.

With the AI-powered Cooper Copilot Smart SOP Generator, IT Glue redefined how SOPs are created. Instead of writing documentation after the fact (or not at all), technicians now capture SOPs in real time as they work. Every click, keystroke and action is automatically turned into a structured, accurate SOP — no memory required.

The impact was immediate. In just six months, IT teams generated more than 100,000 SOPs, proving that when documentation is effortless, adoption skyrockets.

Key outcomes for IT teams include:

• Always-accurate SOPs that reflect real workflows
• Faster onboarding and fewer errors
• Less time spent documenting and more time solving problems
• Scalable, standardized processes across teams and clients

Continuous enhancements throughout the year, like screenshot editing, multitab capture, smart section detection and direct IT Glue storage, made Smart SOP Generator purpose-built for IT.

Empowering end users with SOP Generator in MyGlue

With the launch of SOP Generator in MyGlue, IT Glue extended AI-powered documentation to end users and clients, allowing them to document their own workflows directly inside MyGlue, alongside shared passwords and IT-managed documentation.

This solved a long-standing gap. Without a secure, centralized way to capture processes, end users often relied on screenshots, chats or unauthorized tools — increasing costs, risk and fragmentation.

Now, end users can:

• Record SOPs automatically in their browser
• Store documentation securely in MyGlue
• Collaborate with IT using the same documentation platform

For IT teams, this means fewer repetitive tickets, better cross-department collaboration and less reliance on third-party tools, all while maintaining full control over permissions and visibility.

A clearer view of risk: myITprocess Unified Backup Dashboard

Backup visibility remains one of the most critical — and challenging — responsibilities for IT teams. In 2025, IT Glue and myITprocess addressed this head-on with the Unified Backup Dashboard.

Instead of switching between platforms, teams now get a single, real-time view of backup health across Datto BCDR, Unitrends, SaaS protection, file protection and more.

The dashboard helps teams:

• Identify uncovered assets and failed backups faster
• Track trends and risks before they become incidents
• Simplify reporting and backup conversations

Just as importantly, it increases transparency for end users. Clients can see their backup health at any time — not just during QBRs — building trust and enabling more proactive engagement.

Raising the bar for secure credential sharing: Password SafeShare

In 2025, IT Glue introduced Password SafeShare, a zero-trust approach to credential sharing built specifically for real IT workflows. Instead of relying on emails, screenshots or consumer-grade tools, teams can securely share read-only credentials with full control and accountability.

Password SafeShare delivers:

• Time-bound or one-time access
• MFA-validated recipient verification
• Audit-ready tracking with IP address and view history
• Automatic expiration with no device storage

Whether onboarding users, granting vendor access or resolving lockouts, Password SafeShare ensures credentials are shared securely — without leaving IT Glue or sacrificing compliance.

Stronger security without the pain: Automated password rotation

In 2025, IT Glue expanded automated password rotation for Active Directory, Entra ID and Microsoft 365, eliminating the inefficiencies and risks of manual resets.

With automation in place, IT teams can:

• Rotate passwords on a schedule or on demand
• Enforce consistent password policies automatically
• Reduce reset-related tickets and downtime
• Maintain a single source of truth for credentials

By combining password rotation with granular permissions, MFA, audit trails and SOC 2 Type II compliance, IT Glue delivers security that scales without disrupting productivity.

Documentation wherever work happens: IT Glue mobile app updates

IT work doesn’t stop at the desk — and in 2025, the IT Glue mobile app was rebuilt to reflect that reality. A redesigned interface, improved performance and new capabilities made documentation faster and easier to access in time-sensitive situations. From on-site troubleshooting to quick lookups during meetings, teams now have reliable access to critical information wherever they are.

Highlights include:

• A modern, intuitive UI
• Barcode and QR code scanning
• Pinned assets for fast access
• Secure authentication with MFA, SSO and biometrics

The result is mobile documentation that’s genuinely usable when it matters most.

Looking ahead

In 2025, IT Glue moved beyond incremental updates to deliver meaningful, workflow-level improvements that help teams work smarter, reduce risk and deliver more value.

And we’re just getting started. In 2026, we’ll continue building on this momentum with smarter automation, deeper visibility and even tighter workflows.

Want to see these features in action? Schedule a one-on-one demo and discover how IT Glue can transform your IT operations in 2026 and beyond.