Empower every user with the new SOP Generator in MyGlue

The Smart SOP Generator, powered by Cooper Copilot, stands out as one of IT Glue’s most widely adopted AI innovations, with users creating more than 100,000 documents in the first six months since launch. Built to help IT professionals document every click, it’s been continuously refined based on customer feedback, adding enhancements like RMM session support, blurring, annotations and hotspot editing.

Now, we’re taking it one step further. For the first time, MyGlue users can automatically generate step-by-step standard operating procedures (SOPs) as they perform tasks in their browser, making it easy to create standards for repeatable workflows using the same platform they already use to collaborate on IT documentation.

Watch the step-by-step demo below to see it in action.

Breaking down documentation gaps for end users

Traditionally, documenting workflows or SOPs has been an afterthought, regardless of industry or role. Yet every department, from HR and marketing to finance and operations, follows its own unique set of steps to get work done.

The challenge is that most end users don’t have an easy way to capture or share those processes. They often rely on screenshots, quick chats or email threads that are hard to find and even harder to keep up to date. Others turn to a mix of different tools, which makes sharing information securely even more difficult.

Over time, this creates a ripple effect:

• IT teams get pulled into repetitive questions and support requests
• Documentation becomes incomplete or inconsistent
• New employees struggle to learn how things are done

In other words, critical knowledge ends up trapped within teams, and productivity suffers across the organization.

A smarter, faster way to create SOPs

The SOP Generator in MyGlue makes it effortless for anyone to capture how they work, without needing technical know-how or extra tools. As users perform a task in their browser, the feature automatically records each click and action, turning it into a clean, step-by-step guide.

When they’re done, the SOP is instantly saved in MyGlue, alongside the documentation and passwords their IT team already manages. Everything stays organized and accessible in one familiar place.

With this simple automation, documenting a process no longer feels like a chore. End users can easily build out their own SOPs, further improving collaboration with IT while also creating guides unique to their roles and teams.

Key benefits include the following:

• Boosts end-user self-sufficiency: Every employee can document their own work with ease, creating accurate and reusable SOPs without relying on IT.
• Strengthens cross-team collaboration: Shared knowledge becomes accessible across departments, helping teams work together more efficiently.
• Reduces repetitive support tickets: Users can quickly find answers within MyGlue, minimizing the need to contact IT for routine questions.
• Cuts down on tool costs: Organizations no longer need separate process-capture tools like Scribe, reducing overall software expenses.
• Improves compliance and consistency: Every documented procedure aligns with company policies, ensuring standardized and reliable processes.

How users can transform process documentations

Regardless of your role or department, the SOP Generator helps you capture what you do best and share it with others. Here’s how different teams can put it to work.

• For non-IT teams: Capture workflows unique to your department, like how HR processes onboarding forms or how marketing sets up a campaign. No need for a separate tool or IT assistance.
• For IT teams: Gain better visibility into end-user workflows and processes. Reduce documentation gaps and help employees become more self-sufficient.
• For MSPs: Deliver even greater value to end users by making MyGlue a shared workspace where MSPs and end users can document, update and refine processes together, creating a single source of truth that strengthens engagement and long-term retention.

Bridging the gap between IT and every department

With the SOP Generator, MyGlue evolves into a dynamic collaboration and password manager solution for your entire organization. It brings together everything — from IT-managed documentation to department-specific workflows — in one secure, searchable platform.

When every process and piece of knowledge lives in the same place, teams work more efficiently, collaborate more easily and solve problems faster. MyGlue becomes the foundation for true self-service and cross-departmental alignment.

Learn more about the MyGlue SOP Generator in our Knowledge Base article or book a demo with a specialist to see how it works in action.