Tired of Writing SOPs? Automate Them in Real-Time With the Smart SOP Generator

For most IT teams, documenting standard operating procedures (SOPs) is an afterthought — something to be done later, if at all. The result? Inconsistent, outdated or missing documentation that slows teams down, creates confusion and leads to inefficiencies.

Introducing Cooper Copilot’s Smart SOP Generator in IT Glue, a game-changing feature that automatically captures and structures SOPs as you work. No more scrambling to document processes or relying on memory. Every click, keystroke and action is instantly transformed into an accurate, shareable SOP. This isn’t just documentation — it’s a complete shift in how IT teams capture and share knowledge.

Turn every resolved task into an SOP

With the Smart SOP Generator, documentation happens in real-time. Every task you perform is recorded and instantly structured into a step-by-step SOP. There’s no need to manually write, format or update SOPs ever again. Every step is captured as you go, ensuring nothing gets forgotten.

The result? SOPs that are always up to date, reducing miscommunication and inefficiencies across teams. Every auto-generated SOP is saved to a dedicated folder in IT Glue, making it easy to find, reference and share.

Getting started is simple: Just open your IT Glue browser extension and begin capturing. Once you complete all your steps, they are instantly converted into a structured document and stored in IT Glue — ready to use whenever needed.

100% error-free documentation you can trust

When SOPs rely on memory, details get lost. When they’re generated in real-time, accuracy is guaranteed. The Smart SOP Generator records each action precisely as it happens, complete with screenshots, clicks and keystrokes to provide a crystal-clear guide.

With Cooper Copilot’s Smart SOP Generator:

• Documentation is always reliable, leading to higher usage, increased adoption and better team performance.
• SOPs reflect actual workflows, not just theoretical best practices, ensuring technicians follow tried-and-true processes.
• IT teams can scale operations seamlessly since SOPs remain accurate and instantly accessible across multiple teams, locations and clients.

NEW: Smart SOP Generator now supports Datto RMM web remote sessions

With its latest enhancement, the Smart SOP Generator now offers advanced support for Datto RMM web remote sessions, making it easier than ever to document troubleshooting processes performed in remote environments.

This powerful upgrade allows the SOP Generator to capture detailed activity within the remote desktop itself, not just actions taken in the browser. Whether you’re navigating system settings, restarting services or fixing recurring issues on an endpoint, everything is recorded in real time directly from inside your Datto RMM session.

This means technicians can generate comprehensive SOPs from actual remote workflows, enhancing documentation accuracy, speeding up resolution times and creating better training materials — all without interrupting their flow.

*Please note: While this update is built specifically for Datto RMM, it may also work with web remote sessions from other RMM tools. However, explicit support is not guaranteed.

Eliminate the burdens of manual documentation

Manually writing SOPs takes valuable time away from solving IT issues. With the Smart SOP Generator, that workload is gone.

Now, instead of spending hours documenting what you just did, your SOPs are automatically created in the background, letting you focus on IT tasks that truly matter.

By removing the hassle of manual documentation, IT teams become more efficient; technicians can dedicate their time to high-priority issues and organizations can future-proof their documentation. With SOPs always stored and updated in IT Glue, businesses ensure their knowledge base remains current as they scale and evolve.

Ready to experience it for yourself?

For non-IT Glue users: Get your free Smart SOP Generator trial.

Want to dive deeper? Check out our Knowledge Base guide.