Tired of writing SOPs? Automate them in real time with the Smart SOP Generator

*Blog originally published on May 16, 2025

**Updates published on August 15, 2025

Too often, documenting standard operating procedures (SOPs) is pushed to the backburner by IT teams, sidelined as something that can be tackled later. But without clear, up-to-date documentation, teams face confusion, inefficiencies and delays that impact productivity and performance.

Introducing Cooper Copilot’s Smart SOP Generator in IT Glue, a game-changing feature that automatically captures and structures SOPs as you work. No more scrambling to document processes or relying on memory. Every click, keystroke and action is instantly transformed into an accurate, shareable SOP. This feature represents a complete shift in how IT teams capture and share knowledge.

Turn every resolved task into an SOP for 100% error-free documentation

With the Smart SOP Generator, documentation happens in real time. Every task you perform is recorded and instantly structured into a step-by-step SOP. There’s no need to manually write, format or update SOPs ever again. Every step is captured as you go, ensuring nothing gets forgotten.

Getting started is simple: just open your IT Glue browser extension and begin capturing. As you work, each step is documented and instantly converted into a structured SOP, saved to a dedicated folder in IT Glue making it easy to find, reference and share. The result? Always up-to-date SOPs that reduce miscommunication and inefficiencies across teams.

When SOPs rely on memory, details get lost. When they’re generated in real time, accuracy is guaranteed. The Smart SOP Generator records each action precisely as it happens, complete with screenshots, clicks and keystrokes to provide a crystal-clear guide.

With Cooper Copilot’s Smart SOP Generator:

• Documentation is always reliable, leading to higher usage, increased adoption and better team performance.
• SOPs reflect actual workflows, not just theoretical best practices — ensuring technicians follow tried-and-true processes.

IT teams can scale operations seamlessly, as SOPs remain accurate and instantly accessible across multiple teams, locations and clients.

Customizable and purpose-built for IT SOPs

Smart SOP Generator continues to evolve with new enhancements that make documentation faster, more flexible and easier to manage. Unlike general-purpose tools, it is purpose-built for IT workflows and integrates directly with IT Glue so your SOPs are right where your team needs them.

We recently added a range of new capabilities that put even more control in your hands, including:

• Screenshot editing: Blur sensitive information, annotate steps and highlight key actions.
• Step reordering: Organize your SOP flow to match your exact process.
• Manual step editing: Add or modify steps to include extra context or clarification.
• Smart section detection: Automatically groups steps into clear, logical sections.
• Multitab recording: Capture activity across multiple browser tabs with ease.
• Improved formatting controls: Create clean, consistent SOPs that are easy to read.
• Direct IT Glue storage: SOPs are saved instantly to your IT Glue account for quick access and sharing.

These updates make Smart SOP Generator even more powerful for IT teams looking to scale operations and standardize processes with zero friction.

Eliminate the burdens of manual documentation

Manually writing SOPs takes valuable time away from solving IT issues. With the Smart SOP Generator, that workload is gone.

Now, instead of spending hours documenting what you just did, your SOPs are automatically created in the background, letting you focus on IT tasks that truly matter.

By removing the hassle of manual documentation, IT teams become more efficient; technicians can dedicate their time to high-priority issues, and organizations future-proof their documentation. With SOPs always stored and updated in IT Glue, businesses ensure their knowledge base remains current as they scale and evolve.

Ready to experience it for yourself?

For non-IT Glue users: Get your free Smart SOP Generator trial.

Want to dive deeper? Check out our Knowledge Base guide.