October 03, 2024
Introducing BitLocker Recovery Key Auto-Documentation in Network Glue
This all-new feature in IT Glue gives IT pros instant access to BitLocker recovery keys during an IT disruption. Read the blog to learn more.
Read ArticleService Delivery Transformation Webinar Series Part 2
Watch Erick Simpson and Tom Sopwith for the MSP Mastered®️ Masterclass: Service Delivery Transformation Part 2. During Part 2 of this service improvement webinar series, Erick will deep dive into the second 2 Ps of Service Delivery Improvement: the critical service delivery platform configurations and reporting modifications you need to implement to make critical data-driven decisions for optimizing your SLAs and correctly staffing, tiering and escalating tickets in your service desk to meet them, and how to properly project plan and deploy your products and services to eliminate scope creep and seep and protect your profit margins.
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September 26, 2024
An MSP Leader’s Perspective: The Power of IT Glue in Business Transformation
Recently, we had the opportunity to sit down with Jason LaPorte, CTO and CISO of Power Consulting, during an insightful webinar. Jason shared his journey in the IT industry, discussed the challenges of managing IT documentation and offered valuable advice for MSPs looking to streamline their operations. Jason’s career began after graduating with an engineering […]
Read ArticleSeptember 13, 2024
Introducing IT Glue’s Integration With Datto Endpoint Backup for PCs
At IT Glue, we continue to evolve our platform to provide the best possible tools for managing and safeguarding your IT environment. Over the past year, we’ve integrated with Datto SaaS Protection, offering user-level protection for platforms like Microsoft 365 and Google Workspace, and Datto BCDR, delivering server-level backup protection to ensure business continuity. Today, […]
Read ArticleAugust 29, 2024
13-Point Checklist for MSPs to Secure IT Documentation
Find out the 13 essential questions MSPs must ask themselves to completely secure their clients’ IT documentation. Read the blog to learn more.
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