IT Glue allows IT professionals to centrally access critical documentation to streamline their day-to-day activities, and many MSP clients use MyGlue to do the same.
While it’s important to be able to log information centrally, it’s equally important to be able to find it when and where you need it. Whether you are on the road, at a client’s site, browsing a webpage, or using your PSA or RMM tool, accessing information should be as frictionless and easy as possible.
The IT Glue and MyGlue browser extensions make document management and access a breeze. If you haven’t tried them yet, here are some fantastic benefits they offer:
Pasting credentials like passwords and usernames from a secured tool to a webpage is an age-old practice. For quick logins, the IT Glue and MyGlue browser extensions securely access saved credentials from the database and automatically fill in the login field. You will no longer have to deal with tedious password management, allowing you to concentrate on your work rather than getting tangled up trying to find the required credentials.
There’s nothing more annoying than password reset tickets in the middle of a busy day. The password auto-creation feature in the browser extension auto-prompts users to save any newly created passwords on any webpages. This significantly reduces support tickets created for password resets.
About 81% of hacking breaches were caused by weak and compromised passwords, according to a 2020 Verizon Data Breach Investigation Report. Making and memorizing industrial-strength passwords is not only taxing but also slows productivity every time one needs to log in to a tool or website. The IT Glue solution not only helps users save sensitive data in a secure infrastructure but also allows safe access to it.
Quick Search – Just Press “Q”
As long as you’re logged in to the browser extension, you will be able to access any item in IT Glue via the search feature by simply pressing Q. Search functionality can be used to access any kind of information and not just passwords.
For example, let’s say you’re on the website of the domain host looking up the domain of one of your clients, and you want to verify that this information matches the one in IT Glue. With just one keystroke, you can run the search without having to leave the domain host’s website. Pretty neat, right?
Here Are Some Nifty Updates
We are continually striving to make improvements to IT Glue and MyGlue browser extensions since the tools have become an indispensable part of our customer toolkit. We listen intently to client feedback and roll out products and features that directly address any persistent challenges they face, thus making their tasks simpler and more streamlined. Here’s what’s new:
Firefox Browser Extension
If your preferred browser is Firefox, you are in luck. IT Glue and MyGlue extensions are now available for Firefox in addition to Chrome and Chromium browsers. Regardless of which browser you or your clients prefer, information will be readily available. Download the Firefox extension for IT Glue today.
Create Personal Business Password
Many of you rely on IT Glue for securely storing your team-based passwords and creating and accessing them in browser extensions. The browser extension now allows you to create personal business passwords as well. Those passwords you’ve written on post-it notes or stored in personal password tools can now be centralized.
With businesses adopting SaaS and cloud systems, IT pros are increasingly being requested to reset passwords for multiple users and systems. The IT Glue and MyGlue browser extensions are designed to enhance the efficiency of MSP technicians so they can perform their jobs with the least amount of distraction. In addition, the extensions streamline many daily tasks so IT professionals can get more done in a day without sacrificing their coffee breaks.
To know more about IT Glue and the Browser Extension Updates, request a free demo today.
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