Webinar: Smileback Session: The Cost of a Lost Customer

Cost savings are great for bottom-line improvements. However, getting this process wrong can backfire and end up costing you more money. The MSP Cost Savers Sessions are designed to give you guidance on where you can quickly and effectively make cost savings that have the RIGHT impact on your bottom line.

The cost of customer loss extends far beyond lost MRR. It causes a ripple effect throughout an organization, negatively impacting cash flow, time and resource optimization. By understanding the four key pillars of effective customer retention, you can mitigate the significant impact customer turnover has on your business.

Join this session to discover:

  • The four key costs of customer loss and what they mean to your MSP
  • The four pillars of customer retention in an MSP
  • Processes and focus points for keeping your team on track

Fill in the form to watch this webinar

May 16, 2025

Tired of Writing SOPs? Automate Them in Real-Time With the Smart SOP Generator

Automate SOP documentation effortlessly with IT Glue’s Smart SOP Generator — turn every IT task into an accurate, shareable SOP in real-time. No manual work required!

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Introducing Password SafeShare: A New Standard in Secure Credential Sharing

Securely share passwords with confidence. IT Glue’s Password SafeShare offers time-limited, audit-ready access built for IT workflows.

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Level Up Your QBRs With New Microsoft and Warranty Reporting Capabilities

QBRs are meant to do more than check a box. They are your chance to show the value of your work, spark meaningful conversations and align business goals. However, for many IT professionals, QBRs often turn into a tedious reporting exercise: juggling spreadsheets, chasing down data and trying to keep clients engaged along the way. […]

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GlueXperience 2025 Recap: Innovation, Integration and Insight at Kaseya Connect

Kicking off Kaseya Connect with impact on Monday, April 28, GlueXperience 2025 brought together 350 IT Glue users and IT professionals for a day of hands-on learning, forward-looking product announcements, and practical workshops designed to drive operational efficiency and profitability. Whether you were there in person or are catching up now, here’s a recap of […]

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