Your users waste valuable time when they have to wait until business hours to initiate a support call or get a response to an email-generated ticket. This often leads to inefficient service delivery, unhappy customers and lower employee engagement. It is not that difficult to overcome this issue. Want to find out how?
Watch Mark Alayev, CEO of Chatgenie, and Michelle Oo, Product Manager of BMS, to learn about workflow automation and the emerging strategy Conversational Service Delivery—including built-for-ITSM chatbots alongside live support agents—and how MSPs need to adapt them to improve support outcomes, reduce response time and create efficiencies that will differentiate your services.
Key learnings include:
Watch now!
Automate SOP documentation effortlessly with IT Glue’s Smart SOP Generator — turn every IT task into an accurate, shareable SOP in real-time. No manual work required!
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Read ArticleQBRs are meant to do more than check a box. They are your chance to show the value of your work, spark meaningful conversations and align business goals. However, for many IT professionals, QBRs often turn into a tedious reporting exercise: juggling spreadsheets, chasing down data and trying to keep clients engaged along the way. […]
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