Industry Report: MSP growth starts with the right KPIs: Are you measuring what matters?

Industry analysts agree: The market outlook for managed service providers (MSPs) has never been stronger. Canalys forecasts a 13% surge in global managed services spending this year — outpacing overall IT spending, which is expected to grow just 8.3%.

But what separates high-growth MSPs from the rest?

A new study from Channel Mastered surveyed 200 MSPs to uncover how they measure and manage service delivery. The research examined how many track KPIs across five mission-critical categories, how many aim for best-in-class performance levels, and — crucially — how many consistently hit or exceed those goals.

The findings are clear:

MSPs with ambitious, benchmark-driven KPIs — and the discipline to back them up with rigorous documentation and standardized workflows — are far more likely to grow at double-digit rates.

Download the report to discover:

• The five essential KPIs every MSP must monitor to stay competitive.
• How service delivery performance perceptions differ from reality — and why it matters.
• The strategies that set top-performing MSPs apart.

Unlock the data. Learn what the best are doing differently. And chart your path to accelerated growth.

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