Webinar: The MSP growth playbook: Lessons from industry experts

What happens when three seasoned MSP leaders and two industry veterans share their unfiltered stories on stage?

You get a front-row seat to real-world strategies that fuel sustainable MSP growth, from smarter documentation to stronger relationships and a culture of continuous change.

View on-demand and hear insights from this powerhouse panel, recorded live at GlueXperience during Kaseya Connect 2025.

Erick Simpson and Rich Freeman from Channel Mastered sit down with:

• Chris Swecker, Director of Managed Services, Appalachia Technologies
• Tammy Baker, Founding Partner, New Orleans and South East Information Technology Group
• Nick Recker, Founder & CEO, Blue Alliance

Together, they reveal:

• How intelligent documentation can cut resolution time by 60% and turn ramp-up time into growth dollars.
• Why strong relationships, not just tools, drive long-term client retention and post-acquisition success.
• What it really takes to scale and why embracing change is non-negotiable for modern MSPs.
• Insider M&A tips to make your business acquisition-ready and valuable to the right buyer.

Whether you’re looking to scale, plan an exit or simply run a tighter, more resilient operation, this candid conversation will give you takeaways you can put into action right away.