Use the site summary feature in IT Glue™ to document and organize critical information about your clients. With site summary, there’s no need to waste time trying to figure out who the main points of contact are. Avoid poor service interactions by knowing quickly and easily what the past issues with the client have been — they’ll appreciate not having to explain it all again as well.
Watch this episode of IT Glue Express to learn more about this feature.
GlueXperience 2024 Recap: The Debut of IT Glue Copilot Thank you to all our dedicated IT Glue partners who joined us again at GlueXperience this week on April 29 as part of Kaseya Connect Global 2024 in Las Vegas. It was great to see everyone at the event and connect and share insights with you […]
Read ArticleConfiguration management is essential because it keeps all parts of a company’s IT system working smoothly and correctly, even as changes occur. It’s akin to having a detailed map of all the routes and stops in a city’s bus system, ensuring that everything connects well and runs on time. Companies rely on this to prevent […]
Read ArticleManaging IT operations within educational institutions not only presents a set of unique challenges but also opportunities for significant improvement and innovation. From dealing with resource constraints, like limited budgets and staffing shortages, to addressing the critical issue of cybersecurity, the hurdles are substantial. In this post, we’ll delve into the common pain points of […]
Read ArticleEfficient IT documentation is essential, now more than ever, as digital infrastructure has become critical for business success. The reliance on technology means keeping up with an overwhelming amount of documents — a task that becomes particularly challenging with general-purpose tools like Microsoft SharePoint. Although SharePoint has its strengths across various business areas, it doesn’t […]
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