Intelligence-Driven Documentation Lays the Groundwork for Innovation in Education

Resource Graphic- Intelligence-Driven Documentation

Information sprawl threatens to slow innovation in education, but better tools and approaches to IT documentation enable IT to focus on new ways to optimize operations and better support the core goals of educational institutions.

Intelligent IT documentation in educational institutions today is about capturing the entire operational DNA — every asset, every process and every user interaction. It transcends traditional boundaries, moving beyond mere standard operating procedures (SOPs) and static records.

This industry speaks report showcases a conversation between Campus Technology Editor in Chief, Rhea Kelly, and Nadir Merchant, General Manager from IT Glue, about how intelligence-driven IT documentation can help IT teams streamline their operations and empower them to pursue strategic innovation that better supports the institutional mission.

Download this report to learn about:

  • What intelligent IT documentation means today.
  • Getting IT documentation automation right.
  • Navigating information overload with integrations.
“Ultimately, today’s world is too complicated to think of [IT documentation]
as a nice-to-have. We can no longer manage our passwords inside our brains or with our local password managers because we have so many different environments and so many people who need to access them. We’re dealing with systems that are highly sensitive, and they cannot be down. We can no longer tolerate downtime when people’s time is our most precious resource.”
– Nadir Merchant, General Manager, IT Operations Suite, Kaseya

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