2024 State of IT Report: Future-proofing IT with time management, documentation and strategic IT investments

Dive into the latest trends, challenges and opportunities shaping the IT landscape. Our comprehensive report, based on a global survey of nearly 1,000 IT professionals, provides valuable insights that will help you stay ahead in this fast-paced industry.

Key themes covered in the report include:

  • The documentation dilemma: Learn the importance of intelligent IT documentation solutions and how they can enhance efficiency and accuracy.
  • Rising customer expectations and staying competitive: Discover intelligent strategies to meet increasing demands and manage time effectively in a fast-paced IT environment.
  • Cybersecurity challenges: Uncover why cybersecurity remains a top concern and how to tackle these challenges with a strategy that integrates technology, people and processes.
  • The rise of AI: Understand the impact of AI on IT operations and gain insights on how to integrate AI solutions effectively into your workflows.
  • Missed opportunities in IT strategic planning: Identify gaps in your current IT strategic planning and leverage new opportunities to drive your organization forward.

Unlock the future of IT success. Download IT Glue’s State of IT 2024 Report now and stay ahead in the ever-evolving world of technology.

Fill in the form to download this resource

February 05, 2026

IT Glue’s API evolution: How we’re delivering on Kaseya’s API-first vision

Discover how IT Glue’s expanded API, including new CRUD endpoints, supports automation and delivers on Kaseya’s API-first vision.

Read Article
January 08, 2026

The best of IT Glue in 2025: Smarter documentation, stronger security, better productivity

2025 was a defining year for IT Glue. Across the platform, we focused on one clear goal: remove friction from the way IT teams document, secure and share critical knowledge, without adding more tools or manual work. From AI-generated SOPs to modern password security and mobile productivity, here’s a look at the biggest IT Glue […]

Read Article
December 18, 2025

Elevate every QBR: myITprocess updates that make reporting faster and more professional

New myITprocess updates make QBRs clearer, faster and more professional with custom date ranges, better branding and expanded backup insights.

Read Article
December 04, 2025

5 ways Parlay Technology transformed operations using AI & automation

Discover how one MSP used AI and IT Glue to streamline operations, reduce escalations and boost technician efficiency.

Read Article