Join Erick Simpson and Tom Sopwith for the MSP Mastered®️ Masterclass: Service Delivery Transformation Part 2 on Tuesday, March 10th at 9am PST / 12pm EST / 5pm GMT. During Part 2 of this service improvement webinar series, Erick will deep dive into the second 2 Ps of Service Delivery Improvement: the critical service delivery platform configurations and reporting modifications you need to implement to make critical data-driven decisions for optimizing your SLAs and correctly staffing, tiering and escalating tickets in your service desk to meet them, and how to properly project plan and deploy your products and services to eliminate scope creep and seep and protect your profit margins. Register now and receive Erick’s MSP Mastered®️ PSA Issue Types and Subtypes Matrix.
Register now and receive Erick’s MSP Mastered®️ Top 10 Service Desk Incident Management Processes.
Attend live and be entered to win a $100 Amazon Gift Card!
Tuesday, March 10th 2020
9am PT | 12pm ET | 5pm GMT
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