Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance. Fill in the form to watch this webinar recording!
Part 1 – Processes, Roles and KPIs
Regularly measuring NOC and service desk performance can help reduce costs, improve performance and increase profit.
Best-in-class MSPs know that they need to focus on capturing meaningful data, displaying it in an easy-to-understand manner. During this service improvement session, Erick Simpson reveals how to determine the best KPIs for service desk, financial, and NOC performance.
Attend the webinar live to receive:
MSP Mastered™ tools by Erick Simpson:
The Service Dispatch Process Best Practices Guide
About the speakers:
Co-Founder of one of the first “Pure Play” MSPs in the industry and creator of the MSP Mastered® methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic IT business executive and organization development expert.
VP Product, IT Glue
Luis Giraldo is an industry expert with extensive experience in the IT space including successfully building his own MSP. Challenged with documenting his clients’ information systematically and transparently, Luis then developed a SaaS app called Monkey Box, which was later acquired by IT Glue. As VP, Product, Luis continues to take on the responsibility of growing and improving the world’s best documentation platform.