Watch the recording to view this interactive session on the future of the IT help desk hosted by Jason Kemsley, Technical Director at Uptime, and Alex Ford, Sales Director at IT Glue. You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation supports the scaling of IT functions, and how to manage service personalisation.
During this session, we discussed:
- How clients and ticket types have changed
- The new era of your help desk and the role of AI
- What you need to begin changing now to ensure the future of your IT Helpdesk