IT Glue and Uptime The Future of the IT Helpdesk Part 1
Tuesday April 13th | 1pm BST
Join Jason Kemsley, Technical Director at Uptime, and Alex Ford Sales Director at IT Glue for an interactive session on the future of the IT Helpdesk. You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions, and how to manage service personalisation.
During this session we will be discussing:
- How clients and ticket types have changed
- The new era of your help desk and the role of AI
- What you need to begin changing now to ensure the future of your IT Helpdesk