Tag: MOFU

Transitioning from Break-Fix to Managed Services Part 3: Pricing & Operations
March 12, 2019

Transitioning from Break-Fix to Managed Services Part 3: Pricing & Operations

itgdev

The biggest shift in the transition from the break-fix business model to managed service provider (MSP), comes down to your pricing and operations. Consider the following.

How to Ensure Your Documentation is Disaster Ready
October 16, 2018

How to Ensure Your Documentation is Disaster Ready

itgdev

How you go about planning and preparing for these events can help dictate what kind of functionality you and your clients might have in their aftermath – at the very least, proper preparedness will ensure you still have access to crucial information.

Where to Start Your Documentation Journey
September 11, 2018

Where to Start Your Documentation Journey

itgdev

You know developing a documentation rhythm will benefit you, but with so much to document, where do you start? Tough question? Don’t worry. That’s why we’ve developed 6 steps to get you started, and mastering, your documentation.

How to Establish a Documentation Rhythm
August 27, 2018

How to Establish a Documentation Rhythm

itgdev

Follow these seven steps to transforming the culture of documentation on your team, and establishing a documentation rhythm.

How to Become a Documentation Evangelist
August 21, 2018

How to Become a Documentation Evangelist

itgdev

Every MSP needs a documentation evangelist. If you’re trying to go from a culture with relatively minimal documentation maturity, to a culture where you’re leveraging documentation for competitive advantage in every way possible, you need someone to be the spiritual head of that endeavor.

What is Your Documentation Maturity Level?
June 25, 2018

Documentation Maturity Level – Are You Where You Should Be?

itgdev

Documentation maturity runs in a spectrum from the MSP that documents almost nothing, preferring to keep it all in the heads of a couple of key people, to the MSP that leverages documentation for competitive advantage.

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