"MSP Mastered" Series Part 2

Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.

Part 2 – Developing an Effective Master Services Agreement and SOW for Technology Services

During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver. Topics include the language and content to include in these important documents, and how your Managed Services SLA can enable your business growth and realize higher revenues and profits. Also covered are how to use your SOWs to set clear, accurate expectations with your clients to ensure their long-term satisfaction and detail what’s included and excluded from your services. Bonus takeaways are the language to use to allow you to increase the value of your long-term Agreements yearly, as well as the language that allows you to fire a client at any time, but restricts them from being able to cancel your Agreement only in cases for Cause Without Remedy.

About the speakers:

Erick Simpson
Chief Strategist
Co-Founder of one of the first “Pure Play” MSPs in the industry and creator of the MSP Mastered®️ methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™️ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic IT business executive and organization development expert.

Luis Giraldo
VP Product, IT Glue
Luis Giraldo is an industry expert with extensive experience in the IT space including successfully building his own MSP. Challenged with documenting his clients’ information systematically and transparently, Luis then developed a SaaS app called Monkey Box, which was later acquired by IT Glue. As VP, Product, Luis continues to take on the responsibility of growing and improving the world’s best documentation platform.