Documentation Resources

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Webinar: Benchmark Chapters

These little bites are just a taste of the insight Nadir & Rich brought in our webinar examining the state of managed services in the pre- and post-covid worlds. Just sign up below to get free access to this peer knowledge and expert discussion.


Webinar: Tracking Critical Financial, Service and Sales Performance KPIs

Join MSP sales expert Erick Simpson as he shares how to develop and implement critical Key Performance Indicators to provide visibility of the performance of your key operations, sales and service delivery business units in your organization. Erick will also cover topics including what to measure and how to maintain accountability of your teams in executing the tactical activities necessary to meet your business KPIs.


IT Glue Global MSP Benchmark Checklist

IT Glue's 2020 Global MSP Benchmark Report provides a lot of food for thought. Using the Report's insights as a jumping off point, this checklist provides you with some of the key questions you should be able to answer about your business.


Webinar: Cracking the Agility Code for MSPs

The big question is who we need to be as MSP leaders to make sure that our organizations are as agile they need to be to thrive in a constantly-changing environment. Join Mike Richardson, leading agile consultant and author of Wheel$pin. Learn five key ways your MSP can overcome chaos and enhance business agility to rank among the best.


How to Differentiate your MSP E-Book

True differentiation is about what you can do better than anybody else. To learn more about how to differentiate your MSP, and how to avoid being stuck in the mushy middle of being okay at everything, download this ebook today.  


Webinar: Selling Technology Services and Solutions as a Team

Too often sales professionals and engineers impede the sales process and slow sales velocity due to a lack of understanding of the role each must play properly during the engagement. During this session, MSP, Cloud and Cybersecurity Sales Expert Erick Simpson covers ownership of the sales process and sales meetings, preparation, who should say what when; what to say, what not to say and how not to say it, when to take an engineer to a sales meeting and when to leave them behind, and more.


Webinar: Covid-19 Where Are We Now?

June 23rd will mark 3 months since the UK went into lockdown, with much of Europe already well into the throngs of their own Covid-19 action plan. Having spent nearly a quarter of 2020 wrestling with the unknown, it is obvious that the world has changed, but what does this mean for MSPs and the IT services industry?