Documentation Resources for MSPs & IT Teams

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Webinar: Cyber Security Masterclass: Develop and Maintain your Cyber Security Offering

With MSPs being targeted, you have now become a risk to your clients. As an MSP, part of your responsibility to your clients is taking steps to safeguard their security, so you need to see yourself as a risk in order to act accordingly. This includes making sure you and your clients are protected financially to ensure long-term success. Because of this, cyber insurance claims are becoming a part of everyday life. Join our two-part Cyber Security Masterclass with Leia Shilobod, CEO, InTech Solutions, Inc. for actionable guidance on how to develop your security processes, policies and tech stack to support your security and compliance efforts, and ensure your cyber insurance claims are not denied.


Webinar: How to Build a Culture of Documentation Internally and Cross-Functionally

The move to remote or hybrid work environments has affected businesses in a whole new way by resulting in miscommunication, reduced collaboration and knowledge gaps. This has created more room for mistakes and decreased productivity and efficiency across teams. Proper documentation offers the best solution to overcome all these challenges. Documentation may seem overwhelming at first. However, by building a culture of documentation in your business, you can operate efficiently and proactively.


Webinar: 4 Tips to Breaking Down Silos of IT Knowledge

Do you know where all your information is located? If your answer is yes, you’re one of the lucky ones. In most organisations, important information is spread across many silos. This makes it extremely difficult to find key information when you need it. In fact, IT workers spend about 20% of their time on average looking for necessary information. Bad documentation can hold your IT team back! If you’re experiencing these issues you’ll already be aware of them, but you may not be aware of what the root cause is. IT environments are complicated beasts that can be a challenge to tame. Join an insightful session for actionable guidance on how to break down silos of IT knowledge.


IT Documentation: A Beginner’s Guide eBook

IT documentation outlines the steps to rectify an issue, how to execute a process, operate efficiently, gain more knowledge, and more. In this eBook, we’ll explore the different aspects of IT documentation and how you can leverage it for long-term success.


Webinar: Avoiding MSP Security Pitfalls

Security-as-a-Service ranks as one of the top new revenue opportunity for MSPs. Your clients are facing complex hybrid environments, an increasing number of cyber attacks along with growing compliance requirements. These trends have created a huge opportunity for MSPs, but pursuing a robust Security-as-a-Service business is not without its pitfalls. Join Travis Brittain, IT Glue Sales Engineer, for an in-depth session on building a successful security practice.


Webinar: MSP Best Practices for Securing Your Documentation and Passwords

Security is a top priority in today’s age of ransomware and ever-increasing cyberthreats. When incorporating software tools, you need to make sure they are set up the right way with all the necessary security controls. In this session, we’ll cover the steps that help you secure your documentation and passwords. Join us as we guide you through the steps you need to take to ensure business continuity by protecting your sensitive data and passwords.


Webinar: The Future Of The IT Helpdesk

Join us for an interactive session on The Future of the IT Helpdesk! You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions and how to manage service personalisation.


IT Environment Security Review Checklist

We live in an age of rapidly evolving cyberthreats, and it is important for all organizations to review and update their security systems. Despite the increased frequency of cyberattacks, businesses rarely conduct security reviews. To help you maximize protection in your IT environment, we’ve put together this checklist that can serve as a starting point to improve your security posture.


Incident Response Checklist

To help you manage a security incident effectively, we’ve put together this incident response checklist, which works as a step-by-step framework that ensures preparedness to mitigate and recover from any cybersecurity-related incidents. Proper documentation plays a critical role in establishing the required safeguards and providing a framework of what needs to be done to protect and recover from a cyberattack. Also, when a breach inevitably occurs, you need to ensure that you have the necessary documentation for cyber insurance claims and recover quickly after an incident occurs. In this eBook, let’s discuss how proper documentation processes, policies, and procedures support compliance, ensure you are adhering to necessary security measures and mitigate the risks in case of a cyber breach.


Webinar: Why MSPs Must Detox Their Clients’ IT Environment

MSPs rarely think of themselves as data companies even though they play a crucial role in helping clients store, secure and retrieve data as needed. MSPs can position themselves for the next leg of growth by helping clients manage and leverage their data. To accomplish this, they simply need to follow the same procedures they apply for managing their own data to manage that of their clients. Join Gradient CEO Colin Knox and IT Glue GM and CTO Nadir Merchant for a webinar where they will discuss how to keep your clients' IT environments clean and tidy.