Documentation Resources

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Going from MSP to MSSP with James Ratcliff

There’s no better way to learn how you can transition from MSP to MSSP, than from someone who’s completed the journey themself. James Ratcliff will highlight key strategies regarding why this is strategically important, how the shift to MSSP will allow you to overcome specific cybersecurity challenges, and where to get started.


The Opportunity in the Channel Has Never Been Better

Join Desraie Thomas and Cody Staley as they discuss the State of the Channel report 2019. This yearly report captures the industry as a whole and where it is headed in 2020. A new and surprising opportunity is opening up for Managed Service Providers (MSPs) that will help them increase their MRR and grow their business. You do not want to be left behind. Attend to educate yourself on this opportunity, help with your business plan in 2020, and see where you fit in compared to your peers.


The Nature of Password Mastery E-Book

There’s been a shift in the business ecosystem that has resulted in MSPs being targeted by cybercriminals. Passwords are part of your first line of defense and this eBook will ensure that you’re doing everything you can to master your passwords. Don’t be an easy target.


“MSP Mastered” Series Part 2

Part 2 - Developing an Effective Master Services Agreement and SOW for Technology Services During this business improvement session, Erick Simpson explores the importance, purpose and strategy behind a properly designed Master Services Agreement and Statements of Work for each of the services you market, sell and deliver.


Helpdesk Habits – Tiny Changes, Massive Impact

Discover why you need to put the ‘human’ back into your business. Mark will help you learn the science behind habit creation and embedding, find out why behavior change rarely sticks, and teach you 6 new habits that you can create right away to make real business impact. Turn your customer-facing teams into Helpdesk Superheroes.


EMEA Panel Session Webinar

Join our digital panel session and find out How IT Glue Accelerates the Growth of MSPs. We will be joined by James Ratcliff Managing Director at Ratcliff IT, and Malcolm Newdick Director at Riverbank IT Management, where they will discuss how IT Glue has fuelled the success of their MSPs and contributed to notable revenue growth.


API Whitepaper

IT Glue API: Create, retrieve, update, and delete data in your IT Glue account. Use the IT Glue API to access all of your IT Glue data and pull information into your own applications or integrate with third-party tools that we don’t currently integrate with yet.


2019 Global MSP Benchmark Report

IT Glue's 2019 Global MSP Benchmark Report provides you with exceptional business intelligence. Find out what practices are important to MSP performance, and what practices are not. Download the Report today and get a leg up on the competition.