Join us for an interactive session on The Future of the IT Helpdesk! You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions and how to manage service personalisation.
During this session we will be discussing:
- How clients and ticket types have changed
- The new era of your help desk and the role of AI
- What you need to begin changing now to ensure the future of your IT Helpdesk