Join us for an interactive session on The Future of the IT Helpdesk! You’ll learn how to shift from a reactive style of help desk to a proactive approach, how automation is supporting the scaling of IT functions and how to manage service personalisation.

During this session we will be discussing:

  • How clients and ticket types have changed
  • The new era of your help desk and the role of AI
  • What you need to begin changing now to ensure the future of your IT Helpdesk

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