The Cost of a Lost Customer

Cost savings are great for bottom line improvements but getting this process wrong can backfire, ending up costing you more money. The MSP Cost Savers Sessions are designed to give you guidance on where you can quickly and effectively make cost savings that have the RIGHT impact on your bottom line.

The cost of customer loss extends far beyond lost MRR. It causes a ripple effect throughout an organisation, negatively impacting cash flow, time, and resource optimisation. By understanding the four key pillars of effective customer retention, you can mitigate the significant impact customer turnover has on your business.

Watch this session to discover:

  • The four key costs of customer loss and what they mean to your MSP
  • The four pillars of customer retention in an MSP
  • Processes and focus points for keeping your team on track

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