Are you ready to take your processes to the next level? Here is your recipe for success, embedded in IT Glue™ as our newest feature: the IT Glue Library. We have published several articles in the library that are available for download by anyone, but for our partners there is an entire library’s worth of additional information.
We’ve opened our knowledge base for you
Process grows teams, process improves client experience, process releases you to do more creative work, and ultimately process grows your business.
Process is one of our core values at IT Glue and a foundation for everything we do and everything we are working to create for our partners.
To date, IT Glue has focused on providing a platform to document all your business information, reclaiming the hours of wasted search time each week. Partners have been able to create their own business processes and procedures.
Today, we will take this idea a step further.
We are excited to unveil the IT Glue Library. We have engaged a team of IT writers with years of experience in the industry to research, review industry standards such as ITIL, MOF and ITSM, and garner experience from MSP partners we deal with on a daily basis, in order to deliver the content you need to begin formatting standard operating procedures for your MSP.
The IT Glue Library is exclusively available in-app to all our IT Glue partners, and will be available on all our plans. You can browse the content as written, and can then copy the customizable documents into your own knowledge base in IT Glue, altering them for your own context. Your team can use these resources everyday because they are effective, relevant, convenient, and require little time to digest.
We have posted on the Service Desk, Change Management, Client Onboarding, Reporting, Optimization and Strategy, among other topics thus far.
To access the IT Glue Library, check out Importing the new IT Glue library (IT Glue sign-in required)
To join the conversation with your comments and suggestions, visit the Procedures (IT Glue sign-in required) area of our Community forum
What thousands of MSPs have come to discover is that IT Glue™ can act as a central hub for all of the information they need in order to better serve their clients and staff. IT Glue also allows businesses to get the information out of their team’s heads and store it in a place where everyone in the organization can easily access it. We are a proven, best practices-driven IT documentation platform packed with features designed to help you maximize efficiency.