Empower every user with the new SOP Generator in MyGlue

The Smart SOP Generator, powered by Cooper Copilot, stands out as one of IT Glue’s most widely adopted AI innovations, with users creating more than 100,000 documents in the first six months since launch. Built to help IT professionals document every click, it’s been continuously refined based on customer feedback, adding enhancements like RMM session support, blurring, annotations and hotspot editing.

Now, we’re taking it a step further. The new SOP Generator in MyGlue brings AI-driven documentation directly to your clients and end users. They can easily create their own SOPs and store them right in the MyGlue portal alongside the IT-managed documentation and passwords they already use. This makes it simpler than ever for you to deliver more value, eliminate the need for extra tools and strengthen collaboration with the people you support.

Watch the step-by-step demo below to see it in action.

Breaking down documentation gaps for end users

MyGlue is designed to help you extend the value of IT Glue beyond your own team, giving end users a secure, managed space to access shared documentation and passwords, all while you control permissions and visibility.

By sharing IT Glue managed information and passwords with end users, you strengthen collaboration and eliminate the need for ad hoc methods of sharing information. However, even with that solid foundation, process documentation often remains a challenge. Many end users still rely on screenshots, chat messages, or scattered notes, making it difficult to capture and maintain accurate workflows.

Over time, this creates a ripple effect:

• End users adopt unauthorized third-party tools
• Costs go up by needing extra solutions
• You have additional software to manage
• Cross-departmental collaboration is limited

By offering MyGlue with the SOP Generator, you can eliminate these pain points by empowering end users to document and update their own processes — all within the same platform where they already access their passwords and IT-managed documentation.

Make process documentation effortless for your users

The SOP Generator in MyGlue makes it effortless for end users and clients to capture how they work without needing technical know-how or extra tools. As they perform a task in their browser, the SOP Generator automatically records each click and action, turning it into a clean, step-by-step guide.

When your end users finish, the SOP is instantly saved in MyGlue and securely connected to your IT Glue account so everything stays organized, auditable and aligned with your documentation standards.

With this simple automation, documenting a process no longer feels like a chore. Your clients or end users can easily build out their own SOPs, improving accuracy and collaboration while freeing your technicians from repetitive documentation work.

Key benefits include the following:

• Boosts end user self-sufficiency: Every employee can document their own work with ease, creating accurate and reusable SOPs without relying on IT
• Strengthens cross-team collaboration: Shared knowledge becomes accessible across departments, helping teams work together more efficiently
• Reduces repetitive support tickets: Users can quickly find answers within MyGlue, minimizing the need to contact IT for routine questions
• Cuts down on tool costs: Organizations no longer need separate process-capture tools like Scribe, reducing overall software expenses
• Improves compliance and consistency: Every documented procedure aligns with company policies, ensuring standardized and reliable processes

Bridging the communication gap between IT and end users

With the SOP Generator, MyGlue evolves into a dynamic collaboration and password manager solution for your entire organization. It brings together everything — from IT-managed documentation to department-specific workflows — in one secure, searchable platform.

When every process and piece of knowledge lives in the same place, teams work more efficiently, collaborate more easily and solve problems faster. MyGlue becomes the foundation for true self-service and cross-departmental alignment.

Learn more about the MyGlue SOP Generator in our Knowledge Base article or book a demo with a specialist to see how it works in action.