So You’ve Purchased IT Glue, What Next?

BY IT GLUE | March 05, 2019

So you’ve locked down IT Glue, the world’s leading documentation app, and you’re ready to release its power. But how? What steps do you take next?

We’ve all been here. You get this awesome brand new tool that’s going to completely revolutionize your business, but getting started with it can often feel like a bit of a hurdle. If this is the case for you, and you’re just starting out with IT Glue, we’ve got some tips to get you unleashing the power of documentation a whole lot faster.

Documentation best practices

When it comes to documentation, we consider ourselves quite the experts here at IT Glue. We want to offer you everything we know that will help transform your business, the way it has ours. For starters, when it comes to kickstarting and organizing your documentation in the best way possible, we have a blog discussing where to start your documentation journey. This suggests not only consulting the MSP information hierarchy, but offers tips like integrating your PSA before your RMM, and which clients to start your documentation with.

Partner Success

Leverage our Partner Success team – they don’t bite. But most importantly, keep in mind that our Partner Success team isn’t just here onboarding or encountering roadblocks (though definitely come to them for that, too). Our Partner Success team is here for the long haul.

They want to make sure you’re getting the most out of IT Glue, and to empower you to leverage the app in ways you might not have initially thought of. They’re here to make sure you reach your goals. So whether you’re brand new to IT Glue, or a seasoned user just looking for unique ways to get more out of the app, don’t hesitate to reach out to them.

The Academy

Like our Partner Success team, the IT Glue Academy is available for both beginner and experienced IT Glue users. When you’re just starting out, it’s an awesome way to dive into the basics of IT Glue, and ensure you’re given a comprehensive overview of how to use IT Glue in your business.

In other cases, the IT Glue Academy can act as an excellent way to brush up on anything you might be missing. Perhaps there’s an entirely different use case you’re unaware of because you’ve chosen to focus on a few primary ways of using the app.

Stay in the loop

All goes to say, whether you’re beginning the IT Glue journey or are already well underway, we’re with you for each step.

If you’re interested in learning more about what IT Glue can do for your business, check out our demo or get in touch with your Account Manager.

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IT Glue™ is a proven, best practices-driven IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. With so much of your business productivity lost each day in search of vital information, let IT Glue secure this information and start Freeing Minds™.

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