At its flagship Connect IT conference, Kaseya unveiled a rich integration between its BMS software and IT Glue. If you’re using BMS, this integration is going to be make it even easier to smash tickets. Now, IT Glue information about an organization will surface within the BMS app when you look at the ticket screen. That’s it. No more toggling between BMS and IT Glue in your browser. It’s all right there, in BMS. Pretty sweet, huh?
How it works
This integration works from the ticket screen in BMS. When you go to view a ticket in BMS and have entered the affected asset, you can now view IT Glue information associated with the ticket by clicking on the small black IT Glue button on the right-hand side of the screen. This integration puts your documentation right in BMS, so you don’t have to toggle between tabs.
The combination of our new BMS integration, and our pre-existing integration with VSA, offers technicians a seamless workflow, as shown in the video above. Let’s break this down a bit.
When a ticket comes through in BMS, you can see contextual information including the Configuration, Organization, Contact, and Location, right within BMS. Now, say you’d like to view more details of a specific IT Glue configuration, you can click on the “View in IT Glue” button. Once in IT Glue, if you’re viewing more information and realize that you need to launch VSA LiveConnect, you can do so right within IT Glue as well. Once in VSA LiveConnect, the associated information in IT Glue remains visible.
Optimizing this integration
We highly recommend that items within IT Glue are related. This way, it will be easy for your service desk technicians to move quickly between the IT Glue asset that is surfaced to other vital information such as passwords, users, and locations. Building out the structure of your documentation is always recommended, but doing so today will help you get the most out of this new BMS integration.
For BMS users not familiar, IT Glue is the leading documentation app for IT service providers. Structured documentation is the key to bringing about productivity gains for your team – not only is everything documented, but the links between the different assets streamline the entire process of servicing a client. IT Glue has a wealth of automation and integrations that make documentation easy, and we’re constantly building more.
If you’d like to dive a little deeper into what IT Glue can do for your business, such as some of our other key features and integrations, sign up for a demo below.
IT Glue™ is a proven, best practices-driven IT documentation platform packed with features designed to help you maximize the efficiency, transparency, and consistency of your team. With so much of your business productivity lost each day in search of vital information, let IT Glue secure this information and start freeing minds.