Documentation Resources for MSPs & IT Teams

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Webinar: MSP How To #10 – Find Missing Links in Seconds to Facilitate Better Decision-Making!

The MSP How To session #10 is here! Join the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly resolve common MSP issues and overcome efficiency-draining barriers. This session helps you find missing links to facilitate better decision-making. Mind your knowledge gap! Up to this point, we have shown you how to do things and why. Completion helps finish it all up by finding out what else needs to be done and where.


Webinar: IT Glue Customer Spotlight – Ratcliff IT

This is your opportunity to discover how IT Glue has transformed over 9000 MSPs across the globe with a direct line into one of our customers. Watch the recording, for a first-hand account of how IT Glue has changed the way Ratcliff IT do things and given their bottom line a boost! Warning! This is a 'warts and all' session and will include detail of issues experienced. Please do not attend if you want a sugar-coated account of IT Glue. 


Webinar: MSP How-To HUB

Watch the MSP How To series, where we deliver 20-minute bitesize sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers.


Webinar: IT Glue Power User Crash Course

Take your documentation skills to the next level! Normally only offered as an event exclusive, we're now running the IT Glue Power User as a webinar. In this webinar, we take a deep dive into documentation best practices with IT Glue expert, Travis Brittain. Learn pro-tips that will take your productivity in IT Glue to new heights, drastically improving your team's efficiency.


Webinar: IT Glue & Marketopia – The Link Between: Client Experience & Increased Revenue

During this session we welcome Marketopia where we discuss the importance of client experience and the true cost of a lost customer and how making cuts in the wrong places can end up costing you revenue through customer loss. We will delve deeper than just MRR in order to understand the true cost of customer loss and address the systemic issues that ultimately cause a ripple effect throughout your MSP.​


Onboarding and Offboarding Employees for Clients Checklist

IT onboarding and offboarding are vital processes that need to be handled instantly. The remote working environment brings in a new set of challenges for onboarding and offboarding employees. However, the importance of these processes remains the same. We’ve put together a checklist that can show you the ins and outs of what needs to be done when onboarding or offboarding an employee in your clients’ organizations.


Promote Technician Well-Being with Smart Documentation Ebook

Did you know that 84% of IT workers have trouble switching off after an intense day at work? Prolonged exposure to a stressful environment can have severe consequences on an IT professional’s mental well-being. This eBook analyses the different factors impacting the mental well-being of IT professionals and how to mitigate them with the help of smart documentation.


5 Steps to Effective IT Onboarding Infographic

To help you successfully onboard your new hires we have put together this infographic itemizing 5 simple steps to effective IT onboarding. Although onboarding has become a challenge in today’s remote and hybrid work environments, it isn’t impossible to achieve. Keeping this resource handy will ensure you never miss an important step.


Webinar: The Documentation Mountain #3: Making Documentation work in your MSP & how to get team buy in

There is no 'I' in Team, and success is not guaranteed when your team is not onboard. It is pivotal that you get your entire team bought into your documentation overhaul and here's how to do it. Join this session to find out how some of our most successful partners have transformed their MSPs with team buy in, with everyone on the path to great documentation. Join The Documentation Mountain #3: Making Documentation work in your MSP & how to get team buy in.


Webinar: Seamless & Secure Employee Onboarding & Offboarding for Clients

As companies moved to a remote or hybrid work environment, it has become increasingly difficult for IT professionals to handle vital onboarding and offboarding tasks such as tracking devices, password management, network security, SSO and more. However, you can overcome this with the right tools and documentation. Join Travis Brittain for a session on how to perform employee onboarding and offboarding seamlessly and securely. We will provide you with a roadmap that includes all the necessary documentation required at the time of onboarding or offboarding. You will also find out how easy, seamless and automated the process will be through IT Glue.


Smart Documentation Myth Buster Infographic

To burst the myths surrounding IT documentation, we’ve put together this infographic illustrating the significance of smart documentation and how IT Glue can help with your documentation requirements. Embrace smart documentation and make life easier for your technicians.


Onboarding and Offboarding Employees Checklist

IT onboarding and offboarding have become difficult and challenging in this remote/hybrid work environment. To reduce time waste and uncertainty, you need to ensure that you have the right processes and tools in place for systematic, secure, and efficient onboarding/offboarding. To help you implement the onboarding/offboarding processes the right way, we’ve come up with this checklist to help you organize proper IT onboarding for new employees and offboarding for leaving employees.