Documentation Resources for MSPs & IT Teams

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Webinar: 4 Tips to Breaking Down Silos of IT Knowledge

Do you know where all your information is located? If your answer is yes, you’re one of the lucky ones. In most organisations, important information is spread across many silos. This makes it extremely difficult to find key information when you need it. In fact, IT workers spend about 20% of their time on average looking for necessary information. Bad documentation can hold your IT team back! If you’re experiencing these issues you’ll already be aware of them, but you may not be aware of what the root cause is. IT environments are complicated beasts that can be a challenge to tame. Join an insightful session for actionable guidance on how to break down silos of IT knowledge.


IT Documentation: A Beginner’s Guide eBook

IT documentation outlines the steps to rectify an issue, how to execute a process, operate efficiently, gain more knowledge, and more. In this eBook, we’ll explore the different aspects of IT documentation and how you can leverage it for long-term success.


Webinar: Avoiding MSP Security Pitfalls

Security-as-a-Service ranks as one of the top new revenue opportunity for MSPs. Your clients are facing complex hybrid environments, an increasing number of cyber attacks along with growing compliance requirements. These trends have created a huge opportunity for MSPs, but pursuing a robust Security-as-a-Service business is not without its pitfalls. Join Travis Brittain, IT Glue Sales Engineer, for an in-depth session on building a successful security practice.


Webinar: MSP Best Practices for Securing Your Documentation and Passwords

Security is a top priority in today’s age of ransomware and ever-increasing cyberthreats. When incorporating software tools, you need to make sure they are set up the right way with all the necessary security controls. In this session, we’ll cover the steps that help you secure your documentation and passwords. Join us as we guide you through the steps you need to take to ensure business continuity by protecting your sensitive data and passwords.


IT Environment Security Review Checklist

We live in an age of rapidly evolving cyberthreats, and it is important for all organizations to review and update their security systems. Despite the increased frequency of cyberattacks, businesses rarely conduct security reviews. To help you maximize protection in your IT environment, we’ve put together this checklist that can serve as a starting point to improve your security posture.


Incident Response Checklist

To help you manage a security incident effectively, we’ve put together this incident response checklist, which works as a step-by-step framework that ensures preparedness to mitigate and recover from any cybersecurity-related incidents. Proper documentation plays a critical role in establishing the required safeguards and providing a framework of what needs to be done to protect and recover from a cyberattack. Also, when a breach inevitably occurs, you need to ensure that you have the necessary documentation for cyber insurance claims and recover quickly after an incident occurs. In this eBook, let’s discuss how proper documentation processes, policies, and procedures support compliance, ensure you are adhering to necessary security measures and mitigate the risks in case of a cyber breach.


Webinar: Why MSPs Must Detox Their Clients’ IT Environment

MSPs rarely think of themselves as data companies even though they play a crucial role in helping clients store, secure and retrieve data as needed. MSPs can position themselves for the next leg of growth by helping clients manage and leverage their data. To accomplish this, they simply need to follow the same procedures they apply for managing their own data to manage that of their clients. Join Gradient CEO Colin Knox and IT Glue GM and CTO Nadir Merchant for a webinar where they will discuss how to keep your clients' IT environments clean and tidy.


IT Glue | Documentation and Password Security Checklist

Technological advancements have brought forth a wave of sophisticated cyberattacks as cybercriminals leverage the latest technology to wreak havoc on businesses. Fortunately, this technological growth has also given us the ability to prevent cybercrimes before they could happen. We’ve put together a checklist that can be used as a guidebook on how documenting your safeguards or training will help you prevent various cyberthreats and compliance penalties.


Webinar: 5 Top-Performer Strategies for Rapid Service Delivery

Learn how best-in-class businesses adjust their processes and stack to incorporate next-gen automation, integrations and strategies that completely transform their operations from the break-fix drudgery into delivering unbeatable, profitable service. Join IT Glue Sales Engineer Travis Brittain for this webinar as he reveals why and how MSPs should switch to the new way of doing things and position themselves as a strategic IT partner.  


Webinar: Mastering IT Documentation: How to Implement a New Documentation System Successfully

Correct documentation practices can ensure the success of your business. It enhances how employees communicate at work by helping put information into a manageable framework that everybody can access easily. Want to know the best documentation practices? Join Travis Brittain, Sales Engineer, IT Glue, for a webinar on September 28th at 9 AM PST / 12 PM EST, where he'll present the must-have features for your documentation system.