Documentation Resources for MSPs & IT Teams

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Compliance and Cyber Insurance Checklist

Technological advancements have brought forth a wave of sophisticated cyberattacks as cybercriminals leverage the latest technology to wreak havoc on businesses. Fortunately, this technological growth has also given us the ability to prevent cybercrimes before they could happen. We’ve put together a checklist that can be used as a guidebook on how documenting your safeguards or training will help you prevent various cyberthreats and compliance penalties.


Documenting Your Compliance Safeguards

Join Max Pruger, General Manager, Compliance Manager at Kaseya, and IT Glue Sales Engineer, Travis Brittain, for an insightful session on "Documenting your Compliance Safeguards." Our discussion will cover common compliance myths, the current compliance landscape, documentation requirements and practical steps you can undertake to start documenting correctly.


Webinar: IT Glue Customer Spotlight With Cyberdyne

IT Glue has transformed over 9,000 MSPs worldwide. Join us to learn how IT Glue helped Cyberdyne transform its business operations and improve its bottom line. Let us warn you that this is a 'warts and all' session. A significant portion of our focus will be on examining Cyberdyne's issues.


Webinar: The 3 Keys to Increasing MSP Profitability

The MSP model is constantly evolving and becoming more complex which makes it crucial to have a simple framework to ensure you scale effectively. Every average MSP has unrealized potential for increased profitability locked within their business. Join Gary Pica, TrueMethods’ President for actionable guidance on a proven process that will help your MSP reach maximum profitability.


Webinar: Hiring and Retaining Great Techs for your MSP

Hiring the right talent for your MSP can be a challenge. This statement especially holds true in today’s market where the demand for great tech talent outweighs its supply. As a result, you’re left to compete with other MSPs for the top 10% who possess the tech skills your business requires. And what’s worse? You’re almost always caught off-guard when your existing talent decides to move on to another opportunity. Without the right documentation, you could end up losing valuable institutional information when a key member leaves the team. This could leave you in a bit of a pickle.


Security and Infrastructure Documentation Process Handbook

In this eBook, we’ll discuss the significance of staying up to date with infrastructure and security requirements. Most importantly, we’ll also talk about the best practices you can employ to convince your clients or managers to get on board with your enhancement recommendations, backed up by standardized, well-documented processes.


Webinar: 4 Tips to Breaking Down Silos of IT Knowledge

Do you know where all your information is located? If your answer is yes, you’re one of the lucky ones. In most organizations, important information is spread across many silos. This makes it extremely difficult to find key information when you need it. In fact, IT workers spend about 20% of their time on average looking for necessary information. Bad documentation can hold your IT team back! 


Webinar: Bridging the Gap Between IT Effectiveness and Cost-Efficiencies

According to primary research more than half of all businesses consider “cost reduction” to be a primary focus of their current IT management strategies. While many organizations mistakenly believe that taking steps to reduce IT expenditures will proportionally decrease IT effectiveness, the two do not need to be diametrically opposed forces. By introducing holistic visibility, seamless workflows, and policy-guided automation, businesses can streamline IT operations to substantially reduce costs while simultaneously improving IT service reliability, security, and performance.


MSP How To #7 – Rectify Documentation Mistakes and Recover Lost Files in Seconds!

Session #7 in the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. Mistakes are part and parcel of human nature, but they don't have to be costly and time-draining. This session addresses the common issue of mistake rectification and shows MSPs how they can cover themselves against loss of information, time, revenue and reputation with IT Glue.


Webinar: Leading High-Performance Change-Ready Teams

In teams of any size, in any industry, it is inevitable that there will always be obstacles you will need to overcome as your business evolves. After the year of rapid change that we all just experienced, leaders will need to take on new approaches to develop high-performance teams to ensure productivity and profitability for their business. How can we adapt faster as leaders and build inspired, adaptable and fast-moving teams? To uncover the answers to this we have invited Jim Lawless (ranked #1 motivational speaker outside of America in the 2020 Global Guru rankings) for an inspirational session.


Webinar: MSP How To #10 – Find Missing Links in Seconds to Facilitate Better Decision-Making!

The MSP How To session #10 is here! Join the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly resolve common MSP issues and overcome efficiency-draining barriers. This session helps you find missing links to facilitate better decision-making. Mind your knowledge gap! Up to this point, we have shown you how to do things and why. Completion helps finish it all up by finding out what else needs to be done and where.