Documentation Resources

IT Glue is committed to your success. To help you get the most out of our documentation platform, we have a number of resources at your disposal. Our IT Glue Express video series provides advice on specific documentation topics, while our e-books and webinars tackle higher-level topics to help you improve efficiency and increase revenues.


Promote Technician Well-Being with Smart Documentation Ebook

Did you know that 84% of IT workers have trouble switching off after an intense day at work? Prolonged exposure to a stressful environment can have severe consequences on an IT professional’s mental well-being. This eBook analyses the different factors impacting the mental well-being of IT professionals and how to mitigate them with the help of smart documentation.


5 Steps to Effective IT Onboarding Infographic

To help you successfully onboard your new hires we have put together this infographic itemizing 5 simple steps to effective IT onboarding. Although onboarding has become a challenge in today’s remote and hybrid work environments, it isn’t impossible to achieve. Keeping this resource handy will ensure you never miss an important step.


Upcoming Webinar: IT Glue Beach Break Virtual Roadshow

The virtual event will provide insight into how you can implement tools for business continuity during a season packed with Out-Of-Office alerts. Through the use of the world-leading documentation platform, your IT Teams will be liberated with transparency and clarity to ensure deadlines don’t slip and everyone is aware of project status to aid in the success of your MSP. Join this highly anticipated event in an all-virtual format on Wednesday 11th August 2021 at 10 AM – 1 PM BST for a morning of IT Glue exploratory sessions and take away a night's get-away to use at your leisure!


Webinar: The Documentation Mountain #3: Making Documentation work in your MSP & how to get team buy in

There is no 'I' in Team, and success is not guaranteed when your team is not onboard. It is pivotal that you get your entire team bought into your documentation overhaul and here's how to do it. Join this session to find out how some of our most successful partners have transformed their MSPs with team buy in, with everyone on the path to great documentation. Join The Documentation Mountain #3: Making Documentation work in your MSP & how to get team buy in.


Webinar: Seamless & Secure Employee Onboarding & Offboarding for Clients

As companies moved to a remote or hybrid work environment, it has become increasingly difficult for IT professionals to handle vital onboarding and offboarding tasks such as tracking devices, password management, network security, SSO and more. However, you can overcome this with the right tools and documentation. Join Travis Brittain for a session on how to perform employee onboarding and offboarding seamlessly and securely. We will provide you with a roadmap that includes all the necessary documentation required at the time of onboarding or offboarding. You will also find out how easy, seamless and automated the process will be through IT Glue.


Upcoming Webinar: MSP How To #6 – Create trackable tech team project plans within minutes

It's time for Session #6 in the MSP How To Series where we deliver 20-minute bite-size sessions to demonstrate how IT Glue can help you quickly solve common MSP issues and overcome efficiency-draining barriers. As MSPs move to becoming more 'aaS' based, complex projects are on the rise and this is not the time to leave project management down to single individuals or unintegrated systems. This session covers how MSPs can quickly build and communicate collaborative project plans, linked to documentation and passwords, all in one place.


Smart Documentation Myth Buster Infographic

To burst the myths surrounding IT documentation, we’ve put together this infographic illustrating the significance of smart documentation and how IT Glue can help with your documentation requirements. Embrace smart documentation and make life easier for your technicians.


Onboarding and Offboarding Employees Checklist

IT onboarding and offboarding have become difficult and challenging in this remote/hybrid work environment. To reduce time waste and uncertainty, you need to ensure that you have the right processes and tools in place for systematic, secure, and efficient onboarding/offboarding. To help you implement the onboarding/offboarding processes the right way, we’ve come up with this checklist to help you organize proper IT onboarding for new employees and offboarding for leaving employees.


Webinar: The Documentation Mountain #2: The definitive guide to successfully implementing a NEW documentation system

Implementing a full-fledged documentation overhaul can seem like scaling the face of Everest, but it doesn't have to be such a challenge. Join our expert in IT Glue implementation to discover how you can minimise the assumed disruption, climb to the top of the documentation mountain and enjoy the tranquility of the documentation summit in no time. Watch the second session of The Documentation Mountain series to gain an in-depth understanding of documentation overhaul.


Webinar: Best Practices for Secure Employee Onboarding & Offboarding

With companies switching to a remote or hybrid work environment, IT professionals deal with plenty of unique challenges while having to adapt their day-to-day tasks remotely. This has also added an extra layer of complication to tasks such as onboarding and offboarding when it comes to tracking new devices, password management, network security, SSO and more. Watch now for an in-depth session on the best practices for secure employee onboarding and offboarding. IT Glue’s Travis Brittain will take you through the ins and outs of a workflow that makes the onboarding and offboarding process for IT departments easy, hassle-free, and efficient, ensuring all sensitive data remains secure throughout.


Webinar: Automating Documentation: How to Use Automatic Documentation to Increase Productivity

Documentation can help boost efficiency by ensuring easy access to critical information. However, the documentation process itself can get time-consuming as information starts to pile up. The best way to solve this is by automating documentation. Join Kelvin Tegelaar, founder and tech blogger at, for an in-depth session on how to use scripting to create automatic documentation with your RMM system. By automating your standard documentation, you can free up your resources time by removing repeatable actions and never having out-of-date documentation again.


Webinar: The Documentation Mountain #1: Deciding on your NEW Documentation System

You've arrived at base camp! You've realised that you need to improve your documentation and you're ready to climb what seems like a mountain to get there. Join your guides at basecamp of the Documentation Mountain for a full briefing on how to decide on your new documentation system, strategy and solution. Watch our session The Documentation Mountain #1: Deciding on Your NEW Documentation System.


Webinar: High Impact Internal Operations

Give your IT operations a boost! Watch this session to see how your MSP can have instant, secure access to the right information, at the right time. Understand how your MSP can enjoy unrivalled network and endpoint visibility and control to maintain IT service availability for your clients. Empower your team with IT automation to streamline operations and grow your business.


Webinar: MSP Leaders Series

MSP Leaders Series: Catch Up Now On All Four Sessions! Welcome to the MSP Leaders Series! These are 30-minute sessions where we identify common mishaps in the world of MSPs and provide the solutions to help drive growth and success.