IT Glue Unveils Several New Features at GlueCon 2018, including Office 365 and RMM Integrations

January 17, 2023

IT Glue Unveils Several New Features at GlueCon 2018, including Office 365 and RMM Integrations

Coveted Features and Integrations Unveiled for MSPs on Day 2 of GlueCon, Taking Place September 17-18, 2018 in Phoenix

PHOENIX – GlueCon 2018 – Sept. 18, 2018 IT Glue™, the world’s fastest-growing documentation platform, announced several new features and integrations on Day 2 of GlueCon 2018, the company’s inaugural user conference that has brought the channel’s most innovative thinkers together on Monday, September 17 – Tuesday, September 18, 2018 in Phoenix. The day’s first keynote by Luis Giraldo, VP, Product at IT Glue, unveiled three of the most voted-for features in the company’s suggestion portal – GlueFiles, Flags, and a long-awaited integration with Office 365 – as well as Network Monitoring and Management integrations with Auvik and Cisco Meraki, and a new Remote Monitoring and Management (RMM) integration with Syncro. Director of Partner Success, Tom Sopwith, joined Giraldo on stage to announce the launch of IT Glue Academy™ – a self-paced online learning platform with an option to become an IT Glue Certified Professional.

“All new features are designed to empower our MSP partners to streamline business processes and enhance efficiency and productivity like never before,” said Giraldo. “Automation is essential for business efficiency, and integrations are a key component for businesses looking to connect systems and information efficiently. These new RMM integrations allow for automation of tedious and repetitive business processes and enable secure sharing of data across numerous applications.”

The new GlueFiles feature reduces busy work and enhances efficiency by providing users with the ability to upload, store, access and preview files within IT Glue. File preview, part of GlueFiles, allows users to view any file in IT Glue by simply hovering over search queries versus having to open the files directly. This results in a major shortcut for viewing information, significantly enhancing efficiency and productivity. During GlueX, the development team is building the other part of GlueFiles live – the ability to upload and store any files within IT Glue.

The Flags feature highlights and contextualizes documents that require more attention by adding flags to documents in IT Glue that alert users to required action, prioritization and tracking. The Flags feature significantly increases productivity, minimizes errors and enhances accountability by bringing to light incomplete, outdated and redundant documents that may require further action.

Finally, IT Glue announced an API contest for enterprise partners to submit their unique scripts and/or integrations using the IT Glue REST API. Each submission is judged by IT Glue’s API review team. All approved scripts and integrations will be added to its GitHub, and the partner with the winning submission will be awarded a $5,000 credit to IT Glue, as well as a feature promotion on the company’s website. A $1,000 and $500 Amazon Gift Card will be awarded to second and third place, respectively. Sign up to be alerted to details at:

Stay up to date on the event on Twitter at #GLUECON.

About GlueCon 2018

Taking place on Sunday, September 16 – Tuesday, September 18, 2018 in Phoenix, the first-ever GlueCon is bringing the channel’s most innovative thinkers together in one place to share their insights, experiences and lessons with MSPs from around the world. The sold-out event features more than 25 speakers and 20 sponsors, including some of the most innovative and disruptive players in the channel, in a series of talks and workshops designed to further enhance efficiency and productivity for MSPs. For more information, visit:

About IT Glue

IT Glue is a Software-as-a-Service (SaaS) company based in Vancouver, Canada that provides a simple and secure IT documentation platform for MSPs. The solution allows MSPs to document applications, devices, passwords and other IT assets centrally and in a standardized manner, enabling critical information to be stored securely yet easily accessible by those who need it, whenever they need it. IT Glue currently has 5,000 partners in 30 countries, serving over 50,000 users and 500,000 businesses globally. For more information, visit: and connect on LinkedIn and Twitter.

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Tracy Wemett
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